Complaints

This profile includes complaints for RideNow Powersports's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RideNow Powersports

  2677 E Willis Rd Chandler, AZ 85286-2601

• 

  RideNow Powersports

  8546 W Ludlow Dr Ste 100 Peoria, AZ 85381-3687

• 

  RideNow Powersports

  7501 E. 22 nd St Tucson, AZ 85710

• 

  RideNow Powersports

  4037 N Oracle Rd Tucson, AZ 85705-2719

• 

  RideNow Powersports

  1402 N. 159 th Avenue Goodyear, AZ 85395

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked them to trade a Polaris Rzr that had been in the shop for six months out of the year that I had it and I asked them to make it right and let me trade for another one. They said I would have to sell it back for less than half what I paid and I said no so they called the next day and said they would do the trade. After I got the new one they ended up just lying to me leaving me with two finance payments for each machine which I told them that I could not or would not do. So what we had talked about was not what they put on paper for the deal we made. I even took all my stuff from the old razor which was still in the shop at the time cuz we agreed that it wasnt mine anymore cuz they were going to make it right by trading for for another. The salesman lied to me and I think they should be held accountable for just doing whatever they want to make a sale. I could have filed a lemon law for the first machine they sold me but I couldnt afford a lawyer. What they did was absolutely scandalous and unethical and all I want is for them to make it right and thats not a lot to ask from a corporation that big.

  Business Response

  Date: 04/30/2025

  We appreciate the opportunity to review your case and provide additional details. In order to fully review your purchase documents, please provide the RideNow location in which you made your purchase. We have several locations in the ******* area and this information will allow us to expedite our review process. 

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/21/2024 I paid a down payment of $3,900.00 in cash, and I financed $11,500.00, making the total amount for the purchase $15,400.00 (including the financed portion).I was misled about the total cost of the purchase due to the negative equity on my trade-in, which was not clearly explained. The dealership kept me waiting for six hours during the purchase process, which felt like a pressure tactic, and I was not given a clear breakdown of the numbers before signing. The bill of sale shows a financed amount of $11,500.00, which is much higher than I expected due to the $5,042.04 negative equity from my trade-in being rolled into the loan. I was not informed that this would significantly increase my payments, leaving me underwater on the loan (owing more than the bikes value). I feel the finance manager (**** *******) did not provide transparent information, leading to a decision I now regret.I have contacted the dealership to resolve the issue, which I was told I could trade it in for less value and pay the remaining loan in cash, something I cant afford. I am filing this complaint first to document my concerns.I would like Ridenow Powersports Surprise to unwind the deal, take the motorcycle back, cancel the loan, and refund my $3,900.00 down payment. I dont care if I walk out with no money back, I just dont want to owe more money after trading it in.

  Business Response

  Date: 04/10/2025

  We appreciate the opportunity to review this issue and provide additional information. While we conduct our investigation, we can provide the following update. Our initial review has determined several points of disclosure to Mr. ******* pertaining to the negative trade in value of his vehicle. This negative amount was disclosed on our itemized bill of sale and loan agreement, both reviewed and signed by Mr. ******** In addition to these final sales documents, our original negotiation worksheet reflected that Mr. ******* still owed $8042.04 on his 2024 ***** CRF250 and that we were willing to buy this vehicle from him for $3000.00, that was partly the cause of requiring down payment in order to cover the negative equity. 

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n 3/16/2025, my disabled father, ******* ********* took an **** to Ride Now Motorsports on Litchfield Rd and Test Drive, in ********, *******. After spending an hour speaking with a sales associate named *******, my father was the proud owner of a new can-am spyder motorcycle. Here is my concern.A) My father had a massive stroke approximately 11 years ago and was rendered physically disabled. As a result, his license was revoked.B) My father is legally blind, having no peripheral vision on his left side, and he is legally deaf, requiring hearing aids.C) My father has no use of his left arm which can easily be identified by his deteriorated shoulder muscles and swollen arm and hand. He also wears a lower leg brace on his left leg, as he has very limited mobility which presents itself via a very pronounced limp.All of these issues make my father a danger to himself and others on the road. As my father is not of sound mind, he didn't not consider any of these matters to be an issue. My father is also on a fixed income via Social Security, which is how my parents pay their mortgage. On Monday, 3/17, upon being informed of my father's purchase, I immediately called Ride Now and spoke with ******* in sales. Upon expressing my concerns and frustration with their sale, which I feel was unlawful and reckless, I was promised a resolution and call the next day...never received a call. Called back on Wednesday, 3/19 and spoke with ***** in sales. I was assured he would get me taken care of. Today is my only day off. I drove in to Ride Now and spoke with the Manager, ********** I explained all the above to him I was told they could buy the unit back but it would cost us $3,000.00 on top of the $1,600.00 my father already paid down. I feel the business acted imoraly and should provide a full refund. We are seeking to have the business take the bike back and refund the down payment. We cannot pay an additional $3,000.00 to return a $10k bike.

  Business Response

  Date: 04/07/2025

  Our apology for the delayed response. We wanted to provide feedback related to this complaint. Because it was placed by a 3rd party, we were unable to provide specific details in a public forum. Be assured that we did review this specific case with our store staff and thoroughly investigated the details of the complaint. We found that all company policies were followed and in no way felt we had any reason to believe our customer was not of sound mind and physical condition. Not only was our customer able to negotiate the sales price, he also rode the vehicle from our dealership back to his residence without issue.

  
  

  While we understand the concerns of family members at times, we cannot restrict the sales of our products to all customers who have the intent and ability to purchase. 

  
  

  
  

  ***** ***** National Director of Finance

• Initial Complaint

  Date:01/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in to this business to purchase a "DEMO" motorcycle and was quoted as a "NEW" vehicle with a MSRP of $999. When given the final "out the door price" was over $2200. No explanation was given and I was not given the opportunity to test ride the motorcycle unless I purchased it first.************************************************************************************************** New 2023 ***** Standard Motorcycle Navi For Sale 79 Miles DEMO MODEL! Stock # HO101777 $1,299 Description DEMO MODEL! Stock # HO101777 79 Miles 2023 ***** Navi, *DEMO ***** NAVI now available at RIDENOW SURPRISE!*

  Business Response

  Date: 01/17/2025

  We appreciate the opportunity to provide additional information in connection with your inquiry. RideNow Powersports is fully aware of Mr. ******** complaint due to receiving it from several sources. Following our response, should you need additional information, please feel free to contact me directly. On or about January 11th, 2025, Mr. ******* visited our Dealership and initiated the negotiation to purchase a new 2023 ***** NVA110BP. The manufacturer suggested retail price (MSRP) is $1807.00. This specific stock number, HO101777, was published online on sale for $1299.00 due to the vehicle previously being a demo and having approximately 82 miles. This vehicle still has the full factory warranty and was purchased by the dealership directly from the manufacturer, *****. In the online advertising, the asking price listed was $1299.00 with the disclosure that states: Advertising pricing excludes applicable taxes, title and licensing, dealer set up, destination, reconditioning and are subject to change without notice. Pricing may exclude any added parts, accessories or installation unless otherwise noted. Sale price include all applicable offers. Not all options listed available on pre-owed models. Contact dealer for details. Our sales worksheet presented to Mr. ******* itemized all costs, fees, discounts and taxes. This information was fully disclosed to Mr. ******* multiple times. Mr. ******* became confrontational with store staff, left the Dealership and continued to contact the store by phone making further demands and threats. We then began to receive complaint notifications via our corporate email, the Better Business Bureau, and Arizona Attorney General. RideNow Powersports Surprise did not withhold or deny Mr. ******* of any information related to the vehicle purchase. We maintained full transparency and professionalism throughout the sales process.

  Customer Answer

  Date: 01/17/2025

  I never at any point did I make any "threats". 

  Business Response

  Date: 02/05/2025

  Our response to this issue remains the same as our initial response. There are no additional details or changes to our standing related to this complaint. 

  Customer Answer

  Date: 02/06/2025

  Took business elsewhere 

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking at purchasing a Polaris general. Had everything worked out except for financing. When they pulled my credit it came back with a 12.4% interest rate. They said it was just going to come back higher at this time because of interest rates. Told them not to run my credit anymore and it's in writing. Since that conversation they run it three more times today. There has to be something to protect consumers from this happening.

  Business Response

  Date: 12/18/2024

  We appreciate the opportunity to respond to your concerns with additional information. In order to review your specific issue, please provide the city of the location in which you applied and if there was a specific salesman you were working with. 

• Initial Complaint

  Date:11/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  sale price of the Polaris Ranger was ****** i put 5000 as down payment i was charged ********* over sticker price i tried to back out of deal and was told i had to do or lose my ******* dollar down payment

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new motorcycle on August ******* and when I purchased I decided to accept all the extra coverages and warranties offered. Upon getting home I began researching the companies involved with the extended warranties and decided that I did not want to continue the service because they were all rated very poorly. I returned to the dealership the following week on August ******* to cancel all extended warranties. It took one month to receive 2 of the 3 refunds on September *******. It is now 3 months later and they still owe me $920.20 for the "extended service" warranty that was not refunded. I have called and spoken with the manager **** ****** 3 times over the past month, he has neglected to return any phone calls to me. If I manage to speak with him he tells me that the check was issued and he'll look in to it but has never once returned a phone call to give me an update, I always have to call him back and now it's going to voicemail. Meanwhile, not only has this check not been refunded, but I am also accruing a lot of interest on the amount.

  Business Response

  Date: 11/20/2024

  We appreciate the opportunity to respond to this customer complaint and provide additional information. On August 18th, our corporate office received a request for warranty cancellations purchased by our customer on August 11th, 2024. We indicate on our cancellation form that cancellations can take up to 4 - 8 weeks for full processing of refunds. In this case, because the cancellation was requested so quickly after purchase, the policies were still in the process of being activated with the administrator. Our office did receive the customer's refunds back on September 12th and were forwarded to the customer's lienholder, **************. Three payments were sent, one for each product being cancelled. Two of those checks cleared our bank and were applied to the customer's loan statement as copy provided shows. The third check did not clear our bank account and additional efforts were made between our accounting team and Synchrony to locate that payment since they were all mailed within the same envelope. It was decided to initiate a stop payment of that check and reissue a new check to Synchrony to resolve this open issue. We continue to monitor this with the lienholder and recommend our customer to contact ************** for any additional updates pertaining to the application of this payment to her loan balance. 

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/20/2024 I dropped off my 2024 Kawasaki KRX 1000 to Ride Now for manufacturer covered warranty work. On September 14th, I picked up my *** from the dealership. After getting home, I realized that my key chain and key to the rear tailgate box was missing. I contacted the dealership and my service advisor ********** ****** was not in, I asked that my issue of the missing key chain and key to be brought to the attention of the service manager ****** ***. ****** contacted me and assured me he would order a new lock cylinder as the tailgate box was a ******** product and replace the missing key chain. Since then the key chain that was stolen by an employee of Ride Now is no longer available for purchase and ****** couldn't get a replacement lock cylinder. ****** said they would get a locksmith to my house to re-key the lock so I have a key. It is now 10/17, continual multiple excuses and a poor lack of communication, I am still waiting for the locksmith to schedule an appointment. This situation is NOT allowing me to go riding since I cannot secure the lid on the box as the lock was the only way to hold it closed. This is beyond frustrating as I hold the dealership 100% responsible for the theft of my key chain/key. Their actions thus far, show that my situation isn't a priority to them after I spent $27,000.00 for the purchase of the *** in February of 2024.

  Business Response

  Date: 10/31/2024

  We appreciate the opportunity to review and respond to this complaint. We are currently investigating this with our store and hope to have additional details soon. 

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2024 ****** Switch from RideNow Powersport in July 2024, First time my family and I take it out its doing weird things, didnt think too much its new and theres a brake in period, take it out second time and it leaves my family and I stranded at the middle of the lake. Take it to a local dealership ****** ****** in boise ***** for seadoo so they can look over it and see whats wrong. ****** ******* came back that the Assembly among other things were wrong, I contacted RideNow spoke with ****, no longer an employee at ridenow to get it fixed. They scheduled a pick up for the boat, and then proceeded to fix it. Two weeks after the pick up they scheduled a drop off to my home, at this point they attempted to drop off the wrong boat. So they had grabbed a random boat from ****** ******* and supposedly fixed what was wrong on my boat. We figured that out and the correct boat was taken back to get serviced by RideNow once again and returned to me. Took it out the lake once again Labor Day weekend where it proceeded to have the same issues and it again left of stranded at the lake. I took it back to ****** ******* and found that the issues werent addressed, at this point service manager at RideNow said just have them fix it and they would take care of the invoice and now I cant get an answer on why theyre now paying for it.. At this point I want them to buy back/pay it off and refund my down payment and accessories that were purchased. I also bought an extended warranty policy where it would help with repairs.. so far its been a nightmare dealing with RideNow and need assistance with this problem.

  Business Response

  Date: 10/17/2024

  We appreciate the opportunity to respond to this complaint and provide additional information related to our customerspurchase. Mr. ******* purchased his unit from our dealership on 7/10/2024, at which time he elected the extended service agreement for mechanical coverage beyond the factory warranty provided by *******. Leading up to the filing of this complaint, our dealership has had continuous communication with both ********** and the 3rd party, ****** *******. 

  
  We have made every effort to take care of Mr. ********* issues,including traveling ***** miles round trip to *****, and covering the expense of repairs not covered by manufacturer warranty. We have made attempts to make payment to ****** *******, which they have refused to accept. Having a customer issue that involves two independent dealerships has continued to complicate this situation. We do not feel ****** ******* is representing this issue correctly or in the best interest of our mutual customer. 

  
  We cannot control or have responsibility for work performed by a 3rd party dealership. Our dealership firmly believes we have made all the necessary repairs on this unit, but when returned to ****** *******, they claim to find additional issues. There is no way for our technicians to validate those claims once the unit leaves our possession and their service team makes additional repairs.

  
  Our dealership will continue to communicate with Mr. ******* as well as complete any further repairs necessary to ensure his unit is in proper working condition. 

  Customer Answer

  Date: 10/20/2024

  I did hear back from Ridenow Powersports but didnt get anything resolved 

  Business Response

  Date: 11/01/2024

  We appreciatet the opportunity to respond and readdress our customers concerns. Our Dealership team has been up front about our willingness to cover repair expenses at ****** ******. To date, ****** ****** has denied our request to make a direct payment to them on Mr. ********* behalf. For some reason, they would prefer that he pay out of pocket and seek reimbursement from us directly. Our Dealership would like nothing more than to resolve this issue and ensure Mr. ******* is fully statisfied with his vehicle performance. Unfortunately, we are not affiliated with ****** ******, do not have current control or knowledge of the repairs being performed, or the current cost being charged to Mr. ******** We need ****** ****** to provide us with a current invoice and allow us to submit payment, or Mr. ******* will need to provide that for reimbursement. 

  Customer Answer

  Date: 11/02/2024

  I had to pay out of pocket, because Ridenow said they would Not cover repairs, not enough because I bought an extended warranty with Ridenow itself on top of the boat warranty 

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/11/2024 we brought our ****** *** for diagnostics due to the vehicle have a stuttering issue and the brakes needed inspecting. On 3/19/2024 they called and said that its going to cost ~***** $ to have the vehicle run better and to fix the issues they found. Nothing was mentioned about a full engine tear down. The beginning of April they called and said the engine is taken apart and that it would be around ****** $ to fix everything. We were unaware this extent of work was being done to the vehicle. We were told if we didnt want to proceed then we could come get the vehicle in the state it was - in parts and not running. We attempted to call in and work with the manager to reach a resolution and restore the *** to its original condition because the amount being quoted was much higher than the *** is even worth. The manager was only able to have his people put it back together but said they couldnt guarantee the vehicle would run again and no money was returned to us. When we got the *** home it no longer ran and we had paid the approximate *****$ for them to make the vehicle completely unfunctionable. I am a fully disabled veteran and this vehicle was a means to get around with our grandkids while they ride around the neighborhood. The company has not offered any further resolution to make us whole again after ruining the ***.

  Business Response

  Date: 09/19/2024

  We appreciate the opportunity to respond to this complaint and provide additional information. Although there may have been a misunderstanding between our store and our customer, we feel this has been resolved. The customer should be aware that the services provided to him were stricktly for the diagnosis of his vehicle only. As a goodwill gesture, we did reassemble his vehicle and it is back in the customer's possession in the exact same condition as when it arrived. We diagnosed the machine, determined the problems and the customer declined recommended work after realizing the high cost of the repairs.