Business ProfileforEarly Warning

Im FURIOUS with this scam comapny, recently my account was hacked, somone sent 240 to there account under friends and family so i contact my bank they said because its zelle and its friends and family they cant dispute it because it considdered as a transaction, so i call zelle they dispute it then come back and said no can do as it was an authorized transaction, i spent 3 almost 4 hours on the phone talking with support tring to fiugre this out i got a hold of ****** couldnt do anything i asked for his manager, got a hold of him he said same thing, i ask for his manager he said hes the highest and only manager , what ever!! ok fin i asked where does it say in the licensing user agrement says i cant open a dispute more than once! he said section 26 says it i said ok where i couldnt find it, he looked and as a manger he told me that and yet he spent a good 3 or so minuets tring to find it, HE COULDNT FIND IT AND GOT MAD AND SAID SIR I CANT DO ANYTHING HAVE A NICE DAY AND HUNG UP!!!!!, i call back i asked records of what we went over he said they cant give me any records of transactions or anyhing i asked for it and fraud department told them my story, said in my case is different and would dispute it, also hey said that the so called manager was not actually a manager!! after he gets done about another 10 or so min he says, you already have a dispute open, i cant create one thats already been closed on the same iteM!!.. I have had it with this overall my bank wont help so zelle wont help and im out 240$

Dear *********************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on July 9, 2024. Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but ********************** does not initiate or process the payment directly. If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday. Sincerely, Zelle Support