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Business Profile

Online Retailer

Farberware Cookware

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 4qt saucepan from the Farberware website on December 19, 2023. Today is February17, 2024. I have not received the saucepan even though I payed %40 for it. A ticket number was assigned to me in mid January 2024 with no explanation of why I have not received the saucepan. Is it out of stock? Did they send it and got lost? I've called Farberware numerous times with no response. No one at Farberware answers the phone. I recently received an email from Farberware saying, " We haven't heard from you in a while". Farberware has a substandard, poor, quality control service. Send me back my money or send the late, late Christmas present to me.

  • Initial Complaint

    Date:01/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 14th ********************************************************** checking the tracking number it was not connecting. I checked the post office many times between the 20th and present. I called the number for Farberware and learned they only did email. I emailed many times only to get ticket numbers.. My last ticket # was ****** that I have been using to communicate.. I have gotten no response whatsoever. They cleared the checked and I still have no product or refund. I would like my money refunded to my account

  • Initial Complaint

    Date:01/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * ORDER SH36367-FBW * Order date 27Nov23 * Order received 05Dec23 - one lid was damaged and I submitted a ticket #****** online to get this resolved. * On 19Dec23 I followed up via the email confirmation I received from the ticket submission * On 02Jan24 I followed up again via email * On 04Jan24 I submitted another ticket The chat feature on this page does not work.[ ******************************************************* ]This phone number for Farberware Cookware and Bakeware: ************ on this page does not allow me to talk with a human and is now going straight to a generic voicemail. [ ******************************************************************************************************* ]The phone number on this page has a directory recording, but I have not been able to talk with a human and have not received a call back after leaving a message. [ ***************************************************************************************************************************** ]When I try to log in to view My Tickets, I receive this error message: You are not authorized to access this portal. Kindly contact your helpdesk administrator.I paid $111.55 for this cookware set and would like either to get a replacement for the damaged item or refund & return the entire set.

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For Christmas we received a set of pots and pans and upon opening them one was broken. I have emailed the company twice, and submitted a ticketed (12/27/23), called multiple times, no one is available by phone, their live chat feature on their website doesn't work. I have tried contacting them through their social media account and have not heard back from any representative. I want my broken pan replaced, especially since they are under warranty. But at this rate with how terrible their customer service is I want my full refund because this is not a business I want to support.

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pot on farberware website on January 6 ****. The confirmation email states it will ship in 1-2 business days. As of today it still has not shipped but they still charged me for the pot. Ive emailed twice with no reply and any phone number that is listed to contact customer service doesnt work. I am not able to speak with anyone in person. I dont know what to do.

  • Initial Complaint

    Date:01/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a complaint about their food processor and on Dec 11, they assigned it a number, ******. That was around ten business days ago. Their email indicates they would respond a lot quicker. And yes, I have repeatedly checked my spam folder.

    Customer Answer

    Date: 01/07/2024

    I have not heard from the business in response to my complaint.  Please continue to ask them to resolve this issue. 

  • Initial Complaint

    Date:01/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 14th, I ordered pots/pans from Faberware Cookware on-line. I was charged ***** to my Credit Card. On December 16th, I received part of my order and the remainder of my order says it is being prepared for shipping.On December 26th, I still did not receive the remainder of my order and the status still showed being prepared for shipping so I submitted a ticket to Faberware asking for an update or refund of remaining pots/pans if they were not in stock. I received an auto response saying someone would reach out in 2 business days.On January 3rd ****, I still had not received any updates or response from customer service, I tried to call the **** number but you are not directed to a person, only to email any issues to customer service. I emailed ********************** again, asking for update or partial refund. On January 3rd ****, I contacted my credit card company to file a complaint about being charged for goods I did not receive.On January 4th ****, contacted BBB.

  • Initial Complaint

    Date:12/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pot set from farberwarecookware.com on about December 3, 2023. I received an email confirming my order and the email stated I would receive an email confirming my tracking for my order once order was authorized. I never received a tracking email. My purchase was charged to my bank account on December 7, 2023. I attempted to contact customer service per the number on the website but it is just a recording giving guidance to fill out a complaint thru a link on their website or to chat with someone live to inquire the whereabouts of my order. I filled out a complaint on December 15th and second one on December 20th explaining I was charged but never received my order and that I wanted a refund. It was already beyond the timeframe I should have received an email with tracking for my order as well as delivery of my order. Per the email I would get a response within 1-2 business days about my complaint sent on 15th and 20th but never did. Since my complaints I received an email on December 24th asking me to write a review on my order. I also attempted several times to chat live during the timeframe the website says they are available to but the link never worked. At this time I request a full refund.

  • Initial Complaint

    Date:12/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My issue is with Farberware Cookware Company!Nov 27 2023 Ordered *********** black friday sale, (SH36480-FBW-27 Nov 2023). Nov 29 2023 Charge shows up on my **** card $144.98. By Dec 1 2023 I start monitoring the status of pan shipment on Farberware website. Dec 6 2023 status reads Unfulfilled & paid for. I am at this point trying to reach customer order service department. I try their website, phone numbers, and chat links...nothing works. I was able to finally be assigned a help ticket #****** on Dec 19, 2023. I have been GHOSTED by this company, you can't talk to a human. I am currently trying to dispute the charge Farberware charged me...for NO products. Finally, I keep getting emails to review my ***********, this company is run VERY poorly.Please warn others! Do not do business with this company! They take your money, you can't contact the ************* never get your products. Thanking you in advance of any help.

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a set of three Faberware pots, and the lids on all three have broken. Faberware claims to have a limited lifetime warranty on their products, per their website (*************************************************) and in order to make a claim, you have to submit a form on their website. I did this in February 2023. I got a confirmation email with my ticket number, and the email indicated that it may take 2-4 weeks to get a response. After waiting this amount of time and receiving no response, I followed up. No response, I followed up a few more times. It has now been over 7 months with no response. I've tried calling, but there is literally no way to speak to a representative on the phone; the system always directs you to file a ticket on their website.

Farberware Cookware is NOT a BBB Accredited Business.

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