ComplaintsforOriginal Parts Giant, Inc.

• Initial Complaint

  03/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This phyical address as listed on BBB also belongs to GMPARTSGIANT.com so I am filing a complaint against them and Genuine Parts Deal, INC, the parent of both GMPARTSGIANT.com and Original Parts Giant, Inc. I ordered a hub-cap cover replacement for my 2010 Chevy Impala. Upon receiving the item it was not even anywhere close to what was shown on the website when ordered. I opened an RMA as soon as I removed the item from the box. I returned the item, under duress, with them charging me $11.64 for a shipping label. Today they finally processed the return and also reduced my refund by $16.63 for a restock fee. I argued with them several times on the phone about this issue but I was just continually told that "The pictures on our website are just a representation of the product you are buying", which apparently to them means that if I am buying ANY hubcap that they can post a picture of ANY other hubcap and it's supposed to be representative of what I will get, ie: It'll still be a hubcap but not remotely close to what I need. This business is difficult to deal with. They have scammed me out of an extra $28.00 and should be held accountable for it. For my $28 I am left with NO hubcap and a feeling that they are in the business to rip people off. If I order something from a website then I absolutely expect it to look like the picture on the website. Not only in form and function as the item pictures but EXACTLY as the item is pictured.

  Business response

  03/02/2023

  Dear customer, your RMA was opened on 1/17/23 stating you received the wrong part. We requested imaged on 1/18/23. Photos were received of the correct part on 2/16/23. We offered you a discounted shipping label in which you took and send that to you on 2/17/23. We informed you on the same day via email that all returns will have a 20% restocking fee, however this can be waived if you order the correct part and provide us with the order number. The refund was issued on 3/1/23, deducting the amount of the discounted shipping label you chose to use and the 20% restocking fee as we did not receive a new order number from you. All of this information was sent to you via email, prior to you returning the part. This RMA has been completed and refunded. Please read our return policy for further information;**********************************************************

  Customer response

  03/28/2023

  There was never an offer to avoid the restock fee by ordering a correct part. And I did in fact order a part that had a picture on your website that was at the time of the order IDENTICAL to the one I desired. You have a very deceptive business practice by posting whatever you want on the website and then claiming that it is only representative of the part when someone orders it and it is incorrect. That is akin to you posting a picture of a Baby Ruth candy bar on the website, a customer sees that and EXPECTS to receive a Baby Ruth, but by your standards you could ship me a Snickers since the item is only a representation of the part t be shipped. They are after-all both candy bars. I did not expect sending you to the BBB to make me whole. But it will serve as a warning to other customers that you run a very unscrupulous business and will ship out whatever you please as long as it's in the same realm of parts as the one that is ordered. And it really is fine. I understand that your parent company owns numerous parts warehouses. Telling the truth on social media has a way of making things right when a business will not and also has a way of helping keep potential customers aware that they should shop elsewhere.

  Business response

  03/29/2023

  Dear customer, we emailed you on 2/17/23 stating, "Please be aware that you are responsible for shipping your part(s) back to us, and a 20% restocking fee will be applied to your refund. However, if you place a new order for the correct part, we can waive the fee. We would need the new order number within two days of receiving this notification in order to do so." You responded on 2/17/23 saying I accept. This RMA has been completed and you have been refunded. Thank you. 

• Initial Complaint

  02/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Following is a description of the chain of events leading to my dispute with MoparPartsGiant.com (MPG): 1. 12/30/22 After providing my vehicle VIN #, I ordered the part (copy of invoice submitted). Online ad states "Guaranteed Fit With VIN#" 2. 1/5/23 a. Intended to install the part. Realized it wasn’t the correct part and contacted MPG for return. b. MPG requested images of the part(s) packaging, and labels, as well as images of the part numbers on the labels. c. I provided the requested info. 3. 1/6/23 a. MPG claimed, “Per order and VIN the correct part was shipped and delivered” and told me one of their agents would follow up. b. Had 2 phone conversations (at 1356 ET and at 1404 ET) with MPG. I was given a new part number and told they would investigate further. c. Received an email from MPG stating return was approved, but I would have to pay shipping and a 20% restocking fee. 4. 1/10/23 I replied by email, stating I shouldn’t have to incur costs for receiving the incorrect part. 5. 1/16/23 Had several more phone conversations (1009 ET and 1138 ET) attempting to arrive at a solution. I would’ve been willing to buy the new part (at twice the price of the original, incorrect part) as long as I didn’t have to pay for their original mistake. MPG refused and hung up on me. I have copies of at least 10 emails exchanged with MPG, which failed to achieve resolution. I've returned the original, incorrect part, at my expense, which was received by MPG 0n February 8th. I have since sent 3 emails requesting my refund, with no response. 6. 2/24/2023 Called MPG, recording states 30-45 wait and requests I use email (see above, no response).

  Business response

  02/27/2023

  Dear customer, your RMA was opened on 1/4/23 in regards to receiving the wrong part. We requested photos on 1/5/23. On 1/6/23 we received photos of the correct part as ordered, your RMA was approved for a refund return. You called the same day in which our returns representative explained to you that the part ordered has 2 different options. You chose the part that does not include the sunroof. On 1/28/23 a chargeback was made. You called again on 2/3/23 trying to dispute the 20% restocking fee that is applied on all returns. Our management explained again that the correct part was received, you chose the wrong part. You accepted our discounted shipping label on 2/3/23, but the package still has not been returned. We are unable to move forward with a refund until the package has been received. Please view our return policy for further information, thank you.  ****************************************************************

  Customer response

  02/27/2023

  First---their continued claim that the correct part was sent is wrong. While there are 2 possible part #'s for the model vehicle in question, the VIN #, which I provided, specifically calls out the sunroof, and thus the correct part. They ignored that information.

  Second, the part was returned and delivered as indicated by USPS Tracking # 953461506123037655373 (copy attached).

  Business response

  02/28/2023

  Dear customer, we sent you an email on 1/6/23 stating, "If you elect to use your own shipping label, please notify the return tracking number as soon as possible. If a tracking number is not provided, we cannot guarantee your refund time frame." This is the first time we received your tracking. Unfortunately the tracking provided is not a valid tracking number. Please provide the correct numbers and we will proceed with your refund. Thank you. 

  Customer response

  04/14/2023

   Tracking info was e-mailed the same day I sent the return. And the tracking number they claim was incorrect I verified with USPS.

  
  

  Having said that, I finally received a partial refund. At this point, I don't want to waste any more time on this.

• Initial Complaint

  02/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a part via their website and canceled the order less than 10 minutes after ordering it. The company ignored the cancellation and sent the part anyway. The company did not issue a refund yet, even after communicating with one of their agents telling me he would be sending a return authorization number to me. Several days later I received an email stating they would not facilitate a return because it was an electrical part. The part is new, not opened and in the original packaging. I think they are dishonest. Highly disappointed.

  Business response

  02/21/2023

  Dear customer, our customer service informed you on 1/23/23 that we were unable to cancel your order, as your order has already been processed. An RMA was opened on 2/14/23 stating you wanted to return the part. Unfortunately you were denied on 2/15/23 as we do not allow electrical returns. What we can do is try to get you an exception for this return. We will contact you via email shortly. Please see our return policy attached ************************************************************** 
  
  

• Initial Complaint

  02/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On Jan. 11 2023, I ordered 4 parts from Ford Parts Giant Spark Plugs, timing chain, transmission seal, rubber plug for window washer. two of the parts were incorrect. I read the part number on the seal, I found that it is for a different car than mine. The timing chain package is very worn and been torn open. the chain was partially hanging out of the package when I removed it out of the shipping box. The chain is too long and too wide to fit my car. When I contacted Ford Parts, they will not refund if a package has been opened. they also would not refund the seal because it is under 20 dollars I asked for a refund because I got the parts needed else where I feel that they had a unknown chain so they stuck it in a damaged package knowing that they could dump without exchanging or refunding it. I live about 2500 miles from them. I would like a refund on these parts $35.11 Also if they want the parts back, they should send me a shipping label. the worst of this is sending me a very worn and damaged package. then not making it right. To me, it borders on fraud. By the way, I got the parts else where after they refused to correct the problem. I will try to send you photos, if I fail I may have mail them thank you Don Rush

  Business response

  02/15/2023

  Dear customer, your RMA was opened on 1/16/23. We requested images on 1/17/23. We received photos of the correct part on 1/18/23 in which you were further denied due to opened packaging. You received the correct part as ordered, but unfortunately it didn't fit your vehicle because there was no VIN used at the time of choosing. Only a year/make/model was entered but this will not confirm that the part fits your exact vehicle. Unfortunately this RMA has been denied, please see our return policy in regards to opened packages. ************************************************************** 

  Customer response

  02/15/2023

      The package may have the correct part number, but package had been ripped opened before it was shipped because the shipping carton had no damage.  the photo I sent shows what bad condition the package is in   The printing is nearly worn off from it.   The part was partially hanging out of the package when I opened the box.  I believe the wrong part was put in the correct package.   I ordered a Melling brand for my 86 grand marque. it fit perfectly   Believe me, I would not  go through this hassel if I did not feel that you were ripping me off   the seal that you sent to me, you should ex change YOU sent the wrong one.  Don  Rush

  Business response

  02/16/2023

  Dear customer, we would not send a package that has been opened. The photos received were reviewed and we confirmed that you received the correct part as ordered. You took a photo of the timing belt outside of the package, and as stated on our return policy we do not approve returns for opened packages. This RMA has been denied. Thank you. **************************************************************

  Customer response

  03/02/2023

      the transmission you sent was incorrect.  how did I know?  I am a Michigan certified auto repair mechanic.  I know to look up a part number from the package.  the seal fits a 1992 & up Grand Marquis.  I ordered a seal for a 1986 Grand Marquis.   your company sent me a timing chain in a damaged package.  the part number on the package may be the correct number,  but the chain WAS NOT.  I owned a auto repair shop and I know the procedures about parts packages.  I really do not have time for this foolishness,  however I DO NOT LIKE TO STOLEN FROM.  you sent an incorrect transmission seal and refuse to correct it.  then you sent the wrong chain in a damaged package and refuse to correct it.  I am going to pursue this issue however I can and for as long as it takes.  If you put so much stock in VIN numbers,  then you should make it mandatory .  I bought a Melling chain using make model year and engine size;  It is a perfect fit.  Some one in your company dropped the ball, and you should make it right.  Don  Rush

• Initial Complaint

  02/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an alternator from this company and only received a part of the alternator from them when it should have been the entire alternator. On their website the part number used matched the part number for the alternator I needed. Unfortunately the wrong part was sent that did not match the picture on their website. I called to inform them of this after receiving the wrong part and was told they would not replace or refund the item because it was an electrical part with a no return policy. If the part shipped matched the website I would understand, but the part they sent was a different part from what I had ordered from them. The order number from them is ********. The amount I paid was $239.34 for the alternator assembly. I sent the incorrect part they sent me back to them because it was not the right part I ordered. They now have possesion of the incorrect part they sent to me and the money I paid for the alternator and refuse to send a refund.

  Business response

  02/07/2023

  Dear customer, your RMA was opened on 9/2/22 stating that you ordered the wrong part. Unfortunately you were denied that same day, we do not accept returns for electrical components. You contacted us on 9/6/22 asking if we can offer an exception, we reached out to our dealer and unfortunately the exception was denied. We informed you of this denial the same day 9/6/22 informing you that you are ineligible for return. You contacted us 5 months later on 2/3/23, stating that you return the denied part knowing that you were ineligible for return. Unfortunately there is nothing we can do moving forward as this return was not approved. Please see our return policy attached. Thank you.***************************************************************** 

  Customer response

  02/07/2023

  I would understand your policy if you sent the part that I ordered.  The RMA should have been approved.  Stating that you will not accept a return because the part was electronic when the reason for returning is that you sent a part different from what was ordered is not acceptable conduct of a business.  This item should be refunded as you sent a part different than what was ordered on your website.  I do not find it in your return policy that you can send parts out different than what is purchased on the website and you will not the mistake afterwards.

  Business response

  02/08/2023

   Dear customer, as stated on your RMA description, "I ordered the wrong part. It was only part of the alternator and I thought it was the entire thing". You called on 9/23/22 stating the same thing, that you ordered incorrectly. Unfortunately we did try to get you an exception but it was denied as per our policy, we do not allow electrical returns. This RMA will stay denied. Thank you. 
   

• Initial Complaint

  02/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased an auto part from seller on 1/19/23 for $174.89. Received incorrect part a week later. Contacted seller to request return and refund and was notified that i would be responsible for a 20% restocking fee and return shipping. They claimed the part I ordered was no longer available and has been replaced by the part they shipped. Their website contains misinformation and needs to be corrected. I will not be held responsible for payment on an item that I did not request.

  Business response

  02/06/2023

  Dear customer, your RMA was opened on 01/27/2023. We requested images from you the same day. We received the photos on 2/3/23, of the correct part ordered. Your RMA was approved on 2/3/23 for a regular return. Per our website, under the part description, part number J121SVA100 is the superseding part number and is a direct replacement to part number J121SVA000 , within Subaru's catalog. You received the correct replacement, this information was stated on the part page prior to purchasing. For all no longer need returns, there will be a  20% restocking fee will be applied to your refund. However, if you place a new order for the correct part, we can waive the fee. We have sent you a request for a discounted label on 2/3/23 if you would like to proceed with that. Thank you. 

• Initial Complaint

  02/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  i purchase a product from them on line and they sent me the wrong item and do not want to refund my money or have me return the product. Before ordering it i called them and asked their support specialist and they responded twice in email saying it was the left side and was the item i was asking for. the part arrived wrong and the instruction was for the right part. even after filing report to return the product, was told they will not and is my fault. I called the manager and he treated me like an ignorant immigrant or chilled. they lie to you just to sell you something and then will not refund your money and blame you when it is clear on their web site besides their emails. this is wrong and they should not be ripping people off like this especially if they tell you this part is what you want and is a totally different item.

  Business response

  02/03/2023

  Dear customer, your RMA was opened on 1/27/23. In regards to receiving the wrong part. We requested images from you the same day. Images were received of the correct part ordered on 1/30/23. Unfortunately you were denied, as we do not accept returns for seatbelts. We contacted you the same day letting you know that, part number XL1Z-7860045-DDD is the superseding part number and is a direct replacement to part number XL1Z-7860045-CCC, within Ford's catalog. This information can be found under the parts description. You received the correct replacement part as ordered. Unfortunately this RMA is denied. Please see our return policy attached. Thank you. **************************************************************

• Initial Complaint

  01/26/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was looking for roof console that contains the eyeglass compartment. On their website the part number used matched the correct part. Unfortunately the wrong part was sent that did not match the picture on the website. Because the part contains a light they deem it an electrical part with a no return policy. If the part shipped matched the website as shown with this part number I would understand but that is not case. Order number ********

  Business response

  01/30/2023

  Dear customer, when shopping for OEM parts there are some things to remember: The diagrams provided in this catalog are for reference only, and may differ from the actual product in size, shape, orientation, and color. These OEM product pages are for reference only and do not list availability. An RMA was opened on 1/17/23 and photos were requested from you on the same day. Images were received the next day showing that you received the correct part per your invoice. Unfortunately you were denied on 1/23/23 as we do not accept electrical returns, per our return policy. On the same day, we informed you that we will try to get an exception on your electrical return. We are in the process of trying to get this approved for you, we will update you via email as soon as possible. Thank you.   

  Customer response

  01/31/2023

  
  Better Business Bureau:
  
  

   Thank you for your help. The company will now allow me to return the part.
  
  
  Regards,
  
  ****** *******
  
   

  
  

• Initial Complaint

  01/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I initially ordered a part for my vehicle on 9/21/2022. The part was installed in my vehicle and after a couple of months I had to take the vehicle back in because the check engine light had come on. Turned out the part was defective. My mechanic provided the diagnostic issue, removed the part, I shipped it back and waited for a replacement. The 2nd part arrives and was installed. Within minutes, the damage from the replacement part had caused hundreds of dollars in damage because it was not regulating properly. The RMA Manager, *** (who claims he doesn't have a supervisor) continued to tell me I was not eligible for a refund and my only option was to get yet another replacement part. Why on Earth would anyone gamble on a 3rd defective part? My mechanic, *** and myself got on a conference call, and again, I was told my only option was for a replacement part. It has been over a month now and I still have not received my RMA label so I can return this defective part. My mechanic found the part through another vendor and it works perfectly. Cus***er service is one of the worst I've ever dealt with. The return policy should have a stipulation that when their crappy parts cause hundreds of dollars of damage, a refund should be mandatory. I'm going to find out who ***'s supervisor is. I am trying to find out how to escalate this. When I get the 3rd replacement part, it will never see the inside of my vehicle but I'm not going to let this company cause me this much stress, hundreds of dollars in damage and not at least have to send another part. Horrible, horrible cus***er service. I'll leave reviews wherever I can find a place to leave them. Thanks, ****** *******

  Business response

  01/25/2023

  Dear cus***er, your RMA was opened on 11/28/22, on the same day we provided you with our warranty option, which is to provide a written diagnostic report proving that your part is defective. The diagnostic report was received on 12/7/22, in which we provided you all the information needed to return your part for a replacement. The replacement was processed on 12/9/22. A second RMA was opened on 12/13/22 claiming that the new part received was defective as well. We provided you with the same warranty option on 12/13/22 and again on 12/23/22, in which we have yet to receive a diagnostic report for the new defective item. A replacement has not been sent due to this reason. You spoke to one of our representatives on 12/13/22, in which they told you we are not reliable for any other parts on your vehicle, only what was purchased from us, part 1L2Z-12B579-ARM. We can only warranty the item purchased if deemed defective. You stated that you will not be returning the part, so your RMA processes has not proceeded. As stated on our warranty policy located on our website, All warranty claim parts and accessories will be inspected for eligibility upon receipt. No Cash Reimbursements will be made under any circumstances .Replacements will be sent once the inspection is completed and the warranty is approved. Please see our warranty policy attached. ********************************************************* 

• Initial Complaint

  01/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sales Order No.: CF224552 Order Date: 01/09/2023 I ordered 1c34-9f836-ba because it appeared you had it in stock (complete with price). I did not order the EC3Z-9F836-A. You sent the EC3Z-9F836-A* as a replacement in lieu of the 1c34-9f836-ba. Two issues: I paid the higher price for 1c34-9f836-ba, but you sent the cheaper EC3Z-9F836-A EC3Z-9F836-A* requires a seperate bracket to install. Here's the fix, You need to send me the 1c34-9f836-ba that I ordered and you advertise as having (complete with price) or you need to reimburse me the $$ difference between the 1c34-9f836-ba (which you advertise as having, complete with price) and the EC3Z-9F836-A. I know it is about $10 or so, but it's the point. *I do know that the EC3Z-9F836-A is FORDs replacement for the original 1c34-9f836-ba. I have send numerous Emails to your parts department - to no response..

  Business response

  01/23/2023

  Dear customer, we apologize for any inconvenience. Your order was created on 1/9/23. We do not have any records that show you have been contacting us. We will open up an RMA for you, so we can assist you further on your order. You will receive assistance via email shortly. Thank you. 

  Business response

  02/07/2023

  Dear customer, we have sent you an email on 1/23/23 requesting images of the part received so we can better assist you. We did not receive a response so we resent the message on 1/30/23 and we have yet to hear from you. Unfortunately we are unable to move forward unless the photos are provided.  
  
  

  Customer response

  02/10/2023

   This is truly sad that you are obviously not reading any of my responses.  Please read the last one I submitted through BBB.

   

  I will not send this again to your canned response.  READ below.  There are no pictures to be sent as I am not RMAing the part.  READ BELOW.!  You overcharged me for the part you sent as is evident on your invoice that I have attached ad nauseam.
  

  /QUOTE/
  
  Resolution now would be reimbursing me the difference in price for what I ordered and paid for and what you sent ($9.56 + tax).  Simple."
  The attachment shows what I ordered, and what YOU sent.  They charged me $210.30 for 1C3Z-9F836-BA and sent me the "Replaced By EC3Z-9F836-A " part which lists for $200.74 on thieir site.  The difference is $9.56.  They owe me this and the associated Washington Tax I paid.
  Note:  I went to their site, and they have recently changed the pricing on the 1C3Z-9F836-BA to match the replacement EC3Z-9F836-A - so I assume they did understand their error.
  
  /Quote/
  

   

  **** ********
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩