Reviews
Customer Review Ratings
Average of 39 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromConnie S
Date: 04/26/2025
1 starConnie S
Date: 04/26/2025
Received a phone call that came up Anthem (number saved in phone). Was told their services are included with my insurance and eligible for an in-home assessment. Thinking it was Anthem I made the appointment, only then did they say Matrix Medical would be doing the visit. I logged into my Anthem looking for information on Matrix Medical, found nothing. Just finished a ****** search and found the complaints and reviews. After reading what others have said and having different insurance, I feel they are a scam. No way should the insurance name pop up from a company not associated with them. Read where someone redialed the number and got Matrix, well I done the same thing, how is that possible when it is my Anthem phone number. Talked with the same lady who called first time and told her they were not associated with Anthem and that I had made an appointment for the specific date and to cancel and to not call my number again.
Matrix Medical Network
Date: 04/29/2025
Thank you, ****** *****, for your outreach and contacting the Better Business Bureau about your experience with Matrix Medical Network. Matrix visits and helps manage the care of thousands of health plan members all over the country including ****** as we partner and associate with them. Matrix has been providing in-home care services for over 20 years and our clinicians provide in-home care across the country. Scam is a strong word and not the principles Matrix adheres to as we do not scam potential patients. You have been placed on our Do Not Contact list going forward.Review fromGwen T
Date: 04/03/2025
1 starGwen T
Date: 04/03/2025
Company keeps calling unsolicited even when you say your NOT interested in their services the caller's response was I'll call back tomorrow. No thank you means "No Thank You!" VERY AGGRESSIVE CALLER!Matrix Medical Network
Date: 04/08/2025
Thank you, **** *******, for your outreach and contacting Better Business Bureau about your experience with Matrix Medical Network and sharing your concerns. We have placed you on our Do Not Contact list going forward. Thank you againReview fromLavonne G
Date: 11/13/2024
1 starLavonne G
Date: 11/13/2024
I wanted to give these scammers a zero!They present themselves as my insurance company, but........NOT!LEAVE ME ALONEMatrix Medical Network
Date: 11/14/2024
Thank you, ******* ******, for your outreach and contacting Better Business Bureau about your experience with Matrix Medical Network and sharing your concerns. Our sincere apologies for the experience you had with our company. Scam is a strong word and not the principles Matrix adheres to as we do not scam potential patients. Matrix visits and helps manage the care of thousands of health plan members all over the country including your healthcare provider. Matrix has been providing in-home care services for over 20 years. We have placed you on our Do Not Contact list going forward. Thank you again.Review fromLinda C
Date: 11/06/2024
1 starLinda C
Date: 11/06/2024
Unfortunately, I was under the impression this was my healthcare insurance provider. This is not the case. When I realized it wasn't as presented I cancelled the appointment. Now I am receiving prank calls from Matrix. I'm stunned with this behavior. A legitimate company would never behave like this. Please be aware this is a scam of some sort and do not fall for their fraudulent representation of who they are. Sadly, this is what is happening to our vulnerable seniors citizens. This deserves zero stars.Matrix Medical Network
Date: 11/12/2024
Thank you, Ms. ******** for sharing your concerns and our sincere apologies for the experience you had with our company. "Scam" is a strong word and not the principles Matrix adheres to. Matrix visits and helps manage the care of thousands of health plan members all over the country including your healthcare provider. Matrix has been providing in-home care services for over 20 years. We do not prank call our patients but want to ensure they receive the best care at home that we can offer. At any point if you would like to cancel your appointment and not to be contacted further, we are always happy to assist you with this. And, of course, a site like this rarely shows the testimonials we get from individuals whose lives we've impacted - and even saved - with our in-home health visits. Thank you again for sharing your concerns.Review fromRoberta B
Date: 09/29/2024
1 starRoberta B
Date: 09/29/2024
This so called nurse should be in a different field. NO PEOPLE SKILLS AT ALL. She didn't want to hear what I had to say. VERY CONDISENDING ATTITUDE!! They made the appointment under the impression it was from my insurance company. I will be lodging a complaint with them also. My appointment was on 9/27/2024. These people are no good.Matrix Medical Network
Date: 10/09/2024
Thank you for sharing your concerns and our sincere apologies for the experience you had with our company and clinician, *****. We have forwarded your message to our member feedback department and leadership to investigate this issue further. Our clinician was unaware that you were experiencing these concerns during the visit as this is never the intention of our employees. Nevertheless, you've had a negative experience with our organization, and we appreciate you reaching out to us.Review fromRoosevelt C
Date: 05/28/2024
1 starWas hung up on, called a child, and when I called back to speak to a supervisor there was none that would get on the phone with me. Mind you I asked many times to be put on the do not call list yet they continuously call me. ************* put me on hold for several minutes still without a supervisor. Are there any professionals who work at Matrix Medical Network because from what they showed me they dont care about their patients all the while using the Highmark name.Review fromVivian G
Date: 04/20/2024
1 starWaited 4 hours for supposedly a nurse and ***** called to give us a time frame or showed up. I believe this was a scam like others have mentioned. I will not reschedule with Matrix. I have my own doctor that I go to every 3-6 months. Plus they said we can schedule on a Saturday and then I go on website and says they are closed. I do not trust this company.Review fromJoe W
Date: 04/10/2024
1 starHello Matrix, I made this appt. for tomorrow morning with good faith, and expected an early visit, and an appt. time notification at least 2-3 days ahead (at a minimum). Now, I have tried to contact and call Matrix 3 times, and still no Time of appt. - ""tomorrow'' morning,- tomorrow. I get up at 3:00 , and need to take care of other important matters after 11:00 A.M. - So, what is the hold-up? So "unprofessional" of this Matrix org, or what ever you claim to be. You say Matrix cares about my Health,- well what a lie, - you do not care about my emotopnal or mental health as it is affected by your unprofessional behavior in scheduling this appt. in a timely, caring, and proper manner. I will check one more time at 4;00 P.M. then make a review of your company. - Sincerely, ************* (supposed patient), -Review fromPaul R
Date: 04/08/2024
1 starI got the notorious Matrix call an hour ago, with the woman caller representing that, as so many other reviews state, that the call is on behalf of my health insurer. My caller ID also showed the number as my insurance company. It seemed a bit suspicious that they needed my home address, email address, cross-street for directions (no GPS?), color of my house, etc. I scheduled a home health assessment visit with a nurse practitioner. BUTweve all been trained by experience, and by the news, to be skeptical of unknown callers, texts, and emails. And for good reasons because calls, texts, and emails are often the assault vectors of choice for scammers, spammers, data thieves, and fraudulent come-ons. SoI did a quick online search and within seconds came across this BBB site with so many negative reviews on Matrix that I called back right away and cancelled the appointment.I especially noted the many responses by Matrix to the complaints, all of which say about the same thing. Many apologies for rude, pushy, inconsiderate, disingenuous behavior by phone reps, and missed appointments by nurses. What strikes me is the insistence by the Matrix responder that this Is all a misunderstanding and Matrix is just there to help and do good. What about changing your business model? What is it about Matrix that triggers so much negativity? Maybe Matrix is all they claim to be and nothing beyond that. Maybe 95% of your contacts with seniors are beneficial and positive. Nobody searching the web to allay their misgivings will reach that conclusion. Instead of the apologies and offers to add complainers to Do Not Call lists, why not address the root problemlack of trust in the process which casts a negative halo effect onto the company, the brand, the mission, and the employees. Maybe this level of mistrust is acceptable in your model and its part of the cost of doing business, the Matrix Way.Review fromRex R.
Date: 06/14/2023
1 starRex R.
Date: 06/14/2023
Scam. These people convinced me to spoon feed them my wife's medical info by saying they were calling for her medical insurance company, and that it was mandatory. The guy straight up lied to me in my own house. Luckily I discovered this site before I scheduled an appointment. If I see a EOB show up with Matrix named as payee I will call UCare up and have the transaction cancelled. Then to add insult to injury, Matrix flipped over to voicemail repeatedly when I tried to get a hold of a customer service representative. Do you think they get more than a little complaints? I could not even get off the mailing list.Matrix Medical Network
Date: 06/15/2023
******************,Thank you for sharing your concerns and our sincere apologies for the experience you had with our company. "Scam" is a strong word; Matrix visits with - and helps manage the care of - thousands of health plan members all over the country, including UCare. Matrix has been providing theses services for over 20 years. And, of course, a site like this rarely shows the testimonials we get from individuals whose lives we've impacted - and even saved - with our in-home health visits.Nevertheless, you've had a bad experience with our organization and we will ensure that your name is removed from any future contact. It was wrong for you to be told that our services are "mandatory." They are not, and you had every right to decline our services.Thank you again for sharing your concerns.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.