Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

DHL Express has 85 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • DHL Express

      1910 W Rio Salado Pkwy Tempe, AZ 85281-2160

    • DHL Express

      P.O. Box 78016 Phoenix, AZ 85062-8016

    • DHL Express

      3800 N Central Ave Ste 460 Phoenix, AZ 85012-1995

    • DHL Express

      292 Wolf Rd Latham, NY 12110

    • DHL Worldwide Express

      5042 E Andersen Ave Fresno, CA 93727

    Business ProfileforDHL Express

    Freight Forwarding
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 481 Customer Reviews

    Customer Complaints

    800 complaints closed in last 3 years

    245 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business provides statewide transportation services.

    Business Details

    This is a multi-location business.

    Find a Location

    DHL Express has 85 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • DHL Express

        1910 W Rio Salado Pkwy Tempe, AZ 85281-2160

      • DHL Express

        P.O. Box 78016 Phoenix, AZ 85062-8016

      • DHL Express

        3800 N Central Ave Ste 460 Phoenix, AZ 85012-1995

      • DHL Express

        292 Wolf Rd Latham, NY 12110

      • DHL Worldwide Express

        5042 E Andersen Ave Fresno, CA 93727

      Headquarters
      1910 W Rio Salado Pkwy, Tempe, AZ 85281-2160
      BBB File Opened:
      6/1/1981
      Years in Business:
      55
      Business Started:
      1/1/1969
      Business Started Locally:
      1/1/1969
      Business Incorporated:
      3/14/2002
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • DHL Express USA Inc
      • DHL Express Service
      • D H L
      • DHL Airborne Express
      Business Management
      • Mr. Rod Card, Director Customer Care
      • Ms. Michelle Ticknor, Customer Contact
      • Mr. Robert Mintz, Corporate Contact
      • Mr. Mike Parra, President
      • Mr. Joshua Frank, Vice President
      • Mr. C Marcus- Stanley, Secretary
      Contact Information

      Principal

      • Ms. Michelle Ticknor, Customer Contact

      Customer Contact

      • Ms. Michelle Ticknor, Customer Contact
      • Mr. Robert Mintz, Corporate Contact
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      800 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/16/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Resolved
      I mailed a package from ***************** through DHL Express that I was supposed to get it in Friday, 7-12-24 and today is 7-15-24 and theres no update on the website to track my package when theres something in that might go bad and when I contacted someone on Friday evening, he wasnt helpful and only said my package is at the **************
      Read More

      Customer Reviews

      481 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kendall J

      1 star

      07/18/2024

      If I could give negative a million stars, I would. ******* was claimed to have attempted delivery when in reality, the driver returned to the hub with the package. I figured out from customer ********************** that they lie and state they tried to deliver on anything they dont have time for. We were waiting at the location to sign for them to straight up lie about delivery. We are losing business because of this. I called this morning and they promised me it would be delivered today. Should have known that was a load of c*** It wasnt and then they claimed we couldnt resolve the issue because the *** was closed. I asked for the number to call tomorrow and they started it couldnt be given. This is a sorry excuse of a company and dont even attempt to rectify the issues. They push back the issue to the shipper, when the shipper did everything right but they cant get their p*** in a group to deliver. One would think if they cant deliver one day, the move it to the front of the list for the next. Not the case. Maybe hire more staff and you can cut your bottom line on your customer ********************** department that field complaints for your horrible business.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.