Business ProfileforAmerisleep

On May 28, 2023, I bought an "Organica" Cal-King size mattress from Amerisleep based on their advertising a 20-year warranty. Around March of 2024, the mattress started to get soft spots on both sides. These soft spots started to get bigger and eventually the mattress became unusable because of severe back pain and sciatica it created.I contacted Amerisleep and talked to ***** via email, reporting the issue. He asked that I start a formal complaint and take various pictures, which I did. I was then contacted by ******** asking to take more pictures, which I did. ******** then emailed me back saying that "Based on the images you've submitted, your mattress does not display a visible indentation deep enough to qualify as a manufacturing defect" and the warranty would not cover it, and once your mattress meets the criteria outlined in our warranty policy, feel free to reach out and we will review accordingly, totally ignoring the fact that we cannot use the mattrass at all anymore. After that, he had the gall to send me a customer satisfaction survey. The measuring techniques I was asked to perform and take pictures of do not show the underlying soft spots and indentations of the mattress. The problem cannot simply be shown by measuring a surface indentation. The 20-year warranty is absolutely useless in my case, and after less than a year, we cannot use this mattress any longer. I was going to accept a replacement hoping for a better outcome, but now I am asking for a full refund.