ComplaintsforOpendoor

• Initial Complaint

  09/14/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The house we are buying from them included a refrigerator in it when we entered into escrow and somehow it magically disappeared. The contract we signed said it came as is with the fridge. We want a fridge to be included, but they are refusing. There should be a credit for this. This is so crooked.

  

  Business response

  09/14/2021

  Hi Samantha,

  
  Due to the fact that you are still in contract to purchase ********************************************, we will respect the relationship you have with your agent and ask that you connect with them regarding your concerns. With acknowledging your request, we will have someone reach out to your agent if they have not done so already. 

  
  Again, we cannot/will not discuss the transaction with you directly due to the fact that you are currently being represented by an agent and in contract to purchase this home. 

  
  Thank you,
  ***********************

• Initial Complaint

  09/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchasing and Selling a home is already complex. Open Door does not provide any quality service when it comes to coordinating & communicating aspects of the closing. It is frustrating not only for industry professionals but for the ******************* buying or selling their home. The agents acquired through open door need to be better vetted in their competency to work as a Realtor in all markets. The amount of wait time I've been put through and the amount of times I am told I will receive a call back and do with zero updates or progression of the issue is quite ridiculous. I've ONLY been able to leave voicemails to the agent working on the other side of the deal and she then only emails me vaguely at 9pm at night again with no progression of the issue. Fine if this happens once but we are through a second file with Open-door and it seems to be a pattern that amounts to a problem.

  

  Business response

  09/22/2021

  Kayla, 
  
  Thank you for reaching out to us and appreciate your patience while we looked into this for you. It appears we are missing details to pin down exactly what occurred here in your experience. Can you please provide us the property address that you recently transacted on so we can dig into this further for you? Thank you again for reaching out and look forward to hearing from you. 
  
  Best, 
  
  ***** McCormick 
  Resolution Manager 

• Initial Complaint

  09/07/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Opendoor bought my house on July 07 2021 and they didnt complete the transfer of utilities and I got charged through autopay and they refusing to give me a refunded for what I paid. So they want to pay for their bills!

  

  Business response

  09/20/2021

  Hello ****, thank you for reaching out to us with your concerns. Our internal team has investigated your concerns and determined that all utilities were transferred to Opendoor effective July 21, 2021. May we have a representative reach out to you directly to discuss reimbursement of the costs?

• Initial Complaint

  09/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We sold our home to OpenDoor. Prior to the closing our coordinator ************************* shared that OpenDoor would assume financial responsibility for the utilities on the day of closing (July 19th). Here is what I received from OpenDoor after the fact: "As it is the seller's responsibility to disconnect utility services no later than 3 days past the close of escrow, we will not be able to reimburse you for the fees. You may be able to dispute these fees with your providers if you feel as if though there was an error. If you are in need of additional clarity, please feel free to respond here with any questions or contact our support team: ************."We generously reconnected the electrical service after we moved out of our previous home so that OpenDoor would have a cooled and dehumidified home to sell. We gave them the benefit out doubt that their internal teams would make things right in the end.

  

  Business response

  09/13/2021

  Hi ****,

   

  Thank you again for allowing us to review your concerns and discussing them directly with me. 

   

  On 9/7/21, I sent you an email to confirm the resolution of your claims. Please review and respond at your earliest connivence. 

   

  Best,

  ***********************

  Resolution Specialist

  *************************************

  Customer response

  09/13/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩