Complaints

This profile includes complaints for Quebedeaux Buick GMC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quebedeaux Buick GMC

  3566 E Speedway Blvd Tucson, AZ 85716-3940

  
• 

  Quebedeaux Buick GMC

  PO Box 42197 Tucson, AZ 85733-2197

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my son’s car in for repairs, they told us the transmission had went out and needed replaced. They kept the car approximately 6 weeks, when we went to pick the car up it was covered in dirt and dried mud from being stored outside the whole time, the gas was at below empty, the steering wheel was tilted to the left, the cruise control did not work, and the A/C system did not work. We contacted Cameron at the dealership, and he immediately denied any wrong doing, but agreed they could take a Quick Look at it. A week later after returning it to them they told us the condenser was bad, and needed replaced, than his new story was it was the compressor. Than the final story was it’s the computer and we are not fixing it. This car went into the shop with everything working and came out worse than it went in. Now they want more money and won’t fix what they broke?

  

  Business Response

  Date: 03/20/2025

  We have reached out to client and are inthe  process of resolving issues 

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 21, 2024 I purchased a Honda from Quebedeaux Car Dealership. They were great for that part. I have yet to receive a license plate for my car and have been given the runaround by everyone I have spoken with. I was not aware that a car dealership was allowed to sell me a car that they did not own. I was told that they did not have the title as it was an out of state title. I have to keep going back in to get temporary plates. I have spoken with the DMV and it has not even hit my account. I have been paying the bank for this car since October and Legally I seem to not own it. I have people dodge my calls not return my calls or give me different stories every time I reach out. My brother has also purchased a car from them recently and is going through the exact same thing. Jose is the only one that seems to be giving answers, but he doesn't know either, and his stories keep changing, I feel like they are lying to him too just to amuse us. I am at a loss at this point and not sure if I should just contact an attorney to see what legal rights I have, as I am paying for something that was sold to me that apparently they did not own, or have the rights to sell. I want a license plate/registration in my name as quickly as possible. This has gone on far too long.

  

  Business Response

  Date: 03/16/2025

  Thank you for bringing this matter to our attention. We understand your frustration and sincerely apologize for the inconvenience this situation has caused. We are happy to inform you that as of March 6th, the new registration has been issued. We appreciate your patience throughout this process and want to assure you that we take these concerns seriously. If you have any further questions or need additional assistance, please feel free to reach out to us directly.
  Thank you for allowing us the opportunity to resolve this for you.
  

  Sincerely,
  

  Cisco Gonzalez
  General Sales Manager
  Quebedeaux Buick GMC Mitsubishi
  520.795.5550

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my GMC brand new from this dealership and had it solely serviced at Quebedeaux for 14 years. Took my car in on 2/10/25 to address an issue that was fixed previously and noted in their system during my last visit as it resurfaced. After waiting 2 hours, I was told it was exactly what I mentioned to check when arriving (in their notes), the exhaust manifold. Got hit with a $189 “diagnostic” fee and told they had no parts on hand and left with the same issue and nothing done. Past year my car has been misdiagnosed and I’ve paid for parts that weren’t needed. I will never service my car there or purchase another vehicle from them again. 02/11- Brandon from the service department called the next day after I left a bad Google review and explained how there was a miscommunication and he would talk it over with service manager Adam and call me back regarding a refund. Never called back. Called 3 days later, 02/14 to inquire again. Asked for a copy of the diagnostic report since I was charged for this service and never provided anything. Was told there was never one filled out by their mechanics! Brandon said he would call back again, never did. Called a third time, one week later on 02/17 and was told that since I left a negative Google review and mentioned I would never come back due to this poor experience, that he and Adam would not refund me. Multiple requests were made with Brandon to have Adam call me and nothing. Somehow this is considered great customer service! Took my car to another mechanic who not only fixed my issue, but mentioned my oil dipstick was bone dry and added 3 quarts. How was this missed on my $189 diagnostic? Because it was never properly done! This is mechanics 101. This is what you can expect from Quebedeaux GMC. I hope ownership sees this and does the right thing with a refund for services not properly and fully performed!

  

  Business Response

  Date: 03/06/2025

  Quebedeaux has agreed to reimburse client $189.00 as requested.

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from them Toyota Camry 2016 se on December 17 2023 and when I brought it home I realized that my EMERGENCY Brake and later on realized that key remote is not working also the mirror they did fix the remote key but did not fix other thing like my Emergency brake and Mirror my mirror fixed by another place they still have not fix my emergency brake after that every time I was calling they were just saying that they have received the part in couple months after that after six months my service advisor quite I called again one of the service advisor told me to bring it in I did not get time to take at that time but I don’t know if he wanted to charge me or not just yesterday I went there and one of the guy at the service said oh it have been to long I don’t think the managers will approve it I don’t really like how they bothered me a lot keeping my car for 11 days after that every time I called the were saying that they have ordered the parts but still have not received I still don’t feel safe with there car because of my emergency brake not working

  

  Business Response

  Date: 01/13/2025

  Client has been contacted and appointment set for 01/13/25 to resolvce all issues.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from them 2 years ago, the car was sold “as is” but come to find out the car has been modified with aftermarket components including a “tune”,I was not aware of the modifications, I have talk to the sale manager and service manager with no help and only rude employees, the reasoning for this long of a wait is because I just found out about this and contacted the selling dealership with zero help

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Toyota Truck by trading in my 3 yr old GMC with 30500 miles. I needed a 4x4 truck. I PURCHASED an extended waranty from another source. When the 30 days past I took the Toyota purchased from Quebedeaux, to a reputable shop . Due to leaking from transmission, along with front end of vehicle not steering properly. It also has Electrical short from the batter to the on board computer. This truck is extremly poor Mechanicle condition. 1 month into ownership , and my Extended waranty probably wont fix all the issues this truck has. Also its been 30 + days and I have no plate for my truck Licence and temp is expired.

  

  Business Response

  Date: 12/16/2024

  Thank you for reaching out and sharing your concerns with us. I’m Cisco Gonzalez, the General Sales Manager here at Quebedeaux Buick GMC, and I want to sincerely apologize for the challenges you’ve experienced with your truck. At Quebedeaux, your satisfaction is our top priority, and we are committed to making this right.

  I completely understand how frustrating it must be to face these mechanical issues so soon after your purchase. To ensure your experience is a positive one, we’d like to offer you the opportunity to exchange your vehicle for another that better suits your needs. Our goal is to find a solution that leaves you completely satisfied.

  Our Sales Manager, Tommy Fudge, will be reaching out to you shortly to discuss the next steps and work together on a resolution. If there’s anything else you’d like to share or if you’d prefer to contact me directly, please don’t hesitate to call me at 520.795.5550 x 207
  
  We deeply value your trust and are committed to earning it back. Thank you for giving us the opportunity to address your concerns.
  
  Sincerely,
  Cisco Gonzalez
  General Sales Manager
  Quebedeaux Buick GMC

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was promised a ride home during service and recall and was told 20-30 minute wait for driver. After 1 hour of waiting I was told it would be another 40 minutes. This is completely unacceptable and poor service I had to take an uber home in order meet a delivery. Cost was $20 for an uber

  

  Business Response

  Date: 11/15/2024

  Quebedeaux has reached out and spoken to Mr. Morales, we agreed to reimburse him as requested.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I would like to report malfeaseance occuring at this location. On monday,Oct .28, I dropped my 1999 Buick park avenue off at Quebedeux service ,primarily to get two specific repairs done. 1)fix my driver side door handle(It did not work), and repair my left turn signal indicator( the light stayed on after turning thus draining the battery once the car has been shut off. Today is the EIGHTH day that Quebedeux has had my car and they have not resolved the issue with the turn signal! They even haven't given me an estimate.One service consultant, Carlos Minarez did tell me when I went there friday, November 1, that my BUick had they dash board removed and to call him Tuesday. No call.All I've given is no answers when I call IF they answer the phone! which they don"t often do.This is a reprehensible way to treat a veteran( each time that I was there ,I was wearing my ARMY baseball cap,so they Knew that I have served my country. No matter. It was a terrible way to treat a senior citizen ( my 72nd birthday is the 30th of this month!) I have gotten the run around, lied to ,and generally traeated with disrespect! What I am asking is if you , the Better Business Bureau can call Quebedeux service dept and ask to please put my car back together( it has been 8 days and counting!) and if they cant repair the turn signal, o.k. I will pay them for the repairs that they completed on the door handle,(this repair alone, I was told is 665.00) and I will take the car to some other repair shop to get the turn signal done in an expediant manner. Any assistance that you can give me in this matter would be greatly appreciated, I both need and miss my car. Thank you.

  

  Business Response

  Date: 11/07/2024

  As of 11/07/24 client's vehicle has been repaired and delivered to client.

• Initial Complaint

  Date:10/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 10/14/2024

  We sincerely apologize for any inconvenience that Ms. Bertha Gonzalez has experienced. We value every customer and take feedback like this seriously.
  
  To provide some clarity, Ms. Gonzalez purchased her truck from us in September 2022 with 88,000 miles on it. In July 2024, we worked with her to put together a quote for trading in her 2017 model, which at the time had 111,000 miles, and upgrading to a brand new 2024 vehicle. While Ms. Gonzalez agreed to the terms of the trade-in at that time, the transaction was never finalized.
  
  We understand that circumstances may have changed, and we want to reaffirm that we remain open and willing to assist Ms. Gonzalez with any further needs. Whether it's continuing with the trade-in or discussing other options, our team is here to help in any way we can.
  
  Thank you for your patience and understanding.
  
  Sincerely,  

  
  Cisco Gonzalez  
  General Sales Manager  
  Quebedeaux Buick GMC

  Customer Answer

  Date: 10/16/2024

  See attachment

  

  Business Response

  Date: 10/19/2024

  Dear Mrs. Gonzalez,
  
  Thank you for your openness to explore more options. Please feel free to reach out to me at your convenience so we can discuss different scenarios that may suit your needs. You can reach me directly on my cell at 520.302.8724. My schedule is Monday to Friday, from 8:00 AM to 4:00 PM.
  
  I look forward to connecting with you!
  
  Best regards,
    
  Cisco Gonzalez
  General Sales Manager  
  Quebedeaux Buick GMC

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We came down with my daughter to see a caroola IM it looked good in the pictures but upon looking at it told a different tale. Headlight was damaged. Dents and scrapes everywhere most hiding behind the side skirts. Bumper was being held up with a combo of glue and a bungy cord. Interior trim panels literally sitting in the back seat. Another car we got in started and it had a huge missfire. Literally shook the whole car. Another one turned out had 4 accidents and one being "structural" damage. We ended up buying a Toyota carolla. They had the classic bait and switch with the price where suddenly the price qouted came with incentives we couldn't use. Honestly not surprised by that most dealers do that. The car had one key that wasn't a factory key that barely works. No key fob. I asked to have this fixed and initially was told I would get a new key. But eventually got ghosted and didn't get a new key. Car has 4 different tires, needs a transmission software update and speedometer is off by 3mph. Battery was almost 5 years old, and needs brakes. Update: it has been a month still no key. Everytime I try to call they tell me no manager is available to help me. They also only issued a 30 day temp tag and they knew it's taking 60 days at a minimum to get the license plate. There fix was to tell me "it's OK law enforcement knows about this and won't give you a ticket". They did offer to send me an updated temp tag once the current one has expired. This is a really sad answer and something they knew about and should of fixed, warned us about had a soulution etc, when we where buying the car!!! I want the new key I was promised!!!!!

  

  Business Response

  Date: 09/18/2024

  Dealeship has spoken with client , 2nd key issue ahs been resolved and registration is in mail, client is satisfied.