ComplaintsforJim Click Kia

• Initial Complaint

  07/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went shopping at Jim click to purchase a new car on June 28, 2024. I found the perfect one however it wasn’t available until August. I was asked by Greg Allbright, a salesman, to pay a non refundable $1000 to wait for a car to be delivered in August! He said under no circumstance will the $1000 be refunded, even if the car never arrived! Also during the test drive, he ordered me to not go over 45mph and only allowed me to drive around the block! I quickly started gathering my things to walk out and Greg actually started arguing with me about the fairness of paying a non refundable deposit. The next day I texted him my thoughts and he quickly apologized for his behavior stating he felt “weird” about it. I then asked to speak to a manager but nobody called me back. I called multiple times leaving vm’s and even explained my experience to another salesman, Oscar, but still nobody has returned my call. It’s important this is reported so the public knows about the ongoing scams. The extended warranty I purchased with my last car was also a huge scam and to this day, not one thing has been covered in the 8 years I’ve owed the car. The bumper to bumper warranty by Kia included free oil changes however I was charged an average of $100 each time until finally another mechanic pointed it out. I feel the unprofessional, shady, & scandalous behavior and made up rules needs to stop or at least warn other people who know nothing about cars that Jim Click Kia is full of scams and collecting non refundable large deposits is illegal!

  Business response

  07/10/2024

  Jim Click Kia does not take non-refundable deposits.  We have addressed this with all dealership personnel to ensure they are aware of Company policy.  In the past and in special circumstances, non-refundable deposits could have been applicable but that is not common practice in our Company nor is it a current policy.  Our customer did not put down any deposit so there is nothing to refund to her.  Our centralized business office handles all deposit refunds - this is not handled by the dealership personnel.  We always want customers to test drive the vehicles before deciding to purchase.  Our salesperson made a comment to our customer regarding the speed she was traveling during the test drive out of concern for general safety.  There are no ongoing scams as claimed by our customer.  Our customer has never called in a claim on her extended warranty - therefore, there is no truth to her statement that "not one thing has been covered".  If she feels the extended warranty that she elected to purchase has no value she can review the contract documents and follow the process to submit a cancellation request.  The manufacturer warranty from Kia does not cover free oil changes.  Our customer has Maintenance For Life which allows for a free oil change at our Company (completely unrelated from the manufacturer or manufacturer warranty) at intervals of 7500 miles or 6 months.  Our customer has come in for three oil changes since purchasing the vehicle:  5/24/22 8/11/23 1/30/24.  The first two oil changes were free as they were within the program intervals.  The 1/30/24 oil change was not free as it was too soon for the oil change.  Our customer was charged $26.88 for that oil change.  We have no knowledge of any oil changes in which our customer was "charged an average of $100".  There are no scams or non-refundable deposits happening at Jim Click Kia.

  Customer response

  07/10/2024

  There is nothing true about their remarks re: my complaints. I am more concerned now than before since they are lying & arguing true factual statements. I never said I was stupid enough to pay your $1000 non refundable scam that Greg tried to pull on me. The actual request from Greg trying to collect it was insulting enough! Look at Greg’s apology text to me the next day! I have never gone anywhere else but Jim Click for every single oil change I’ve had since buying the car in 2018. I absolutely have come in to ask in person & on the phone about my extended warranty multiple times & every time they had recalls on  the car! In fact, ask your employee, Oscar, who just 2 weeks ago walked me back to your parts dept for something covered but again I was told it wasn’t covered and given a $60 bill to buy the part! Get your facts straight before calling me a liar. I hope BBB WARNS the public about your offensive/ insulting behavior to customers for the last 25 years! 

  Business response

  07/11/2024

  We value our customer.  We did our best to address the complaints listed as we understood them (as written by our customer in the original complaint).  We did address our salesperson and the incorrect information relayed - we do not take non-refundable deposits and we reviewed this policy in detail with all of our salespersons upon receipt of this complaint..  We apologize for the misinformation to our customer .  And we took steps to prevent this from happening again.  We read the complaint that the extended warranty did not cover anything and we could only verify by claims history - to see what claims were called in and denied for no coverage.  Questions asked of dealership personnel are not trackable and we were not aware the complaint was referencing questions asked of our personnel.  The extended warranty contract discloses coverage and there is also a number that can be called to verify coverage.  We are not participating in any scam.  We value our customer and their input and we take it very seriously.  

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  KIA HAD A RECALL FOR OUR ENGINE TO BE REPLACE THEY CALL IT A LIMITED WARRANTY EXTENSION AND WE DROPPED OUR CAR AT JIMCLICK TUCSON MALL ON 1/29/24 THEY HAD IT OVER 100 DAYS THEY HAD ME WITH NO VEHICLE NO LOANER NO RENTAL AND WE WENT TO PICK UP 05/03/24 THEY TOLD US TO TAKE IT FOR A ROAD TEST THEY SAID EVERYTHING WAS WORKING PROPERLY BUT WHEN WE TURN ON THE AC/HEATER THE AIR BLOWING HALF OF IT IS COLD AND HALF IS HOT SO THE AIR/HEATER NOT WORKING PROPERLY WHEN WE GOT BACK I TOLD THEM THAT AC/HEATER NOT WORKING BLOWING 1/2 COLD 1/2 HOT AND THEY SAID THEY WERE GOING TO CHECK IT NEXT DAY THEY CALL ME AND SAY THAT IT AN ESTIMATE OF $2569.05 THAT IT HAS NOTHING TO DO WITH THE ENGINE REPLACEMENT SO I TOLD THEM MY CAR WHEN I BROUGHT IN WAS WORKING PROPERLY MY AC/HEATER NEVER HAD A PROBLEM BEFORE SO I REACH OUT TO KIA ALSO FOR HELP AND THEY SAID JIM CLICK SAID THEY ARE NOT RESPONSIBLE FOR THIS. EVEN KIA COULD NOT DO ANYTHING FOR US ALL I WANTED IS MY CAR TO WORK PROPERLY THEY HAD IT IN THEIR POSSESION FOR OVER 100 DAYS I DONT KNOW WHAT THEY DID IN ALL THAT TIME. PLEASE IF YOU CAN HELP US WITH THIS MATTER I WILL GREATLY APPRECIATED.

  Business response

  05/30/2024

  The customer's vehicle was brought in for an engine concern which was covered under an extension of warranty by the manufacturer.  The vehicle was down for repair due to parts availability from the manufacturer.  The dealership did not have any loaners available, but the customer was informed by the manufacturer and dealership that they could rent a vehicle and submit for reimbursement through the manufacturer.  The concern that the customer has opened with this complaint is due to a component located behind the dashboard and is unrelated to any work performed by the dealership due to the engine replacement authorized by the extension of warranty coverage provided by the manufacturer.  The customer contacted the manufacturer and was informed that this concern was unrelated to the engine concern and the manufacturer declined any assistance on this concern.  The dealership informed the customer that this failure is unrelated to any work performed and provided pictures of the failure and an estimate of repair.

  Business response

  06/03/2024

  The work performed was isolated to the engine assembly located under the hood.  The part that is causing the concern with the customer's HVAC system is located inside the vehicle behind the dashboard assembly.  Kia Motor Company and the dealership have provided pictures and a parts diagram to the customer to explain the location.  This is un-related to the extension of warranty coverage and has been denied by the manufacturer and the dealership.

  Customer response

  06/04/2024

  please i do not agree with this response because when i dropped of my car back in January 2024 everything on my vehicle AC/HEATER was working properly all i am asking for is to leave my vehicle the same way i dropped it off they had it for over 100 days i do not know what they did or like i said if something was move by accident so please please if you can help me with this i been a recurring customer with JIM CLICK KIA so if they can just leave my car the same way i will appreciate it.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  It saddens us to report this because we love Jim Click Kia! We have maintenance for life, as well as an extended warranty, for our 2016 Kia Optima. Sadly, we have encountered many inconsistencies with the service department. 1) After oil changes in the past, we notice dirty oil on the dipstick. We were told by management (John) that kia oil just looks that way. Also, we notice specifically windshield wiper fluid is always low, even though maintenance for life states that fluids will be checked and filled if needed, AND rotation of tires has NEVER been done. 2) When we had a thermostat issue 12/20/23 that needed to be replaced, scheduling an appointment was a challenge, and when we made our late afternoon appointment, we were told by representative (Javier) that they could not get to it that day and would have to leave the vehicle overnight. After picking up the vehicle and getting home, we notice missing screws by the windshield wiper dash. 3) Now our oil light has come on and off, and after checking the dipstick, there was barely any oil! The last oil change was 6/1/23, and there is no evidence of a leak or burning. We can't help but wonder if it was not filled in June when we had the oil change. Jim Click has a fine reputation in our hometown, and with us. We are wondering if Mr Click is aware of the poor quality of service of Jim Click Kia Tucson Automall. We are asking for our car to be serviced properly now, as well as in future service appointments. Our next oil change is not scheduled for another 3,000 miles, unless Jim Click Kia would like to accommodate us sooner. Thank you.

  Business response

  04/24/2024

  The service manager has contacted the customer and arranged to have the vehicle inspected by a senior technician and has scheduled a follow-up appointment to start an oil consumption test.  

  Customer response

  04/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ***** *******
  
   
  

• Initial Complaint

  11/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2024 *** ******** with a refundable warranty in July 2023. From July-October the vehicle had multiple issues and the service department fixed none of them in a timely manner leading to me deciding to trade in the carnival and purchase a vehicle from a different dealership. I have now been attempting to contact Jim Click for weeks to receive my refund for the unused warranty and they refuse to respond.

  Business response

  11/06/2023

  The dealership has been in communication with the customer and has provided a cancellation form for their extended warranty.  Once the form is returned with the customer signature, we will expedite the refund.

• Initial Complaint

  08/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In April 2022 I bought a Kia Niro car, months after buying it I began to report that I had problems with the sound screen, it turns off, stops working, problems with the horn, the sound goes out. I made the first appointment in which I reported all the problems. When I arrived at my appointment after driving 25 minutes to the agency, they told me that they could not receive the car because there was not enough time to check it, and the person in charge of the workshop area also told me that they already had reports equal to the one for my car. I was very upset because they had the report I made to them, they could have called me and told me that. They shouldn't have waited for me to arrive, then I spoke to KIA and filed a complaint. They told me to take my car to another branch, I did, I took my car in March of this year I showed them videos that I took of the problems that my car presents (evidence) they kept my car for a whole day, then I They say that they did not find anything but what we could do is wait for a service car that they have at the agency to lend me and so they check my car more thoroughly, until today, August 11, at the agency they do not give me a solution to my problem . I sent them an email in July and they told me we would schedule an appointment if a car was received but I send them messages to ask them and they no longer answer me, I don't think that in five months they have not received any car to lend me and solve my problem.

  Business response

  08/17/2023

  Our service department looked at this concern on May 24, 2022 and could not duplicate a problem.  Our service manager has contacted the customer and will arrange a convenient time for the customer to bring the car in to identify the concern and repair.

  Business response

  08/17/2023

  Our service department looked at this concern on May 24, 2022 and could not duplicate a problem.  Our service manager has contacted the customer and will arrange a convenient time for the customer to bring the car in to identify the concern and repair.

  Customer response

  08/17/2023

  I do not totally agree. They did call me, they told me that since my car is moving they give preference to cars that have engine problems (this is an example) to provide them with a car. The man made me understand that my problem is not that serious. At the end of the call, I honestly felt him annoyed and he told me to take the car. Before that, he had told me that I would take the car and they would have it inspected for a few days, but if they did not find anything wrong with my car, I would pay for the rental of the car that they would give me! I will not pay a dollar for a rental car. I'm showing them videos of the problems my car has because these problems don't happen all day, that's why in April 7th not on May like they say.  when they checked my car in one morning they didn't see any problem.
  However, after I left the agency I began to have problems with the car. Thanks to Kia who contacted me and yes. I will take the car but I will not be satisfied until they fix the problem I have with the car because as I told the employee. I am also a customer and I am paying for a car and for a service!
  Currently my car is presenting me with a new problem!

  Customer response

  08/17/2023

  I do not totally agree. They did call me, they told me that since my car is moving they give preference to cars that have engine problems (this is an example) to provide them with a car. The man made me understand that my problem is not that serious. At the end of the call, I honestly felt him annoyed and he told me to take the car. Before that, he had told me that I would take the car and they would have it inspected for a few days, but if they did not find anything wrong with my car, I would pay for the rental of the car that they would give me! I will not pay a dollar for a rental car. I'm showing them videos of the problems my car has because these problems don't happen all day, that's why in April 7th not on May like they say.  when they checked my car in one morning they didn't see any problem.
  However, after I left the agency I began to have problems with the car. Thanks to Kia who contacted me and yes. I will take the car but I will not be satisfied until they fix the problem I have with the car because as I told the employee. I am also a customer and I am paying for a car and for a service!
  Currently my car is presenting me with a new problem!

  Business response

  08/23/2023

  First, the customer comments are from two different dealerships which she has been visiting.  Our service manager met with the customer yesterday afternoon.  The car did not have any issues at that time.  The customer showed a video of two concerns, one which occurred approximately a week ago and another which happened about 3 weeks ago.  Since this is such an intermittent concern, the service manager and customer agreed that we would send a copy of the video to the manufacturer tech assistance center and see what repair recommendation that they may have, if any.  Once we have direction from the manufacturer, the dealership will contact the customer and schedule an appointment and provide a loaner while her vehicle is being serviced.

  Business response

  08/23/2023

  First, the customer comments are from two different dealerships which she has been visiting.  Our service manager met with the customer yesterday afternoon.  The car did not have any issues at that time.  The customer showed a video of two concerns, one which occurred approximately a week ago and another which happened about 3 weeks ago.  Since this is such an intermittent concern, the service manager and customer agreed that we would send a copy of the video to the manufacturer tech assistance center and see what repair recommendation that they may have, if any.  Once we have direction from the manufacturer, the dealership will contact the customer and schedule an appointment and provide a loaner while her vehicle is being serviced.

• Initial Complaint

  07/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We took our KIA Sorento to Jim Click KIA for recall notices and to check out why the rear tires were wearing unevenly. Please refer to the attached letter for more detailed information.

• Initial Complaint

  06/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Jim Click Hyundai (***) sold me a new 2023 Santa Cruz. The PDI or pre-delivery inspection was never completed. The drivers door wouldn’t close properly. Active recall, that could catch fire was never completed. The car broke down after 600 miles. It has been 15 days and it’s still in a shop in Florida. Corporate is now involved. The worst thing they did was fail to payoff my trade vehicle. They had me sign a special power of attorney for such matters, yet still failed to payoff the old loan. My credit has now been impacted and they still haven’t paid it off. The loan has been funded and now I have additional monies owed. Plus a payment for a vehicle I don’t possess. Worst experience I’ve ever had. Borderline criminal.

  Business response

  06/29/2023

  We have contacted the customer and provided and answered their concerns providing proof of completion of the pre-delivery inspection and completion of the recall prior to sale.  We've also provided them documentation of the pay off of their loan and followed up with them to verify that they have received that confirmation from their lending institution.  We'll continue to provide any resources to assist them as they've relocated out of state and are having some factory warranty repairs completed at a local dealer in their new location.

  Customer response

  07/11/2023

  The Dealership did contact me. They stated, the PDI was completed because the form was signed off. This proves nothing. The Pre-Delivery Inspection was not completed. The car had sticker residue all over. This would have been removed as part of the PDI. The Drivers door would not close without hitting the frame and trim. This would have been caught per the PDI. The recall was completed according to the dealership. However, I have not seen the proof. 
  

  The payoff has not been paid and is; according to Chase Bank 38 days late. Chase Bank is contacting me for the payment and my payment on the new car is now due! 
  

  The new Hyundai is still in the shop. I haven’t heard anything from anyone at either Dealership. This has gone from bad to worse.

  At this point, I believe we are being lied too.

  Business response

  07/13/2023

  The dealership has provided a copy of the payoff receipt, a copy of the letter from his lender which shows that the loan was paid off and that they sent the title and lien release to the dealership and documentation from Hyundai showing that the pre-delivery inspection and recall was completed.  The General Manager has been in contact with the customer as recently as earlier this week to assist as possible, with the recognition that the vehicle is being repaired under factory warranty at a dealer located in another state. 

  Customer response

  07/21/2023

  Jim Click Dealership has been very good in their help with this problem. They have assisted me, with the issues at hand. They have done what they can do, at this point. However, the PDI or pre-delivery inspection was not completed as directed by Hyundai motor corporation. This is not Jim Click’s mistake as my vehicle was dealer-traded from a dealership in Phoenix AZ. The drivers side door still has not been fixed. The sticker debris has not been cleaned off the vehicle. I will address this with the dealership, who currently has the vehicle. However, it’s not their problem either. So without someone, accepting responsibility. I’m left to fix it on my own, at my expense? Again, Jim Click Hyundai has satisfied my complaints. Thank you, BBB and Jim Click Hyundai.

• Initial Complaint

  11/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Saturday 11/19/22 i called the service department at Kia because my 2020 Telluride was not starting . I spoke with **** and asked if i could have the car towed for them to run a diagnostic and do the necessary repairs. **** stated yes but they would need the car a couple days , to work on in between appointments. I said i understood. Monday morning 11/21/22 my car was towed and dropped off to kia just before 10am. I recieved a call from Kia early that afternoon asking why my car was there. I explained what was going , and was told it was likely the battery but they would let me know .. Since Monday i have left 5 messages (on 11/22 , 11/25, 11/26 & two on 11/28) with 0 return calls & unable to speak to a single person in the service department. I have never in my life recieved such horrible service from Kia or any other place. This is beyond a simple staff shortage or backorder. Over 1 week with zero communication is outright disrespectful. So now i am left with no vehicle and no information on what is going on with my vehicle.

  Business response

  12/01/2022

  We received the vehicle and completed the work within the same day after receiving authorization for repairs from the customer.  The customer was notified via text when the vehicle was completed.  However; there was miscommunication on the vehicle retrieval.  We apologized and offered a goodwill adjustment which the customer accepted.

  Customer response

  12/05/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18475337, and find that this resolution would be satisfactory to me. 

  Jim Click has reached out and rectified the situation. Can the case be closed and any follow up forms be sent to me
  
  

  Regards,
  
  ****** ********
  
   

  
  

• Initial Complaint

  08/07/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  February 2022 we purchased a new 2022 Kia Sportage from Jim Click Kia on Wetmore in Tucson, AZ. Our sales person ****** told us the gas door was ripped off during shipping that they would order us a new one not to worry. So we drove off the lot. It’s been 8 months and still no gas door. We have called them and it was on back order. We called again and it was in the paint shop. We called again and no return call. We emailed them no response. We went there while getting the oil changed, and they would get back to us. Our second complaint at the same time we purchased a 2019 Kia Forte it only had one key. ****** said not a problem they would order us another key. Both inquiries were made at the same time. Phone calls, emails, no gas door and no second key. We are paying $1,000 a month for both vehicles yet not getting what was promised after 8 months. I think we have been patient long enough. Thank you.

  Business response

  08/12/2022

  Our apologies to the customer for the length of time and communication issues, the customer was contacted and an appointment was scheduled for both items to be completed.

• Initial Complaint

  03/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased a 2022 Kia Soul, we looked at the vehicle on line and on the lot with the sales associate, the sales price was $19,***, however when we went to sign the contract the sales price was $24,***!!! We both thought this was strange and were told it was for the "Maintenance for Life" and we had to pay this fee! As we pushed back on this, things got more stressful and kept getting told, "you know there is a auto shortage"! We felt we had no choice but to proceed due to the pressure and I had recently been in a very bad auto accident and needed a vehicle and felt pressured and intimidated into not asking any questions, but to just sign! We were listening to the news and learned this was a "bait and switch" and was happening a lot due to the current times in Auto sales. I have reached out and asked out contract to be reviewed, the GM wants to explain the contract to me! I do not need an explanation on the contract, I want to know why the upcharge, for it was due to the maintenance for life, it should be on the contract as such, not an increase in sales price. We are requesting the $4,000 upcharge be returned to us. Thank you, M. Johns

  Business response

  03/21/2022

  Jim Click Kia has tried to reach out to the customers multiple times in different ways, via Email, Text and Phone calls with no return phone call back. The customer is requesting a refund back for the market adjustment of $2000 and our Dealer adds Totaling $1693.   There are many forms that the customer had to sign BEFORE signing the Final Contract and taking delivery of the new KIA SOUL.  As a dealership we are very transparent with the market adjustment. The reason for the market adjustment is due to Supply and Demand. Average we only have 5-10 cars on our lot and compared to 2 years ago when we had 200 new vehicles. Due to this, as like many dealerships we put Addendums on all of our New Cars with the Market adjustments and the Dealerships Adds.. We do this so there is no misunderstandings.

  As always there are many opportunities for any client to bring up any concern with pricing to the sales consultant, the finance manager, the sales manager, and the General manager BEFORE they purchase and sign the contract and take delivery of the vehicle.  This complaint comes from 6 months AFTER the purchase and this is the first time Jim Click Kia has heard this complaint. As always we are here and would like the opportunity to talk to the customer to go over their concerns.   

  We are happy to provide documents with all of the customers signatures where they initialed and signed next to the Price out the door and the Selling price..  

  Thank you

  Customer response

  04/06/2022

  April 6, 2022
  
  
  BBB Response to complaint #16904769
  
  This is exactly why we asked for a response in writing and do not want to speak verbally.  We did ask many times while at the dealership why the price advertised went up $4000!!!   The entire time we never got a straight answer and as you have stated in your letter of response – the inventory is low and we as a consumer needed a vehicle, so we felt we had no choice but to move forward.
  
  The dealerships are taking advantage of the consumers and shame on the banks for allowing this to occur and approve the pricing being submitted.  Yes, it has been 4-6 months since purchase and the reason we decided to reach out is the news had a story confirming this action was taking place by dealerships nationwide.  This confirmed what we already had experienced. 
  
  Again, we are requesting to be reimbursed the $4,000 price difference.  This markup occurred from the parking lot into the front door with no valid reason. 
  
  Thank you,
  ***** *** ***** *****
  

  Business response

  04/13/2022

  Like so many industries over the past 2 years, the auto industry has faced severe product shortages, which as adversely impacted both new vehicle inventory and parts inventory.  The limited availability of new vehicle inventory has a direct impact on pricing.  In regards to pricing of their most recent transaction, recognize that MSRP stand for Manufacturer Suggested Retail Price – not an actual market area selling price.  Several factors can impact the pricing of vehicles – especially low vehicle inventory.
  
  The increase in vehicle price that the customer is questioning and stating to be $4,000 are $1,693 dealer added items (in the disclaimer on our website and on the vehicle dealer addendum window sticker at time of purchase and installed on the vehicle at the time of purchase) which include Maintenance for Life, Tuff Coat, Tint, Pinstripe and Nitro and the $2,500 market adjustment.
  
  All customers are able to conduct their new vehicle transaction anywhere they choose – at no time was the customer pressured to purchase from Jim Click Kia.  We strongly believe in having satisfied customers.  We recognize through this complaint that the customer is not satisfied with their vehicle purchase and we are willing to purchase the vehicle back at current payoff amount less product cancellations and less mileage (0.20 per mile) pending vehicle inspection shows no major damage.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩