Complaints

This profile includes complaints for Opendoor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Opendoor

  410 N Scottsdale Rd Ste 1600 Tempe, AZ 85281-0976

  
• 

  Opendoor

  2000 Hyperion Ave Los Angeles, CA 90027-4706

• 

  Opendoor

  901 Woodland St Nashville, TN 37206-3791

• 

  Opendoor

  101 S Garland Ave Ste 108 Orlando, FL 32801-3276

• 

  Opendoor

  831 SE Salmon St Ste 140 Portland, OR 97214

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 27, 2025, I began the process of working with Open Door to purchase my home located at *********************************************************************************I was informed by ******* that I could close in two weeks, as time was extremely important since I was closing on a new home in ************** on April 17, 2025. This is obviously not true because I learned that a 9A had to be completed for selling homes is ****************** which takes approximately 15 days.I was given a preliminary offer of $841,000 with a price range of $791K - $976K (screenshots can be provided if needed).It is my belief that the offer should have been the lowest stated price range, if not more!

  

  Business Response

  Date: 04/22/2025

  *****,
  
  Thank you for taking the time to reach out and provide feedback regarding the sale of your home to Opendoor. After receiving your final offer, your Opendoor Experience Partner explained the reason why your offer came in lower than the preliminary offer range. You ultimately decided to accept the offer and executed a purchase contract.
  
  In regard to the closing timeline, your Experience Partner did inform you that 2 weeks was the minimum amount of time Title would need to close on the home. Your purchase contract was executed on 4/2 and Title was able to close on your home on 4/16 as scheduled. 
  
  We certainly aim to provide a streamlined selling experience built around convenience and transparency and we thank you for choosing Opendoor for the sale of your home. 

  Customer Answer

  Date: 04/23/2025

  Good morning,
  Please understand that Opendoor had absolutely nothing to do with me meeting my timeline.  It was all ******* ******* with OS National for whom I left a glowing review.  She listened and heard me, immediately began working diligently to meet my time line; as you can seeshe (OS National) did! Her compassion was beyond reproach! Opendoor needs to give credit where credit is due, especially in your advertisement.  I have text communications from Opendoor that lack compassion and understanding from my point of view.  I do thank Opendoor for being a part of my time crunch and need to sell quickly, otherwise, I would not have given my property away for a lowball price.  Lessons learned!
  I certainly hope that Opendoor will continue to work on its protocols and give credit where credit is due.

  

  Business Response

  Date: 04/23/2025

  *****,

  Thank you for your response and additional feedback. We strive to provide a stress-free, positive experience with Opendoor. Feedback like this will certainly help us improve on the experience we are set on delivering. We are happy to hear that OS National provided exceptional service, and we hope to have the opportunity to deliver for you in the future.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've sold to open door in the past with a pleasant experience so I reached out to them again. Unfortunately this one was not as nice.I called &spoke to ******. Her first response was that we had a late start & needed to move quickly to get everything done. She asked her questions, which included how many ******************** then scheduled an in home inspection. I asked about the *********** stated it was between $216,000-244,000 with a current of $229,800 & was dependent on inspection. On 3-28 I had my inspection (of which lasted no longer than 5 minutes) but the gentleman was nice & said I should hear from the *** who scheduled the appointment by the end of the following week (4-4). I sent a text 4-4 at 2 in the afternoon asking if she had any updates. She responded back stating she would call me after her meeting. At 7:55 I received a response from ******* stating she was covering for ******. I advised her I was waiting for my offer and then no response. I called and spoke with a gentleman Saturday who sounded extremely confused but was friendly & said he would escalate the call for a response.Monday morning I call Claires phone again & left a voicemail. I received a call back from an extremely rude man. I asked him what the offer was, his response was to go to open door and click the tab or he could email it to me. I said yes please but does this include paying off my mortgage? He laughed. I asked why such a difference in price (***** roughly my mortgage) he said it was only a 2 bedroom &to close to the interstate. Then said the net should be plenty for me to do something with. $116,000! The call lasted 5 minutes.I still have no email, no follow up, no communication at all. I was overlooked & ignored in every aspect

  

  Business Response

  Date: 04/14/2025

  We always strive to provide a stress-free, positive experience with Opendoor. Feedback like this will certainly help us improve on the world-class experience we are set on delivering. We appreciate you for taking the time to share and hope that down the line, if given the opportunity, we can deliver upon the expectations that brought you to us in the first place. If there is anything else that you would like to highlight about your experience that was not otherwise mentioned in your review you are welcome to email us at *************************************************************************. No requirement to do so and thank you again for your time and feedback. 
  
  
  
  

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 15th, 2025, I had a schedule appointment at 12:40pm, Eastern Standard time to speak with ***** ***** (Ms. ******* a representee of open-door regarding a house I was looking to sell. Prior to my schedule appointment, I received numerous phone text messages confirming the appointment time and my phone number Ms. ***** will call.On the 15th, Ms. ***** contacted a secondary phone number of mine that was opposite than the one I provided. I didn't answer the call because I was waiting for Ms. ***** to contact me on the number I provided in the text **********. Dumke left a voice message. I attempted to return her call at 12:43pm. Left multiple messages. Finally, there was a response from Ms. ***** directing me to make another appointment because she was working with other customers that were schedule.I contacted open-door via email at *********************************** I was advised of the following: Mar 15, 2025, 10:43AM PDT Hi ********, Thank you for the feedback. I will be sending this over for review. If you have any other questions, please don't hesitate to reach out.Cheers,****** *.The Opendoor Support Team This was the last message from open-door. It appears that Ms. ***** attempted to contact me after she realized it was her error and that she contacted the incorrect number. However, I was unable to speak with her. From a customer service point of view, this experience was horrible. Not only did Ms. ***** own up to her error, but the support team did also not take any action to rectify the matter once the issue was brought to the attention. Based on my limited experience with Ms. ***** I would not want to work with her.

  

  Business Response

  Date: 03/24/2025

  ********, 
  
  Thank you for taking the time to reach out about your recent experience. We reviewed your inquiry and requested that a new representative be assigned to your property. I do see that they did reach out and that you have some time set up with them this week. Thank you again for giving us an opportunity to work with you again and we wish you the absolute best in your home selling journey. 
  
  Best, 
  
  Opendoor
  

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My realtor provided my personal information to this company with out my consent. I sent them an email telling them to remove my information form their system and to not use it again, as it was given to them with out consent and I do not authorize them to have it.They have continued to contact me with the information provided to them with out my consent.

  

  Business Response

  Date: 11/23/2024

  ****, 
  
  Thank you for reaching out and appreciate your patience while we reviewed your request. We have went through and confirmed that you have been removed from any future material from us that was otherwise connected to the email address and phone number provided. We apologize for the inconveniences that have surfaced as a result of your realtor passing along your information. If you have any additional questions or concerns please visit our privacy center at **********************************.
  
  Respectfully, 
  
  Opendoor

  Customer Answer

  Date: 11/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ********
  
   
  

• Initial Complaint

  Date:11/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertisement of fair market value

  

  Business Response

  Date: 11/23/2024

  ******, 
  
  Thank you for reaching out to share about your experience receiving an offer from us. It is important to note that our preliminary offer is an estimated range and not an actual offer. If a seller goes through the process with us the final offer provided could come back lower in some instances based upon a multitude of factors not limited but including a detailed review of surrounding comps and current as well as forecasted market conditions. It is always in our best interest to a provide final offer that is competitive because we know that we are just one of many selling options. There is no obligation or cost to receiving an offer from us. We appreciate the opportunity to provide you an offer and wish you the absolute best on your home-selling journey.
  
  Regards, 
  
  Opendoor

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a preliminary price to buy my house (before repair costs), based on information given and available on ******. It was reduced by over $16,000 after the walkthrough, without explanation of the significant difference. (Repairs were listed separately.) There is no difference that I am aware of from the description originally given. This offer is set to expire 11/17/24.I have five days to sign the contract, and need this information to make a decision. I have called and emailed (three times), with no response. Since this is time critical, I'm hoping this will them to respond to the issue.

  

  Business Response

  Date: 11/14/2024

  Good evening *******, 
  
  In a review of your inquiry it does appear that you got a chance to connect with ****** who was supporting ******** while she was out. If you need any additional support please feel free to reach out to your assigned partner or contact our support team at **************. Posted below is the response you received from ****** for BBB record. 
  
  "Hello *******,
  
  this is ****** with Opendoor. Im helping out while ******** is out of the office. The estimated number provided prior was only based on the middle of a range, not necessarily your home. When you requested the offer, we stated would likely purchase somewhere between $347,000 - $391,000, which is seems like we did estimate correct. Once we saw the home, underwriting determined based on resales that $352,200 would be our best offer. Hope this helps!"
  
  

  Customer Answer

  Date: 11/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  To be clear and give credit, their response, though days late, was received prior to them receiving this complaint. My question was answered completely.

  
  Regards,
  
  ******* ********
  
   

  
  

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We decided to sell our house to OpenDoor after being contacted by them multiple times asking to sell and giving us an offer of only $10k less what we paid for the house last year. They asked for pictures and a video and after giving them, gave us the offer of $274k or $279k. However, we did a full plumbing replacement which was over $50k, a full bathroom remodel, updated electrical, updated fixtures, updated garage system, and a whole house water filtration system. We are talking about $100k in upgrades. They would not agree to view the house without someone being present, which meant we had to drive from another state and back and take the day off work. So, the inside of the house is entirely renovated and everything is new. There is a pool, and over 1300 sq ft. The guy comes out and is inside only 20 min. He goes outside and is there for over an hour. We then get called back with an offer of $100k less. How? Because we are minorities, thats how. Their reason was the house needs so much work. The very next month they buy the house next door, which is smaller, and only has 1 & 1/2 bath, no pool, and no new renovations. Opendoor purchased for $100k more than they offered us and then put on a new roof, flooring, paint, and a A/C. I guess minorities get low balled because we arent supposed to know any better. They need to stop being racists and discriminating against minorities! I would never do business with that company again. They are breaking the law.

  

  Business Response

  Date: 11/08/2024

  Mr. ********, 

  Thank you for taking the time to share your feedback regarding your recent experience with Opendoor and for being patient in allowing us the opportunity on our end to look into your offer. 

  Upon review, the offer you received is our best and final offer at this time. It is not our intention or in our favor to provide an offer that is unsatisfactory or uncompetitive with the current market as we understand how the offer significantly impacts overall customer experience. We also acknowledge that there are other avenues to sell your home. With that said, our teams have to weigh not only current market conditions but also attempt to forecast future conditions in order to prepare a final offer.

  We do want to wish you the absolute best in your home-selling experience and in the event you have additional feedback to share you are welcome to reach out to us at ***************************************************************.
  

  Thank you,

• Initial Complaint

  Date:09/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a property from Opendoor via **** *****. We also had a home inspection done. After buying the home we noticed a hard urine smell and the floor was sagging. I pulled the floor down stairs and there was many areas that were rotted so bad that I could poke my fingers through the floor, Opendoor put brand new click and lock floor over the rotten subfloor to cover it up and sell the house to someone else. The floor joist was also rotten under the sub floor. You could not tell because the click and lock flooring was covering up the damage. Also upstairs there was animal f**** under the doors that was painted over and we pulled up the carpet and there was very strong urine smell. The sub floor upstairs had been painted then new carpet lay right over it so it could be disguised. Also the heat pump had been tampered with as when we bought the house it went out right away and there were panels missing from it.

  

  Business Response

  Date: 09/30/2024

  We always strive to provide a stress-free, positive experience with Opendoor. Feedback like this will certainly help us improve on the world-class experience we are set on delivering. We appreciate you for taking the time to share and hope that down the line, if given the opportunity, we can deliver upon the expectations that brought you to us in the first place. If there is anything else that you would like to highlight about your experience that was not otherwise mentioned in your review you are welcome to email us at ************************************** Please provide the property address and a copy of your original review.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I went to a supposed "open house" for viewing a home for sale. When we got there, no one was present but there was a lock on the door that a sticker on the window said could be opened by using a service called "opendoor".I reluctantly downloaded their app and registered for the account. They did not provide entry, saying they needed more information. They had me send them a scan of my driver's license, and still did not provide entry. We ended up not being able to tour the property. They also asked for the address where I live - which is a property I am living at with a relative, and do not own.Suddenly I started receiving emails offering to buy the home I am living in, though I am not the owner. I felt deceived, like I had been offered a service that was not provided and now was being solicited to sell a property I don't own. I sent a message to their support service demanding that they delete my account. Instead of deleting it, they claimed that they were going to retain it for "reasons stated in their privacy policy," which includes the vague term "pursue legitimate business purposes," which I am guessing is the only reason why they have kept my personal information.They have offered to stop sending me emails, however they have refused to delete my account and my personal data.Enclosed is the transcript of the email exchanges I have had with them once I started receiving the offers to buy my in-law's home. I do not trust them with my data and would like it removed, but they have refused by pointing to their privacy policy and the lack of a Washington state law requiring data deletion.I need assistance resolving this issue - I feel like I have been offered a bill of false goods, and I do not trust them with my data given the way they have acquired it and how they have used it so far.

  

  Business Response

  Date: 09/30/2024

  Thank you for taking the time to share your feedback regarding your experience with us. I know that we have had some discussion already pertaining to your experience and request but wanted to follow up in this space to make sure the BBB had a response from us as well. 
  
  As noted in the email communication and regarding the property tour, please note that Opendoor may convert self-tour listings into traditional listings managed by local agents. The property you visited was classified as a traditional listing, necessitating a viewing appointment with the listing agent. We apologize for any confusion this may have caused and for any time wasted in obtaining this information from our support representative. Additionally, please be aware that the offer displayed in your app was not an official offer from Opendoor and did not create any obligations for you or the homeowner. We want to assure you that we will not initiate any written or electronic communication concerning this residence moving forward.
  
  Your privacy is of utmost importance to us. We connected with our legal team internally to discuss your inquiry and seeing as there is not an active privacy law that requires us to delete the obtained data we are going to adhere to our active policy which supports the retention of collected data.
  
  We do appreciate your patience in giving us the opportunity to look into this and get back to you with as much clarity as possible on where we landed. 
  
  Respectfully, 
  
  Opendoor

  Customer Answer

  Date: 09/30/2024

  I don't find this to be acceptable.  I have provided you with a full scan of my driver's license - there is no legitimate business reason for you to have it, and the only reason that I provided it was for entry to that open house.  I followed the instructions provided by the support representative when I was attempting to obtain entry, and I can fully understand and accept that this was a mistake: however I would like to see this mistake be undone by removing the scan of my driver's license.

  What are you doing with my driver's license?  Why do you want to keep it so badly?

  I have been burned before by companies being hacked and my data being leaked, and I am deeply interested in minimizing the possibility of that happening given that your policy is to retain this information for an unknown amount of time and in unknown ways.  If I had been able to actually use the service, I would have considered that to be a reasonable exchange: but I wasn't even able to do so.  And so now you have some of the most sensitive pieces of my personal information, and I did not receive any service in exchange for it.

  When we replied over email, you said: "As you were previously informed, your state of residence does not have a state comprehensive privacy law that allows the ability to make specific privacy requests. As a result, Opendoor is required to retain your information to comply with our legal obligations."

  It sounds from your reply on BBB that the truth is not that you have a legal obligation to retain my data, but are choosing to leverage your legal position to retain that data.

  That's your choice if you wish, I acknowledge that you have the legal authority in the strictest sense - but it is - in my opinion - an unprofessional and immoral decision to make given the circumstances of this situation.

  

  Business Response

  Date: 10/03/2024

  ****,
  
  We appreciate your patience and willingness to continue to work with us on a solution to your concern over retained data. After some back and forth discussion it has been concluded that we are unable to disclose the third-party provider holding your driver's license information.
  
  With that said, and in checking our agreement with the vendor, your information should be purged and permanently erased from their systems within ninety (90) days from the date it was provided. 
  
  Thank you for giving us the opportunity to work on this with you on some form of a resolution. 
  
  Respectfully, 
  
  Opendoor

  Customer Answer

  Date: 10/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  A 90 day retention period is fine as long as this third party isn't going to give the scan to anyone else.  I've had some problems in recent months with identity theft and the recent mass leak of social security numbers, so I don't want to see my driver's license get into the wrong hands as well.

  Regards,
  
  ********* Loret *******
  
   

  
  

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a house thru Opendoor in July 2024. Severe issues with plumbing were the main issue, although not the only ******** door has repeatedly ignored emails, phone calls, and texts. When they do respond the provided empty promises of getting things resolved in a week. That was all lies.We've discussed our option with the attorney who was involved in selling the house to Opendoor before we bought it. They provided important info I cannot provide here due to pending legal action. We've been made aware since buying the home that Opendoor does this bait-n-switch all the time.We cannot use one of the bathrooms due to severe water leaks. The toilet rocks abcl and forth. Obstructions in the drain are reported from the inspector we hired. They sent us a contract that they'd fix the issues. They have not. We are prepared to sue for $15k as of today, 9/17/2024.Any response by Opendoor will not be taken as truth at this point. Actions speak louder than words.

  

  Business Response

  Date: 09/23/2024

  Thank you for reaching out. We are currently in active discussion with the Buyers Agent to resolve the plumbing dispute and have reached a tentative agreement. The resolution will be memorialized in a formal Agreement shortly once all parties have applied signature. If there is anything additional, we may do to help in the meantime please do not hesitate to reach out to me directly. 
  

  Regards,
  
  ******* *****
  
  Office of the CEO 
  

  Customer Answer

  Date: 09/23/2024

  They have offered to send a payment of $15000+. They have not made good on that promise as of today, 9/23/2024. Since they've made such promises is the past that have been unfulfilled, we do not accept their response. We will accept the check we discussed. Once received we will respond in depth, if necessary.

  

  Business Response

  Date: 09/25/2024

  Our team is actively working to pen an Agreement Draft that will be shared with the buyers and agent as soon as it is completed. Once approved we will continue to move forward with the agreed upon resolution as described.