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Find a Location

Infiniti of Tucson has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Infiniti of Tucson

      625 W Auto Mall Dr Tucson, AZ 85705-6010

      BBB Accredited Business
    • Infiniti of Tucson

      PO Box 78180 Tucson, AZ 85703-8180

      BBB Accredited Business
    • Infiniti of Tucson

      625 W Auto Mall Drive Tucson, AZ 85705

      BBB Accredited Business

    Business ProfileforInfiniti of Tucson

    New Car Dealers
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    This company's principal also owns and operates Watson Chevrolet, Inc. A separate BBB Reliability Report is available for Watson Chevrolet, Inc.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/30/2001

    Years in Business: 33

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Infiniti of Tucson has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Infiniti of Tucson

        625 W Auto Mall Dr Tucson, AZ 85705-6010

        BBB Accredited Business
      • Infiniti of Tucson

        PO Box 78180 Tucson, AZ 85703-8180

        BBB Accredited Business
      • Infiniti of Tucson

        625 W Auto Mall Drive Tucson, AZ 85705

        BBB Accredited Business
      Location of This Business
      625 W Auto Mall Dr, Tucson, AZ 85705-6010
      BBB File Opened:
      11/14/1999
      Years in Business:
      33
      Business Started:
      4/10/1991
      Business Incorporated:
      4/10/1991
      Accredited Since:
      1/30/2001
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 0009637 for this business, issued by Arizona Department of Financial Institutions

      These agencies may include:

      Arizona Department of Financial Institutions

      2910 N 44th St STE 310

      Phoenix AZ 85018

      (800) 544-0708

      https://www.azdfi.gov

      BBB records show a license number of L00001966 for this business, issued by Arizona Department of Transportation

      These agencies may include:

      Arizona Department of Transportation

      PO Box 2100 Mail Drop 552-M

      Phoenix AZ 85001

      (520) 629-9808

      https://www.azdot.gov

      Type of Entity:
      Corporation
      Alternate Business Name
      • Watson Automotive, Inc.
      Business Management
      • Mr. Karl Watson, President
      • Mr. Joe Watson, General Manager
      Contact Information

      Principal

      • Mr. Joe Watson, General Manager

      Customer Contact

      • Mr. Joe Watson, General Manager
      Additional Contact Information

      Fax Numbers

      • (520) 888-6982
        Primary Fax

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/14/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I ordered a part from Arizona Infiniti Parts which is some how connected to Infiniti of Tucson as there is where the part came from. On the website it asked me to enter in the VIN number of my vehicle so that the website could verify proper fit. I entered in my VIN and it said that *********** is the correct part for my vehicle. I ordered the part that Arizona Infiniti Parts said would fit my vehicle. I ordered on August 31st, quote number 3408. On September 9th the part was delivered upon opening the part it does not fit anywhere on my vehicle (infiniti QX60) i reached out to the business and they started off friendly however are not solving my issue. Brianna has been emailing me and reached out by phone. originally she stated that the part did in fact fit my car then quickly changed to it did not fit my car. She said that they can refund me my purchase price less 15% restocking fee but could do noting about the $18.19 in shipping. I explained several times that they shipped me the wrong part but she kept saying that is the part number I purchased and she isn't sure what happened on my end but they shipped the part number I requested. I requested a reflector for a QX60 and that is not what that part is. I would just like my money back, It was Arizona Infiniti parts website that gave me the part number to order. She sent me a screen shot of my order which has my VIN number listed but has the wrong vehicle make listed. I can not understand how my VIN number being associated with a different vehicle on their website would be my problem. If their VIN number is inaccurate they should not be saying that is what you should use to verify fit.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Karyl C

      1 star

      08/02/2023

      I will never go back to service my car here again! I received a letter from Consumer Affairs regarding a extended warranty on my CVT transmission. The warranty states 9 yrs/ 94.000 what ever comes first. I brought the letter with me when I took my car in for a oil change 8/1/2. I requested that they do a diagnostic because my car has over ****** miles on it. They came back to me saying that I needed to replace my CVT Control Valve. I was told that they would not honor the letter because their computer shows that my warranty expired on June 2023. I never have had an experience like this before, *********** manager didn't even bother to come to speak with me regarding this letter. I was basically told I am sorry but there is noting they can do! They did make a copy of the letter, but refused to even try to help resolve this issue. I am filing a complaint with **** I will continue my fight with Infinity Consumer Affairs. I am shocked at how low the level of Customer satisfaction means to **********************! I left a voice message for the manger of service but have yet to hear back from him!

      Local BBB

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