Business ProfileforLifeStance Health

If it weren't for the connection I've made over the last 8 years with my therapist, I would NOT still be a patient of LifeStance. They truly deserve zero stars due to their billing department. I have had zero issues with billing. ***** made things a little wonky by that was worked out. To keep this concise, January 2023, I was seeing my therapist about every 2 weeks and receiving a STATEMENT at the end of the month. Just like with any other bill, I paid my bill once I received the statement. I got married in May of 2023 and my insurance changed to a high deductible plan. My typical bill was about $20 but it then jumped into multiple hundreds of dollars in July. I requested an itemized statement just so that I could understand what had change in my insurance. With multiple emails being ignored & multiple phone calls, I had an outstanding balance. I finally was able to talk to someone on the ************ advised me to hold off on paying my bill until everything was finalized with my insurance. They explained I had 120 days to make a payment on an outstanding bill.Early August I have a scheduled therapy session & to my surprise an unfamiliar voice joins my session, its the billing department asking my why I hadn't paid my bill. Even though I was being bullied, I stood my ground & refused to pay unless I received an itemized bill as well as a statement. This was exceptionally unprofessional & it disrupted my mental health care. It took 2 months to work this out with them. We learned that any bill (not statement) with a balance over a measly $200, they will start to call & harass you for payment even when a statement has not yet been produced. For those with high deductible plans, this could be 1 therapy session. This is not proper billing nor appropriate practices for a mental health outfit. My husband was able to reach an agreement with them to only bill me monthly. I received two statements in the month of December 2023. They are extremely bad at billing.