Business ProfileforPrecision Toyota of Tucson

Vehicle Service Appointment - R/O Open Date: 09/15/23 - R/O # 6345298/2 - **** ****** **** * **** ***************** * Vehicle mileage In: 22,446 I have been trying to resolve a manufacture defect which is covered by the factory warranty. My vehicle needs a replacement dash component. My wife and I have been waiting months to get our vehicle repaired and have been told numerous different stories about the part we need replaced. The following are brief examples of phone conversations we have had with the Parts Department employees since the date of service: the part is coming from a 3rd party vendor and no eta. is available, the part has been ordered and will arrive on Tuesday of next week. The most recent conversation on 05/23/2024, the part has not been ordered. Again, as of today, 05/23/2024, no part has been ordered and no solution has been provided. My objective is only and has ever only been to get my wife's vehicle fixed. I didn't expect such incompetency and disregard to resolve my new vehicle factory warranty claim. It has been almost 9 months with no solution. Further action and/or compensation would not be unreasonable given the situation.