ComplaintsforBeyer Appliance Service Inc

• Initial Complaint

  12/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We initially had a diagnosis that it was the control board needing replacing for our dryer. Then we waiting 3 weeks for that part to come in. The company came back and then diagnosed a new issue that needed replacing when all problems and parts should have been diagnoses visit one. 3rd visit after almost 2 months of not having a working dryer he said they ordered the wrong part. So now we are still without a dryer instead of getting the part immediately and making this right he said 11 other calls to go to today. Repair man now says soonest will be Tuesday. We have been without a way to wash clothes for a family of 5 because of this companies incompetence.

  

  Business response

  12/29/2023

  Thank you for reaching out. Please accept our apologies. I have submitted a report about the problems with your dryer to your home warranty company. They should be in contact with you. We also refunded your service fee, and provided you with a loaner dryer to use. Again, please accept our sincerest apologies. We always strive to repair appliances in timely and efficient manner. Thank you. 

  Customer response

  12/29/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  07/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They came to fix my refrigerator in November because the second shelf was freezing food. Still doing the same thing so had them come back in May, where they replaced the damper (same thing they did in November). Still freezing food so call them back. The tech turns up the refrigerator temp (out of recommended range) and leaves, says no issue. I call the office to have someone else out. Have to argue with the lady because she says if her tech says nothing us wrong, nothing is wrong. Tell that to my frozen yogurts. Finally, they agree to send someone else out. He comes, says yes, there's an issue. Orders parts . Three weeks later they come to fix it. Still not working. Now they send him back and he agrees, yep it's still not right but doesn't know the answer so they decide to send shop Manager. He comes out and says they changed out a thermostat piece which immediately caused the damper to shut. Hallelujah! The nightmare is finally over! No, it's not. Now my refrigerator is 64 degrees and all my food is spoiled. Of course I realized this on a Friday afternoon. So I'm without a refrigerator (and have a lot of spoiled food) until they open Monday. They've been here no less than 6 times and have actually made my problem worse:. The shop manager had texted me to say they were on the way on Wednesday, so I texted him to let him know the refrigerator is not cooling at all. I know it's the weekend, but he's their leadership, right? Thought he might want to know. He replies, "Call the office Monday". That's it. No, "boy I sure am sorry this is happening. We will be out as soon as we can, let us call you first thing Monday morning.". At least act like you care about what the customer is going through. This is through my home warranty or I would've given up on them four visits back and I'm pretty patient.

  

  Business response

  08/01/2023

  Please  accept our apologies and thank you for letting us know your experience with our company. We welcome suggestions both good and bad.  I can only imagine how frustrating it must be when a problem with an appliance is not solved. We have been working diligently to find a solution to your cooling issue. We have replaced all components that the manufacture suggests will correct the cooling issue... and yet it continues. We usually pride ourselves on finding solutions to stubborn problems. But in your case we are not getting the results we hoped for. 

• Initial Complaint

  04/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Beyer Appliance misdiagnosed my refrigerator ice maker malfunction three times (at a cost of $150), claiming my reverse osmosis system was at fault, and told me to have a plumber install a direct water hookup. (See attached invoice summaries for 1/19/23, 1/31/23 and 2/27/23). I first replaced all RO filters and then hired a plumber to do so at a cost of $581.64. Finally, on 2/22/23 another appliance repair company found that the water inlet valves of my ice maker needed to be replaced. They did so and reinstalled my RO system. (cost another $75) The ice maker now works despite Beyer's repeated errors. After I complained to them, a Beyer employee, ********, said they would send me a check to partially offset my expenses caused by them. As of today, over two weeks later, Beyer has not sent a check.

  

  Business response

  04/27/2023

  Thank you so much for bringing this to our attention. There was an error and the check was not sent. I spoke with you over the phone yesterday and we made sure that the monies were sent. We use these instances for improving our service and training. 

  Respectfully,

  Beyer Appliance Service

   

  Customer response

  04/27/2023

  
  Better Business Bureau:
  
  Beyer Appliance promptly contacted me, apologized for not having sent the check, and immediately sent the money as we had agreed upon.  This fully resolves complaint ID ********. 
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Beyer's tech came to fix our dishwasher that was not draining properly. They said they will request the home warranty to replace the rotor motor. ( Have a receipt / communication about this). After they came they seem to make the problem worse and both the dish drawer washers quit working. We had to shop vac the standing water form the dish washer. After couple of calls they refused to come and fix the problem. We had to go to another appliance service company fix the issue. We did not have to replace the rotor motors and both the dish washers are working fine.

  

  Business response

  12/16/2022

    Thank you for reaching out and letting us hear your thoughts on your experience with us.  We certainly want to apologize that we did not meet your expectations. ************** was dispatched by your home warranty company for a dish drawer dishwasher that was not functioning properly. Our tech found that the filters on both the upper and lower dish drawers were completely clogged. ************** in an effort to bring back your machine to peak performance recommended that the rotors be replaced and all the components be cleaned and reassembled. **************'s professional opinion was that if we just cleaned the filters, it would not restore your dish drawer dishwasher to factory specifications of performance. 

   We submitted the report to your warranty company along with pictures of the debris found in the filters. Your home warranty company made a different determination on how to proceed..

   Thank you for letting us know about your experience. In an effort towards goodwill, what sort of refund are you requesting?

    

  Customer response

  12/16/2022

  I have a receipt from you that mentions that you will request Home Warranty to replace the rotor motors. When I called Home Warranty, they said you folks did not want fix the issue.

  

  Business response

  12/17/2022

  Thank you for your response. What remedy are you requesting from **?

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Beyer Appliance was contacted by One Guard to come fix my freezer unit. They came into my home multiple times to attempt to replace the unit. The technician that came to my home to replace it stated, " This is the first time I am replacing a compressor." When he completed the work, he said, " wow I did that pretty fast for being my first one." After this work was done, the unit was still not working, whatever he did made the unit worse, as more issues occurred after he replace the compressor. When the second company came to my home, they stated the " lines were contaminated due to prior company." This technician also, scolded my 4 year old child over blowing a whistle in my home, I chose not to say anything at the time as I did not want a confrontation with a grown man, without my husband home. This company is still requesting to be paid by the home warranty, but they did not complete the work, in fact they just gave up. Say to my husband on the phone that they would contact the home warranty to get a replacement for the unit, and they were out of resources to fix the unit.

  

  Business response

  04/05/2022

  Please accept our apologies. We always want to provide a quality experience with all of our clients. Please provide receipts of what you are requesting a refund for and I will have my staff look into the matter.

   

  Respectfully,

  Beyer Appliance

  Customer response

  04/05/2022

  Please get into contact with One Guard Home Warranty to get receipts of work. 

  

  Business response

  04/06/2022

  Hello,

    As previously stated, please accept our apologies. Please provide receipts of your actual out of pocket expenses so that we can look into this matter for you and issue you a refund.

  Respectfully,

  Beyer Appliance

• Initial Complaint

  11/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Beyer was sent by our home warranty company for built in fridge repair, and due to our negligence and inappropriate staffing and handling of the job (they sent one unqualified repair man) our side panel was damaged, and broken in multiple locations.When contacted their claim department they admitted for the inadequate staffing, but refused to take care of the repair cost.

  

  Business response

  11/04/2021

  Mr. *******,

    Please accept our apologies for the damage that occurred while servicing your appliance. As per the terms of service, please find attached a copy of our  liability release form  with your signature.

  We would like to offer in  an gesture of goodwill,  $250.00 towards the cost to repair the damage.

   

  Respectfully,

  Beyer Appliance Service

  Customer response

  11/04/2021

  
  

  

  Business response

  11/08/2021

  I would again refer to the signed disclaimer, we under absolutely no obligation to repair. However,  In an effort to resolve this matter, we would increase our goodwill offer to  $500. We believe that $1000.00 to repair a cracked piece of wood is excessive.

   

  Respectfully,

   Beyer Appliance Service.

  Customer response

  11/11/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

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