Business ProfileforChuze Fitness

Before purchasing my membership to Chuze Fitness at Tucson Mall, I called and asked it they could provide secure parking for my bicycle, as bike theft is a major problem in Tucson even when using high quality Kryptonite U-Locks. The staff told me they did not have room in their facility to place my bike in a locked storage closet, although that location is 1000 feet larger than the location at Grant & Craycroft. At the end of July I moved across town and transferred my gym membership to the location at Grant & Craycroft. I spoke with the general manager about the possibility of having my new electric scooter stored securely inside the gym, as it is much smaller than a bicycle, and he agreed for this gym to provide me with that service. On August 19, the first time I commuted by electric scooter to the gym and had it stored inside a locked storage closet with ample space, someone tampered with the on/off switch to drain the battery and I had to walk most of the way home. I contacted Member Services to cancel my membership. Their response lacked any apology and elected to charge me the $50 cancellation fee that is discretional according to our contract. The nature of this dispute is that I had no problem maintaining my commitment for one year of membership, but I was denied using what the business committed to provide me when an employee tampered with my source of transportation. On March 30, 2022, I purchased a basic membership to Chuze Fitness. The total amount of money I have paid to this business since 3/30/22 is $92.29 (includes the annual fee). After using my gym membership through June, on June 28 a staff member finally alerted me that my account was past due because the billing information for ACH withdrawal was incorrect. The next time I visited the gym to workout, July 9, I paid the past due balance with my debit card and resubmitted my bank info, and my monthly fee was paid through August 30.