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          GoodNight Stay has 1 locations, listed below.

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            • GoodNight Stay

              7300 N Via Paseo del Sur # 206 Scottsdale, AZ 85258-3844

            Business ProfileGoodNight Stay

            Vacation Rentals

            Contact Information

            7300 N Via Paseo del Sur # 206

            Scottsdale, AZ 85258-3844

            Visit Website
            Email this Business
            (480) 562-6226

            Customer Reviews

            2.55/5

            Average of 20 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This business offers vacation rental services. 

            Business Details

            Location of This Business
            7300 N Via Paseo del Sur # 206, Scottsdale, AZ 85258-3844
            Email this Business
            BBB File Opened:
            4/13/2020
            Years in Business:
            5
            Business Started:
            7/20/2018
            Date of New Ownership:
            8/14/2018
            Alternate Business Name
            • Good Night Stay LLC
            Business Management
            • Mr. Scott Graden, Associate
            Contact Information

            Principal

            • Mr. Scott Graden, Associate

            Customer Contact

            • Mr. Scott Graden, Associate
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Reservation #: ***** Check-In: 12/17/2023 Check-Out: 12/26/2023 Property Address: ************** (Desert Dream)We are seeking a refund for the 5 nights we were unable to use the primary bathroom/bedroom.We received $200 compensation on a $7,748 rental which is unacceptable! The primary bathroom/bedroom was unusable for 5 nights of our stay. We wasted an afternoon and evening with Roto-Rooter trying to fix the problem. They could not fix it because the plumbing installation on the house addition was causing the issue. After Roto-Rooter left, the rancid smell of sewage and mold permeated into the master bedroom. We want to be compensated for the last 5 nights of our stay! The house is no longer available for rental and the price was reduced to $299/night leading up to our stay. We believe Good Night Stay/owner knew about the plumbing issue and rented it to unsuspecting people anyway.
            Read More
            Read 5 More Complaints

            Customer Reviews

            20 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kevin W

            11/10/2023

            They charged for a service (pool heat) that they did not provide, I informed them of this an hour after check in and they said they would resolve it. They never did, and when I called after my stay to request a refund for this charge, they claimed that I never informed them of the problem. I won't even mention their other nickel and dime tactics.

            GoodNight Stay Response

            11/14/2023

            Hello *****,We are sorry you feel this way after an initial post-stay discussion with one of our guest service managers. Several days after your departure, my colleague discussed with you that any & all damages or appliance malfunctions must be reported at the time of occupation to qualify for compensation. By not reporting it to us at the time, it was assumed the pool heat along with any other appliances was functioning as it should. This was why we could only reverse the damages charge as far as compensation is concerned. We are sorry we are unable to take further action, and we thank you for your stay and feedback. Sincerely,***** - GoodNight Stay ***** Services Manager
            Read 19 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

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