ComplaintsforParawest Management
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Complaint Details
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Initial Complaint
05/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello so I gave my new address which included my new apartment number when I moved. I cleaned the apartment and have been told I am owed $350 back of my deposit!! However Parawest management says ***** (property manager) didnt provide them with my apartment number. Well that was a month ago. Now they dont answer and anytime you call to talk to ***** she isnt available I have been trying to work with ******* at Parawest corporate who after telling me the refund was coming and to let her know if I dont get it (because the apartment number wasnt on it) and when I do she doesnt answer my call nor does she return the call!!! So when you call the main number all they say is Im so sorry!! So just be warnedBusiness response
05/29/2024
On May 7th, 2024, we initiated the processing of **************** refund and promptly transmitted the relevant information to our accounting department. Subsequently, an oversight was identified wherein the apartment number was omitted from the refund payment mailing address. In response, we diligently followed our protocol, duly informing the accounting department to expedite the payment and waive the standard 30-day requirement to accommodate **************** situation. Throughout this process, we maintained open lines of communication with ************, providing updates regarding the status of her final accounting statement and refund progress as necessary. The replacement check was cut today and is going to be expedited via overnight mail today arriving on Thursday May 30, 2024. We wish ************ well in her new home.Initial Complaint
08/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In regards to ***************************** in ******* *********. Since February of 2022, I have reported that my washer does not work. I have filed work orders and I have walked to the office in person. They have even marked my work order as fixed, however the issue has never been resolved. I have consistently contacted the leasing agents and apartment manger about the issue to no avail. I've even had one of the workers approach me in the parking lot to tell me that he knew that the issue hasn't been fixed. He blamed the issue on a direct report who lied about the washer being repaired. They have told me that the units are on back order since March, however I have physically watched the work crew deliver washer units to new tenants, while I'm constantly lie to about the status of my complaint. The leasing agents have even called to ask if I was resigning my lease, but I do not feel comfortable making that commitment when the leasing office continues to lie about repairing my washer. This is just the next steps in a string of actions I'm willing to take regarding this issue. I am financially able to move, however most are not. I am doing this on behalf of those people who will continue to get this poor service, even after I move away. It is not good business practices to treat tenants in such a manner, especially when you're new to the community and you don't look like the people you serve. Again, please take action on this matter or I will take this as far as I financially can.Business response
09/15/2022
Greetings,
Agents of Clearbrook have placed items on order to remedy your concern. Please note that the best and most expeditious way to have a service request completed is to contact the community manager and to follow up with the ***************** until your matter has been settled. As of the date of this response, the community manager has taken all appropriate measures for remedy.
Initial Complaint
07/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Broken main Ac unit Has been broken since I've lived here the 2 and a half years. My wife and I sweat at night can't sleep due to the heat they told us about 2 month ago they were working on it never seen a sole outside working on anything this is a health violation and requesting it be fixed now they did purchase window units for each apartment and stated they were fixing it about a month ago it was never fixed and there was no memo released stating anything about the ac period this manager is never hear and continues to have someone else work her spot so she can go the next apartments *************** and lollygag with the manger over there and not tend to the concerns of the tenants in old South which she manages ???????? It's 88 degrees in my apartment and risingBusiness response
07/21/2022
Approximately 4 weeks ago, Agents of Property (Management) placed the order for a new chiller system. Due to backorders throughout the country, vendor reported the product will take 12 weeks to come in. Agents of Property have already signed an order to have the chiller installed as soon as it comes in. To further accommodate the resident, Agents of Property have provided individual window units. Residents are able to utilize the window unit as power/compressor is sufficient to keep apartments cool. New chiller should be another 6-8 weeks from last update from the vendor.
Additionally, Management has been in regular communication with residents as to updates on the matter.
Initial Complaint
05/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Replace bathtub is piling The gate is open for months to ************** takes weeks to fix in timely mannerBusiness response
05/31/2022
Thank you for your inquiry. Agents of Braseridge have been in constant communication with this resident to address all matters stated in the complaint. Agents of ********** have repaired the gate. Additionally, the gate is on regular monitor; however, issues such as vehicles lingering at the gate, and failure to adhere to gate operation best practices by residents can often cause unnecessary delay in operation of the gate. Further, the gate itself is considered an amenity of the property and not an essential asset. If the gate then is left open for safety and/or repair purposes, it is within the rights of the Agents for owner to move forward as they determine is the best interest of resident safety.
Resident has been in contact with upper management regarding replacement/repair of her bathtub. Resident stated the following in a phone call with **********'s Agent: "I do not want my tub resurfaced, I want it replaced. If I don't get it replaced, I will contact the media."
Management has assessed the resident's tub and determined a plan for remedy. It is expected (by several threats by the resident) that the resident will "call the media or report to the BBB..."
This response documents that every repair request for this resident has been handled in accordance with Fair Housing Law, ***** Landlord Tenant Law, Section 31 page 4 of resident's signed lease agreement and ***** Property Code Section 92.056.
Initial Complaint
04/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been living in ********************* for 10 years things have been getting worse here they used to be amazing. I for a month now left four requests to have my garbage disposal fixed and I have asked for the carpet cleaner to come signed the form my garbage disposal has not been fixed which is leaving a stench in my apartment and I called several times nothing has been done I will stay till my contract is done not renewing you guys have gone so bad get your s*** togetherBusiness response
04/26/2022
We first want to apologize for any delay in service. Our policy is to address every work order within three (3) business days and in the case of emergency, our policy is to have maintenance technicians on call to assist our residents. Upon receipt of ************************** report submittal on April 6, 2022, the garbage disposal matter was assessed and it was concluded that a new disposal was needed. Due to continuing disruptions in the global supply chain, our merchants have experienced delays in the fulfillment of orders; hence, some items may be delayed in delivery as was the case in this matter. As of 2:07 MST of the date of this response, the management and maintenance team of *********************** was on the phone with ********************** trying to arrange a time to enter his apartment home, as the disposals were received via shipment today (4.26.2022).
Regarding the carpet, management has diligently reached out to ********************** to complete carpet service. ********************** has a top lock on his apartment home door which prohibits entry. To further accommodate **********************, management has issued a carpet voucher to ********************** so he may schedule service at his convenience.
********************** is a valued resident of more than 10 years and it is our priority and goal to ensure his experience with us is a pleasant one. As of the date of this response, Agents of ******************** has resolved all matters addressed by **********************. We respectfully consider the matter closed.
We appreciate your patience as we work to optimize your apartment living experience.
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Customer Complaints Summary
13 total complaints in the last 3 years.
3 complaints closed in the last 12 months.