Reviews

This profile includes reviews for DHL Express's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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DHL Express has 90 locations, listed below.

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  DHL Express

  1910 W Rio Salado Pkwy Tempe, AZ 85281-2160

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  DHL Express

  P.O. Box 78016 Phoenix, AZ 85062-8016

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  DHL Express

  3800 N Central Ave Ste 460 Phoenix, AZ 85012-1995

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  DHL Express

  292 Wolf Rd Latham, NY 12110

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  DHL Express

  500 Scott Ave Des Moines, IA 50309-5048

Review Details

• Review fromDavid Z

  Date: 04/30/2025

  1 star
  As I write this, I am waiting for the 3rd delivery attempt for my package coming from ******* to *************. I suppose paying $300 doesn't qualify for acceptable service. The first delivery attempt was blown off, claiming "no apartment number," but it was there, in black and white on their very first shipping alert. The second attempt came next day at 6:30 in the evening, and, well, I had a dinner date. So now, today's *** was no later than 4:30, and it is 5:45. We'll see.

• Review fromOrest H

  Date: 04/30/2025

  1 star
  The worst by far. Run to companies and import frequently. Over at least 10 years had an issue with at least 80% of the DHL deliveries. Have even had items where duties were paid only to be shipped back to the country of origin with no explanation as to why. They up charge considerably, hidden fees especially on import duties, often times the fees are more than the duties themselves. It's a nightmare if you try to do a self check out. Have raised the complaint with the Better Business Bureau and can clearly see why they're not accredited. They are a nightmare. Whenever something is being shipped I always let the shipper know to avoid and not to use DHL. I cringe when I see it's been shipped by DHL.

• Review fromShytianna T

  Date: 04/27/2025

  1 star
  DHL did not deliver my package to me. They said my package was delivered and signed for. They allowed someone to sign a straight line as a signature instead of actual letters per the image in my email verification of delivery. This is the first time I have not had my package delivered to me since I have been living at my current address for the past 3 years. All other courier services have been phenomenal but DHL is the absolute WORST!

• Review fromMartha N

  Date: 04/22/2025

  1 star
  I shipped something from **** to ******* with a guaranteed delivery of April 18. This was a gift for a child who is dying and it was Italian Easter decorated egg that she she desperately wanted. It is now three days after Easter and the package still cannot be located. DHL is incredibly incompetent. I have been lied to repeatedly about the matter being escalated or that a complaint have been filed and that a manager would be in touch with me within two hours. These idiots cannot even find my ********** became clear on the 18th that the package would not be delivered to the address designated, I changed it to my own home address. It still has not been located.

• Review fromGabrielle L

  Date: 04/21/2025

  1 star
  dhl express is haggling and harassing already made purchase's with already paid shipping fee's with a professional already used company that is in the us multiple other places in the world through trying to charge even higher or extra charging fee's which in the past when i could order clothing from another country which i didn't use another countries website was direct usa whitefox there trying to force withhold or take my purchase for ******* made to pay a extra ***** $ fee for shipping when whitefox states through there own contract with shipping on clothing all is including of order before making or pressing purchase button all within the ***. dhl express is trying to scam haggle illegal & charge 2xs more then the whole order of the purchase & get away with it. when I've order from the uk the shipping fee was already including customs didn't or were not allowed to charge that amount from website seller to usa all was including when purchasing from website and should fulfilled by professional usa website to the shipper supplier they use as whitefox company to fulfill there customers order like said and placed in whitefox terms and conditions! can BBB do something tell them its illegal to press a customer haggle them for unreasonable charges, including get my package to me. or another hire up employee to these companies fulfill there job and not extra charge there customers so i can get my clothes without it being harassed or threatened i wont be getting them unless i pay more then what i order contract with ******** with a usa order number sold ship from *** store to *** seller to usa shipper to usa citizen to get my delivered purchased. & this be urgent!

• Review fromMack W

  Date: 04/16/2025

  1 star
  I placed an order while at my home in **********. Due to a shipping delay, I updated the delivery address to my Phoenix residence since I would no longer be in ********** when the package arrived. After changing the address, I was notified that DHL would not deliver the package to me directly and instead Id need to pick it up from a designated location.On the expected delivery day, I was notified that the package had been returned to the sender with no explanation. I contacted DHL approximately five times, and not a single representative could explain why it had been returned or where the package currently was.The next morning, I received a missed call and voicemail from a DHL employee named *****, who vaguely stated they were working on it and would follow up. I called back three times and was told each time that ***** was unavailable and there was still no update on my packages **************, I was finally connected with *****. She was extremely rude and unprofessional throughout the call. I could clearly hear a television blaring in the background, making her difficult to understand. She was dismissive, lacked any empathy, and made it clear she had no interest in resolving my issue.Eventually, I was told that the package had, in fact, been delivered to a location in ********** meaning DHL never updated the address change I submitted. As a result, my package is now 45 days late due to DHLs failure to update my information and the overall lack of customer support and professionalism throughout this experience.

• Review fromCody S

  Date: 04/15/2025

  1 star
  Cancelled my delivery and had to reschedule for tomorrow because they didnt want to drive down to my house. The incorrect address was a cop out and they couldnt just tell me where my package was going to be for me to pick it up unless I would get it tomorrow.

• Review fromGail C

  Date: 04/14/2025

  1 star

  Gail C

  Date: 04/14/2025

  If I had the choice to put any stairs I wouldnt, so I understand where I am is a little hard to find the right mailbox or address but DHL needs to double check on where your dropping mail off, this is around the third time that I havent gotten my package but yet it says delivered. Maybe you need to care more on where your dropping mail off so everyone can either get it on time or have it delivered to the right address Very Unimpressed.

  DHL Express

  Date: 04/15/2025

  On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.

• Review fromSean D

  Date: 04/14/2025

  1 star

  Sean D

  Date: 04/14/2025

  I left one star because zero wasn't an option, I have a shipment lost in ************* for a month. I can't get anyone to help me. All just dreadful

  DHL Express

  Date: 04/15/2025

  On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.

• Review fromVERY U

  Date: 04/09/2025

  1 star

  VERY U

  Date: 04/09/2025

  TERRIBLE. I payed extra specifically for fast shipping, due to the fact that I bought an item for an upcoming Vacation. I typically never pay for premium shipping, however i bought a skirt i wished to wear for the beach, in which i was told would take 2-3 business days. what a WASTE. As i was informed 3 days later it would come 5-6 business days later. This was ridiculous, as regular shipping was 5-6 business days and i wasted my time and money on extra shipping which was so expensive for NOTHING. I usually dont leave reviews and especially not bad ones, however im honestly extremely upset. As the ENTIRE PURPOSE is now not able to be used. Customer ********************** sucked and i am never purchasing anything from DHL. Save your time, money, and headache for anything else. THANKS FOR NOTHING DHL!!!

  DHL Express

  Date: 04/15/2025

  On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.