Customer ReviewsforOpendoor

I have sold two houses with Opendoor. The first one in 2018 was a good experience, my most recent experience in 2024 was not. They absolutely lowballed my offer and continued to drop it each week until I accepted. They would not provide a breakdown or comps on where they got the offer number, they wouldnt even confirm the correct specs. Because of a tight timeline I ended up accepting but once I saw what they listed my house for and sold it for it made me sick. It was pending within 3 days and they made over 72k off it. They did not provide me fair market value and Ive filed a ftc report as well. This company has snakes for their pricing analysts.

*******, We just wanted to take a moment and reach out and thank you for your candid feedback about your most recent experience. As you can imagine, we provide offers that take a multitude of factors into consideration. An aspect of this is the analysis of potential risk in the market if we were to proceed purchasing a home. Ultimately, we just can not guarantee what is going to happen when we go to resale a property. We always strive to find a balance in how we position ourselves when we go to resale a property because we fully understand and acknowledge that you, the seller, have the ability to check on your property after the fact and we know that ********** into your overall experience. With that said, we pride ourselves on giving every customer we work with the no-obligation opportunity to consider their options and back out with us all the way up to the day of close at no cost to you to do so. We want to thank you again for providing your feedback. Respectfully, Opendoor

Just recently sold our home to open door. Before the sale could go through **** their spokesperson that we were dealing with told us the floors needed to be completed as we had just pulled up carpet and had paid for new vinyl luxury flooring, which was not yet installed. We also asked if we could keep our brand new refrigerator and our new pergola, which was in the backyard. Through the email we were told those needed to stay at the house in order to help sell it. Once the sell was complete, we find out that open door ripped out $5000 of brand new LVP flooring, as well as took out the brand new refrigerator and Perdula, which we wanted to take with us the first place. And now we are forced to take them to court, which is a hassle. The company had plenty of time to tell us that all we needed to do was put in carpet since they were going to rip it up and do their own flooring. I dont know why they didnt allow us to leave the floors bare , since they knew they were going to put their own floors in. They quoted us a high sell price and then knocked off almost $40k for repairs ************ used deceptive practices in order to lowball us on our homes price

Hi ****,We always strive to provide a stress-free, positive experience with Opendoor. Feedback like this will certainly help us improve on the world-class experience we are set on delivering. We appreciate you for taking the time to share and hope that down the line, if given the opportunity, we can deliver upon the expectations that brought you to us in the first place. If there is anything else that you would like to highlight about your experience that was not otherwise mentioned in your review you are welcome to email us at ************************************** Please provide the property address and a copy of your original review. Best, **************

If it wasn't for the urgency of my situation, then I would have stopped working with OpenDoor as soon as I saw how much they offer you. They try to draw you in by throwing a big number as the "final offer", then you see the breakdown and notice that they took away most of any remaining funds that should be going back to the seller. They try to hide behind "repair costs" and an extremely low estimate of the "closing costs" which actually ended up being more than double than OpenDoors estimate. Even the title company working with OpenDoor told me that they implored OpenDoor multiple times to provide Sellers a more accurate estimate and more transparency in the Costs, but it seems that honesty and transparency isn't some of the things they care about.Their customer service is absolutely terrible too. They barely communicate back anything, and they won't loop you in on anything going on in regards to selling your home, trying to keep you unaware so they can pull a fast one and take more money from you. And of course when they do finally respond, it's nothing to write home about, barely helpful and act annoyed when I call them out on their BS.If you're goal is to just get rid of your home and you don't care about making barely any money, then OpenDoor is for you. Otherwise, I highly suggest just planning ahead and taking time by hiring an actual realtor.

****, Thank you for taking the time to provide feedback about your ongoing experience. In a review, it appears that you are still in contract to close with us and we have just recently worked with you on concerns related to repairs as well as closing costs. With that being said, I have sent your feedback over to the appropriate team managing your file at this time. If you have any additional feedback or questions as you approach your closing date please feel free to reach out to your designated experience partner for support. Thanks again for your feedback. Respectfully, Opendoor

Opendoor kept $250.00 in *************** that were not due and not paid to my HOA and now they are not refunding the overcharge to me. Small amount to them, but I could sure use this money.

Thanks for the feedback. We appreciate you taking the time to reach out. We would love to take this opportunity to learn more from you. Please feel free to email us at ************************************* and we will have a designated specialist review this in further detail and get back to you. Of course there is no obligation for you to do so and we thank you either way for reaching out.

I'm a realtor and I work with buyers. This is my 2nd negative experience with open door. There were termites at the property my clients went under contract on. Opendoor was willing to do the treatment but my clients wanted them to cut out a small portion of the wall to assess an termite damage so that they could know what they were getting themselves in to. The floor was soft under the refrigerator indicating a leak or possible termite damage. My clients wanted opendoor to pull up the flooring in that area so that they could inspect further. But opendoor didn't want to do anything, only give closing credits. Also, their emails are weird and if you send them something most of the time they don't get it. My advice, do not work with opendoor. They aren't a good company. All they care about is money and have no regard for buyers or keeping a deal together. I DO NOT RECOMMEND THEM!

We always strive to provide a stress-free, positive experience with Opendoor. Feedback like this will certainly help us improve on the world-class experience we are set on delivering. We appreciate you for taking the time to share and hope that down the line, if given the opportunity, we can deliver upon the expectations that brought you to us in the first place. If there is anything else that you would like to highlight about your experience that was not otherwise mentioned in your review you are welcome to email us at ************************************** Please provide the property address and a copy of your original review.

This is my first experience with Opendoor not as a client, but a neighbor to a property owned by Opendoor. I hope my experience was an exception to the rule, and it is a case of perhaps a project manager breaking rules to flip a house. Opendoor recently bought a condo within my ***, They subsequently started a renovation process that disrupted the community for several weeks. By the time we realized that new owners were not moving in, but a renovation was starting (with zero notice to neighbors) all manner of problems were happening. Trash, noise, parking, and other *** rules were violated but we could not contact anyone since we could not figure out who bought the property. The *** had not received escrow papers and the workers were not the owners. The workers were unable to communicate with us or willing do anything about the nuisance created. There were plumbing leaks, dust getting into neighboring units, noise into the evening and weekends, the gas was shut off to the entire building, parking violations, trash issues, and damage to exclusive use common areas. So much dust was created during the work, it permeated adjacent units. Workers were unwilling to try and blow the dust out the window, even when offered a fan. The fire alarm went off. The solution was to take the fire alarm and place it on the patio....where it continued to go off. I think you get the point. This was about as far from a textbook renovation as you could get.Basically, it looks like the property was purchased and renovated to flip the house at the expense of the neighborhood and safety; potentially by unlicensed contractors and without proper permits. Unfortunately we now will have to be "on the lookout" for other units bought by Opendoor to try and prevent similar disruptions to the community. Just like any other member of the ***, Opendoor has an obligation to understand and follow our rules and regulations. This includes following applicable local and State regs.

Thank you for taking the time to provide feedback about your experience with us. We are always trying to find ways to improve the way that we show up for our customers. Can you please email us at ************************************* and provide us with the address of the property you are referring to as well as a copy of this review so we can dig into this further? Of course, there is no obligation for you to do so, and we thank you again for your time and feedback.

A scam company. Tried multiple times to cancel online and it conveniently didn't work until it was too late to cancel. **** quit doing business with restaurants using this.

We appreciate you taking the time to reach out, although it doesnt seem as this Review was meant for Opendoor as Opendoor is not in the restaurant business. Regardless, wed like to wish you the best of luck on all your future endeavors and please keep us in mind if you need any help buying or selling residential properties!

We appreciate you taking the time to reach out, although it doesnt seem as this Review was meant for Opendoor as Opendoor is not in the restaurant business. Regardless, wed like to wish you the best of luck on all your future endeavors and please keep us in mind if you need any help buying or selling residential properties!

Do not go with these people to sell your house they gave me an awful finalized offer way below the market value of the house There fees are ridiculous 5% service charge then a 8% closing cost and then an exaggeration on the repairs Go to an investor or realtor stay clear of these swindlers they want your house for almost nothing

Thank you for reaching out and letting us know about your experience. Based on this feedback, we will take a deeper look into the situation, so we can better understand what transpired and how we can improve our process moving forward. We truly appreciate you taking the time to help us get better.

Bait and switch big time. Also major waste of time. Final offer came in 30% lower then the preliminary offer. I told the guy to not waste my time if the final number was going to come in lower the the lowest number in the range they give you. He said that was very rare and most likely wouldnt happen. In the end, came in 30% below and was a total bait and switch. Just list with an agent. I have a feeling this service will be terminated by the end of the year.

Thank you for providing additional context on your experience working with us. Certainly not our intention to miss between our original estimate and final offer to the extent that we did as it results in experiences such as yours. We are certainly going to review this in more depth with our team to understand how we can improve moving forward and certainly appreciate you for being willing to share. We wish you the absolute best in your home-selling journey!