ComplaintsforOpendoor

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased home from opendoor and it had a pool heater but the pool heater was stolen sometime between home inspection and closing. This has been reported to their agent but there is no communication from them. There was also leak in the front of the house right after move in as there were rains. The company doesnt take care of the house and did some kind of patch work to fix the previous issues.it is sad to move into house and see pool equipment in missing

  

  Business response

  05/20/2024

  Thank you for taking the time to connect with me over the phone this past Friday. The team is looking into the claims further and I will reach out to you directly to discuss as soon as I know more. In the meantime, please do not hesitate to share any documentation to support the above claims. 
  
  Regards,
  
  *************************
  
  Office of the CEO 
  P: **************
  E: *************************************
  

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello!I recently went through an appraisal process with opendoor for my home. Their Initial offer was ******* which would have then had repair costs and a 6% service fee subtracted. Once they had completed their assessment. They revised their initial offer from ******* to *******. They also assessed 21,027$ in repair costs which was not itemized and not explained, and then the 6% service fee which resulted in a final net take-home of 180,343, a 27% reduction from their teaser offer. I think this was aa bait and switch marketing scheme and ultimately just resulted in a waste of time for everyone involved.

  

  Business response

  04/29/2024

  Hi ****,

  Thanks for the feedback. We appreciate you for taking the time to reach out. In an effort to learn more about how we can improve our process, would you mind emailing us at ************************************* so we can collect some additional insight on this experience? Of course, there is no obligation for you to do so, and we thank you either way for reaching out.

  Sincerely,

  *****

   

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This fraud is a complete bait and switch scam. They made a reasonable estimate of my homes value on their initial offer. They were then late for our video call to do the video walk through.They were also late for their in person inspection despite having a 4 hour window to arrive.Then their final offer came back and their baseline appraisal for the house came back $20k lower than their initial estimate, which is all automated, then they wanted to take $30k off for repairs without specifying repairs.The repairs are arguable but to say hat their automated system dropped the price of my house by $20k Im 3 days is a joke.It was a BAIT AND SWITCH.They wasted half a day off work, treated me poorly, and engaged in illegal business practices.I want a call from the *** to apologize for wasting my time and to explain why he thinks this is an ethical business.

  

  Business response

  04/10/2024

  Thank you for taking the time to reach out and provide detailed feedback about your experience. We always strive to provide a stress-free, positive experience with Opendoor and feedback like this will certainly help us improve on the world-class experience we are set on delivering. After taking a closer look at the details of your experience, the initial estimated range was between ($457,000 - $516,000). Based on limited information available we estimated the offer could be around $486,700 however, additional steps are required before finalizing the offer details. Once the next steps were taken to collect specific information of this home the final cash offer was made at a headline price of $468,300.
  
  We understand if our offer was not the best option and appreciated you taking the time to explore working with us. If you have any documentation to support the above claim please feel free to send them over and we will be happy to review and get back to you. 

• Initial Complaint

  03/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  03/01/2024 $1300 Rental Scammed No The ad was on ******** marketplace

  

  Business response

  03/14/2024

  Hello ****,

  Thank you for taking the time to share your recent experience with us. 
  
  In review, we have confirmed that Opendoor has owned the subject property since January 2024. That said, Opendoor is not a landlord, and does not rent or lease any of its properties. While acknowledging the circumstances, Opendoor cannot offer assistance in instances such as this.
  
  We recommend seeking additional help to understand your options by contacting law enforcement. Although you are not obligated to, if you wish to submit further information regarding this matter, please email ********************************. 
  
  Thank you.

• Initial Complaint

  03/02/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am contacting BBB for assistance with a *********** breach of contract and my request for full reimbursement of incurred expenses as a result.A contract was executed with Opendoor on 2/7/24 for the purchase of the house at ************************* The Option period ended 5:00PM on 2/14/24.Multiple inspections for the home ($1,020.31), plumbing ($399), pool ($125), and sprinkler ($86.59) were completed on 2/10/24. Each inspector could not complete the job due to the water being off.On 2/14/2024, I signed an amendment initiated by my realtor, extending the Option period through 5:00 PM on 2/21/2024. On 2/16/24 the Opendoor agent confirmed that the water was on. On 2/19/24, the inspectors returned to the property to find all the valves were turned off. On 2/20/24, my agent initiated another extension of the Option period. When the amendment was sent to the Opendoor agent, he refused to sign, unless we struck out the paragraph that stated the reason for the extension was due to the water being turned off. At this point, I lost all trust in this company, and no longer wanted to do business with them. I immediately contacted my realtor and let him know that I wanted to terminate the contract. Per contract, it states that the seller should have all utilities on for inspections. The water remained off during the entirety of both Option Periods.Had Opendoor disclosed the issues and timeline, we could have negotiated a new Option Period, and I would not have incurred expenditures for services not performed. Opendoor neither provided disclosure nor notification of issues with the water.Seller: Opendoor:

  

  Business response

  03/05/2024

  Thank you for taking the time to reach out and provide detailed feedback about your experience. Our team has reviewed the circumstances of your transaction regarding the inspection fees. We want to take your experience as an Opendoor customer into consideration and acknowledge that we fell short of the experience we strive to provide. Although we are not contractually obligated to do so, we will be reimbursing the cost of the inspection fees. The reimbursement of inspection fees was initiated 3/5/24 and will be separate from the ******* money release.

  We did confirm that your ******* money deposit for ******************************************************************* will be released, based on the terms of the purchase agreement, once a Release of ******* Money is signed. A revised copy, releasing only the ******* money, was sent to your Agent. Once received by Opendoor, the release will be initiated.
  

  Thanks again for taking the time to provide your feedback.

  Customer response

  03/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the property e from Opendoor property on Oct. 19th 2023.File NO/Escrow No: CA ****** They agreed to pay $10,000 to my contractor as a repair cost.As of today Jan. 8th ****, they did not pay the contractor fee.They ignore any emails and postal mail.Please help me with this issue.

  

  Business response

  01/11/2024

  Thank you for reaching out and bringing this to our attention. In an effort to review this matter further can you please email the property address with your above concerns to *************************************?  We would like to look into the claims made above in an effort to understand what transpired and work toward a resolution if possible. Thanks again for taking the time to provide your feedback and look forward to discussing this with your further.  

• Initial Complaint

  01/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Property at **********************************************************; was *************** early September,2023,by Opendoor.com.Prior to sale, undersigned contacted local representative of Opendoor offering company opportunity to participate in sharing costs of new retaining wall as most likely home, foundation had been damaged by extreme soil loss plus so much effort was being put forth to bring home back to standards. Railroad tie wall had been in place since home construction **** and was literally in shreds. Opendoor representative had no interest in participation.Apparently after home inspection, workers were brought in to remove/ replace foundation soil and debris underneath home; in doing so debris was tossed against fence, ******* same.No No effort was made to replace fence section to original standing position. Meanwhile,next door (4107Blossom Trl.)) 92 year old occupant notified by letter from city Code Compliance Officer to replace fence, obviously with no regard, concern or understanding as to why or how fence was not in upright position; apparently uninterested unless misled as to why fence section was not in proper alignment.

  

  Business response

  01/09/2024

  Hello *****,

  Thank you for taking the time to reach out to Opendoor. In response to your contact with Opendoor in August, a land survey showed that the wall in question is outside of the *********************************************************** property line. Therefore at that time, Opendoor advised that no action could be taken to repair/replace the wall. The alleged repairs, that you mentioned took place on the neighboring property, was after the August exchange.
  As you are aware, Opendoor is no longer the owner of the neighboring property. While acknowledging your request for assistance, Opendoor previously communicated, again before alleged repairs were made, that compensation could not be offered toward a new wall. Since the home is now sold, we are unable to make any other decision on this matter.

  Best, 

  *******************

  Office of the CEO
  

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was contacted by Opendoor and was made an offer of ******* dollars for my home, which is what the market value is. Seems fair so I went along with their scheme while remaining highly suspicious. I sent them the video walk through and they came back with another offer of a thousand dollars higher. They then wanted a walk through but after reading through many reviews, all of which are highly negative, I canceled my appointment. Based off what I'm reading I think it is heavily required that a criminal investigation be brought upon them. They seem to be in direct violation of the Deceptive Buseness Practice act and should face penalties. A ******* of ********* should not be aloud to stand.

  

  Business response

  12/05/2023

  Hi ******,

  Thanks for the feedback. We appreciate you for taking the time to reach out.

  Our process provides a a simplified approach to the home selling experience.

  Feel free to visit *************************************** to connect with an Opendoor team member who can guide you through what to expect when requesting a cash offer from Opendoor. 

  Of course, there is no obligation for you to do so, and we thank you either way for reaching out.

  Best,

  ***** C
  
  

   

• Initial Complaint

  11/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Opendoor has twice baited me into going through a home-selling cycle that includes an artificially high initial offer, rounds of conversations and video walk-throughs of my home, an actual in-home visit from an Opendoor employee, only for the final offer to come back literally a hundred thousand dollars lower in value. It is intentionally misleading to market a high cash offer to someone then bait-and-switch at the last moment with a revised 'final offer' more than 20% lower than the initial estimate. Highly deceptive and a huge waste of time.

  

  Business response

  11/14/2023

  Hi ******,
  
  Thank you for reaching out and providing insight into your offer experience with us.
  
  It is important to note that our preliminary offer is an estimated range and not an actual offer. If a seller goes through the process with us the Final Offer provided could come back lower in some instances based upon a multitude of factors not limited to but including a detailed review of surrounding comparable properties, additional home details, and estimated holding costs.
  
  It is always in our best interest to provide Final Offers that are competitive because we know that we are just one of many selling options. There is no obligation or cost when receiving an offer from us and even if you go into contract you can cancel at any time at no cost to you.
  
  We appreciate the opportunity to provide you an offer and wish you the absolute best on your home-selling journey.
  
  Regards,
  
  Opendoor

• Initial Complaint

  10/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 30th, I signed a contract with Opendoor for the cash sale of my house located at *************************************************************************. They offered me $422,000 for the sale of my home. After fees, charges, commissions, repair fees, and paying off my home the net proceeds were $185,000 approximately. We closed on October 2nd and the numbers were totally different than the contract I had signed at the tune of about $20,000 less. I have issues with the fact that they charged me $23,000 for repairs and was very clandestine about the specifics of what this money would be used for. It was stated that the ** systems was driving the large amount deducted for repairs. My house needed a few repairs but not enough to justify $23,000. My ** system was working fine.On 10-18-23 Opendoor listed my house on Zillow. I looked at the pictures to see what repairs they had done. They have not replaced the ** system. The only apparent repairs are painting the inside of the house, replacing the floor in the laundry room, and possibly replacing carpet in a few of the upstairs bedrooms. They also have not replaced the roof. I believe they cheated me out of money that they knew they would not use for repairs just to get out of paying the $422,000 that they agreed to pay for my home.Opendoor allowed me to stay in the house 3 days after close but made me sign an addendum saying that if I stayed beyond 5pm on Thurs Oct 5th they would charge me $750 per day for everyday I stayed in the home. That is very outrageous, unfair, and punitive. My mortgage was only $1,384 per month so why would they charge me more in two days than my mortgage? Opendoor has fraudulent business practices. They did not give me the amount that was agreed upon, and came up with a bunch of extra fee's and charges to eat away at my net proceeds. They deducted $23,000 from the sales price of my home for repairs that they did not do. I would like get a refund of unused repair money & an apology from them.

  

  Business response

  10/27/2023

  Hi ****,

  The Final Alta Statement you supplied was helpful in understanding the context in which your concerns needed further support. Our team took a detailed look at the 08/27/23 signed Purchase Agreement and it was concluded that all known factors that affected the net total align with the document you provided. Other totals referenced in the Purchase Agreement and Final Alta alike include credits issued to the buyer "in lieu of repairs". The buyer is not obligated contractually or legally to perform specific repairs based upon what is provided as a credit prior to close.
  

  One of the many benefits of selling to Opendoor is the convenience and flexibility for sellers to relieve some of the traditional pressures of listing their homes. There are no showings, no contract fall-throughs or repairs that are needed prior to close to get your home market-ready. Along with the added convenience of canceling anytime with no penalties, the late checkout furthers the convenience and allow additional agreed upon days to comfortably complete your move.  

  Thank you for taking the time to provide feedback on your experience selling to Opendoor.

  ************** 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩