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ComplaintsforLuxury Auto Collection
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dealer fraudulently sold this van as a new van. The van was clearly used as anyone can see from the attached pictures. The van has been in service for over a month to fix issues that was sold as a "new" van and would like our money refunded.Initial Complaint
08/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Vehicle was advertised as "No Accidents" and it was involved in an accidentInitial Complaint
04/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a bentley for 260k from this dealer and was told it had a minor accident that caused no major damage and that it was fixed perfectly. Months later the car started to fall apart and I brought it to the dealer who has finally peeled back all the cover *** to reveal over 100k in damage. I have never gotten any response from the owner and the ** told me he had no interest in helping me resolve the issue. If you buy a car here you are more than likely getting ripped off, get everything inspected by a 3rd party extensively and independently. I will upload some of the hundreds of photos from the dealer but there are too many cover *** to list. The vehicle was not even safe to drive and they were happy to let me drive it off the lot and then started to pressure me to close on it without resolving the issues which they knew would reveal more and more problems.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.