Complaints

• Initial Complaint

  02/19/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought my GMC brand new from this dealership and had it solely serviced at Quebedeaux for 14 years. Took my car in on 2/10/25 to address an issue that was fixed previously and noted in their system during my last visit as it resurfaced. After waiting 2 hours, I was told it was exactly what I mentioned to check when arriving (in their notes), the exhaust manifold. Got hit with a $189 “diagnostic” fee and told they had no parts on hand and left with the same issue and nothing done. Past year my car has been misdiagnosed and I’ve paid for parts that weren’t needed. I will never service my car there or purchase another vehicle from them again. 02/11- Brandon from the service department called the next day after I left a bad Google review and explained how there was a miscommunication and he would talk it over with service manager Adam and call me back regarding a refund. Never called back. Called 3 days later, 02/14 to inquire again. Asked for a copy of the diagnostic report since I was charged for this service and never provided anything. Was told there was never one filled out by their mechanics! Brandon said he would call back again, never did. Called a third time, one week later on 02/17 and was told that since I left a negative Google review and mentioned I would never come back due to this poor experience, that he and Adam would not refund me. Multiple requests were made with Brandon to have Adam call me and nothing. Somehow this is considered great customer service! Took my car to another mechanic who not only fixed my issue, but mentioned my oil dipstick was bone dry and added 3 quarts. How was this missed on my $189 diagnostic? Because it was never properly done! This is mechanics 101. This is what you can expect from Quebedeaux GMC. I hope ownership sees this and does the right thing with a refund for services not properly and fully performed!

  

  Business response

  03/06/2025

  Quebedeaux has agreed to reimburse client $189.00 as requested.

• Initial Complaint

  01/04/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from them Toyota Camry 2016 se on December 17 2023 and when I brought it home I realized that my EMERGENCY Brake and later on realized that key remote is not working also the mirror they did fix the remote key but did not fix other thing like my Emergency brake and Mirror my mirror fixed by another place they still have not fix my emergency brake after that every time I was calling they were just saying that they have received the part in couple months after that after six months my service advisor quite I called again one of the service advisor told me to bring it in I did not get time to take at that time but I don’t know if he wanted to charge me or not just yesterday I went there and one of the guy at the service said oh it have been to long I don’t think the managers will approve it I don’t really like how they bothered me a lot keeping my car for 11 days after that every time I called the were saying that they have ordered the parts but still have not received I still don’t feel safe with there car because of my emergency brake not working

  

  Business response

  01/13/2025

  Client has been contacted and appointment set for 01/13/25 to resolvce all issues.

• Initial Complaint

  01/02/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a car from them 2 years ago, the car was sold “as is” but come to find out the car has been modified with aftermarket components including a “tune”,I was not aware of the modifications, I have talk to the sale manager and service manager with no help and only rude employees, the reasoning for this long of a wait is because I just found out about this and contacted the selling dealership with zero help

• Initial Complaint

  12/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my Toyota Truck by trading in my 3 yr old GMC with 30500 miles. I needed a 4x4 truck. I PURCHASED an extended waranty from another source. When the 30 days past I took the Toyota purchased from Quebedeaux, to a reputable shop . Due to leaking from transmission, along with front end of vehicle not steering properly. It also has Electrical short from the batter to the on board computer. This truck is extremly poor Mechanicle condition. 1 month into ownership , and my Extended waranty probably wont fix all the issues this truck has. Also its been 30 + days and I have no plate for my truck Licence and temp is expired.

  

  Business response

  12/16/2024

  Thank you for reaching out and sharing your concerns with us. I’m Cisco Gonzalez, the General Sales Manager here at Quebedeaux Buick GMC, and I want to sincerely apologize for the challenges you’ve experienced with your truck. At Quebedeaux, your satisfaction is our top priority, and we are committed to making this right.

  I completely understand how frustrating it must be to face these mechanical issues so soon after your purchase. To ensure your experience is a positive one, we’d like to offer you the opportunity to exchange your vehicle for another that better suits your needs. Our goal is to find a solution that leaves you completely satisfied.

  Our Sales Manager, Tommy Fudge, will be reaching out to you shortly to discuss the next steps and work together on a resolution. If there’s anything else you’d like to share or if you’d prefer to contact me directly, please don’t hesitate to call me at 520.795.5550 x 207
  
  We deeply value your trust and are committed to earning it back. Thank you for giving us the opportunity to address your concerns.
  
  Sincerely,
  Cisco Gonzalez
  General Sales Manager
  Quebedeaux Buick GMC

• Initial Complaint

  11/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was promised a ride home during service and recall and was told 20-30 minute wait for driver. After 1 hour of waiting I was told it would be another 40 minutes. This is completely unacceptable and poor service I had to take an uber home in order meet a delivery. Cost was $20 for an uber

  

  Business response

  11/15/2024

  Quebedeaux has reached out and spoken to Mr. Morales, we agreed to reimburse him as requested.

• Initial Complaint

  11/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello. I would like to report malfeaseance occuring at this location. On monday,Oct .28, I dropped my 1999 Buick park avenue off at Quebedeux service ,primarily to get two specific repairs done. 1)fix my driver side door handle(It did not work), and repair my left turn signal indicator( the light stayed on after turning thus draining the battery once the car has been shut off. Today is the EIGHTH day that Quebedeux has had my car and they have not resolved the issue with the turn signal! They even haven't given me an estimate.One service consultant, Carlos Minarez did tell me when I went there friday, November 1, that my BUick had they dash board removed and to call him Tuesday. No call.All I've given is no answers when I call IF they answer the phone! which they don"t often do.This is a reprehensible way to treat a veteran( each time that I was there ,I was wearing my ARMY baseball cap,so they Knew that I have served my country. No matter. It was a terrible way to treat a senior citizen ( my 72nd birthday is the 30th of this month!) I have gotten the run around, lied to ,and generally traeated with disrespect! What I am asking is if you , the Better Business Bureau can call Quebedeux service dept and ask to please put my car back together( it has been 8 days and counting!) and if they cant repair the turn signal, o.k. I will pay them for the repairs that they completed on the door handle,(this repair alone, I was told is 665.00) and I will take the car to some other repair shop to get the turn signal done in an expediant manner. Any assistance that you can give me in this matter would be greatly appreciated, I both need and miss my car. Thank you.

  

  Business response

  11/07/2024

  As of 11/07/24 client's vehicle has been repaired and delivered to client.

• Initial Complaint

  10/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  see Attached document

  

  Business response

  10/14/2024

  We sincerely apologize for any inconvenience that Ms. Bertha Gonzalez has experienced. We value every customer and take feedback like this seriously.
  
  To provide some clarity, Ms. Gonzalez purchased her truck from us in September 2022 with 88,000 miles on it. In July 2024, we worked with her to put together a quote for trading in her 2017 model, which at the time had 111,000 miles, and upgrading to a brand new 2024 vehicle. While Ms. Gonzalez agreed to the terms of the trade-in at that time, the transaction was never finalized.
  
  We understand that circumstances may have changed, and we want to reaffirm that we remain open and willing to assist Ms. Gonzalez with any further needs. Whether it's continuing with the trade-in or discussing other options, our team is here to help in any way we can.
  
  Thank you for your patience and understanding.
  
  Sincerely,  

  
  Cisco Gonzalez  
  General Sales Manager  
  Quebedeaux Buick GMC

  Customer response

  10/16/2024

  See attachment

  

  Business response

  10/19/2024

  Dear Mrs. Gonzalez,
  
  Thank you for your openness to explore more options. Please feel free to reach out to me at your convenience so we can discuss different scenarios that may suit your needs. You can reach me directly on my cell at 520.302.8724. My schedule is Monday to Friday, from 8:00 AM to 4:00 PM.
  
  I look forward to connecting with you!
  
  Best regards,
    
  Cisco Gonzalez
  General Sales Manager  
  Quebedeaux Buick GMC

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We came down with my daughter to see a caroola IM it looked good in the pictures but upon looking at it told a different tale. Headlight was damaged. Dents and scrapes everywhere most hiding behind the side skirts. Bumper was being held up with a combo of glue and a bungy cord. Interior trim panels literally sitting in the back seat. Another car we got in started and it had a huge missfire. Literally shook the whole car. Another one turned out had 4 accidents and one being "structural" damage. We ended up buying a Toyota carolla. They had the classic bait and switch with the price where suddenly the price qouted came with incentives we couldn't use. Honestly not surprised by that most dealers do that. The car had one key that wasn't a factory key that barely works. No key fob. I asked to have this fixed and initially was told I would get a new key. But eventually got ghosted and didn't get a new key. Car has 4 different tires, needs a transmission software update and speedometer is off by 3mph. Battery was almost 5 years old, and needs brakes. Update: it has been a month still no key. Everytime I try to call they tell me no manager is available to help me. They also only issued a 30 day temp tag and they knew it's taking 60 days at a minimum to get the license plate. There fix was to tell me "it's OK law enforcement knows about this and won't give you a ticket". They did offer to send me an updated temp tag once the current one has expired. This is a really sad answer and something they knew about and should of fixed, warned us about had a soulution etc, when we where buying the car!!! I want the new key I was promised!!!!!

  

  Business response

  09/18/2024

  Dealeship has spoken with client , 2nd key issue ahs been resolved and registration is in mail, client is satisfied.

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a Honda Civic 2016 for about $19,000 but before signing any documents we test drove the car and there was a noise on the driver side. I mentioned to him I need a reliable car because I will be driving it for work. I told him it sounds like the struts. The salesman told me he will have it fixed before I drive it off the lot so after signing everything I drove off and the noise was still there. I messaged him And told him about the noise that was not fixed he told me to take it to the service department, which I did. It was on Friday. Then the service department told me to take it home for the weekend and come back next week. I didn’t go back because I was using the car for work. I drive for Uber and Lyft because my other car broke down. This is the only job I have due to my medical conditions. I took the car back again on Friday and they told me to come back Monday and Monday was a holiday so I couldn’t go so a few days ago they told me they couldn’t fix it because I drove over 3000 miles. I told him the issue was there before I purchased the car so the miles shouldn’t matter because of the same noise was there before I bought the car. I want to see if something can be done or they could replace the struts they quoted me that I will have to spend $1600 to fix. I don’t think it’s fair that I spent almost 19,000+ $2000 cash down then I have to repair that noise. Also, they never mentioned the 3000 miles disclaimer. They did tell me I have 30 days to bring the car in for any type of repairs. Which I did took it in before the 30 days. There was other issues with the car, they did fix the seatbelt and put new windshield wipers, but I did ask him that the air filter needed replaced. It was really dark and oily, and there was debris and the technicians stated that it has a lot of lifetime still on it. This was really ridiculous. I even have a picture of it, also requested the Carfax and the inspection form of the car three times and never received them.

  

  Business response

  09/13/2024

  Agreement has been reached with client to resolve repair issues and zero cost to them. Client is scheduled for Monday 09/16/24 to complete repairs.

  Customer response

  09/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22279976, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Elizabeth Galicia
  
   
  

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called Saturday 8/19 regarding a truck on their site and was told I didn't need to come down, that they had a lot full of trucks at this price & would set me up with a 5:30 appt with their top salesman, Don on Monday. Sales price on website for a 2024 Sierra Pro Standard Box 4WD was $33,605 after $15k discount. Other offers available we did not qualify for. When we get there we find out Don is on vacation, there is no record of our 5:30 appt, & the truck we saw online is the only truck - not 'several'. Edgar became our sales guy. Test drove the truck, explained we were selling our other vehicle private party & came back inside to sign the contract. Finance guy will not honor sales price. He wrote in a $9k discount. Sales guy went over the website with me, agreed we qualified for sales price & went back to financing. Came back - $11k discount. I explain we qualify for $15k. He agrees, goes back to financing, returns with an additional $2750 rebate. I asked to speak with finance, but I was offered the difference in gas cards instead. I declined. He asked if I got the truck at sales price and put down $2k if I would buy the truck. I stated I would put down $5500 with the sales price. Finance again said no & declined again to come talk to me. I finally asked my sales guy who is going to walk in off the street & actually get this price. He stated 'someone with a high value trade in.' He agreed there is nothing in writing regarding the trade in but stated that's what was needed to get the sales price as they were making no money off the truck. Another woman with a high value trade was also looking at the truck and it was clear they wanted her trade in. They would not honor the sale price for me. When I posted my experience online several members of the community stated the same happened to them. Attorney General is cracking down on this. I emailed both managers Cisco Gonzalez & Sean Chapman to ask them to make this right before I went to AG - neither have responded.

  

  Business response

  09/06/2024

  We are currently in communication with Michelle and actively searching for the perfect truck. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩