Business ProfileforJim Click Kia

Took 2 calls and voicemails before I could get a return call just to schedule an appointment. The soonest appointment was over 3 weeks away. Day of appointment when I arrived, I was told they couldn't look at it that day because they didn't have the time. Since I told them all the issues the day I scheduled the appointment, I assumed they would have the staffing to complete the work. The confirmation email even states all the issues including the codes for the recalls needed.So why did parts for the recall repairs have to be ordered? I understand the other issues had to be fully diagnosed first. *** when it comes to recalls they knew my exact vehicle, what it needed, and when it would be there. Especially since my appointment was 3 weeks from when I scheduled.Day after I drop it off I have a voicemail that says my car is ready but there are parts ordered. Okay...is it ready or does it need parts? I called literally 10 times, 8 there was no answer, one transferred me to a voicemail, and the final was to the parts counter which was how I discovered the parts for the recall were on order. Those 10 calls were on a Friday, I also left 2 voicemails, which it was clear I was not happy. No one returned my call. Saturday, no calls. Sunday, they were closed. By Monday afternoon, still no return call. I had to call again to get an update. Monday is now over and there still hasn't been a call from my service advisor or anyone else.The service department is an absolute joke. They are so terrible I am selling my brand new vehicle just so I never have to step foot into a Jim Click or Kia ********** ever again. I had multiple issues with a brand new vehicle that currently has less than 7000 miles. *** the service department really put the nail in the coffin.