Business ProfileforIVF Phoenix

IVF Phoenix Accepts Veterans 100% Coverage for my wife and I, then Starts Charging me the Veteran, and my wife the Souse of the veteran.A U.S. Veteran and his wife have been going on a path to request that the U.S. *********************** to cover the cost of Invitro Fertilization (***) treatment based on Veterans s ********Connected Disability. This journey from start to finished took approximately seven years.After a series of test such as an MRI, medication, medical evaluation, and sperm extraction, the **** VA approved the Veterans request for *** 100% coverage for six cycles.An IVF Phoenix ************** ******************** was thoroughly briefed by a **. VA representative of the VA *** coverage, and assured the IVF Phoenix representative that the coverage was one hundred percent, and the Veterans should not be charged for any related *** treatments, testing exams etc., which included in writing a VA authorization which included details of the coverage that VA would pay.** Phoenix Billing ************** states via email message to me "Yes, weve accepted the *** referral/authorization from The VA. The VA is aware of this as Ive been in constant communication with VA **************, who is ******************* Advisor. We are working on getting the PGTa Testing covered, being that you should not have any additional out of pocket expenses in regards to *************/FET treatment. I hope this information suffices what youre inquiring about ??Thank you,IVF Phoenix **************"Then on the next appointment with IVF Phoenix for testing, and possible treatments, my wife and I were informed that we needed to pay $250. for some type of oil base solution or go with a downgraded version of the product for free. Not understanding the lower grade product at the time, and not wanting my wife to wrist her life or health on a lessor product, we canceled the test.Why are we being charged when an agreement of VA 100% was accepted by IVF Phoenix?