Complaints

This profile includes complaints for Quebedeaux Buick GMC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quebedeaux Buick GMC

  3566 E Speedway Blvd Tucson, AZ 85716-3940

  
• 

  Quebedeaux Buick GMC

  PO Box 42197 Tucson, AZ 85733-2197

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle from the Quebedeaux Buick GMC dealership in October of 2021. Immediately (within the first 2 weeks) of owning the vehicle we noticed a shaking in the vehicle. We have since brought the vehicle back to the same dealership to fix the issue approximately 7 times. Of those 7 times the dealership has had our vehicle for 2 weeks to 7 weeks, 4 or 5 of those times. We continue to either be told that the vehicle does not have anything wrong with it, or that they have found the issues, fixed them, yet the same issue continues to arise with the vehicle. The vehicle continues to get worse, the shaking has become more aggressive, frequent, and only stops temporarily when the vehicle is turned off and turned back on. The vehicle is now spontaneously turning off while driving. The vehicle turned off 3 times within a quarter mile. Each time I have had this 2013 Chevy Captiva in their possession I have had to call numerous times to get updates. I would be routinely told that they would have my advisor call back and I would call on average 2-4 times for a call back before getting a response over a number of days. Now they are claiming that the warranty that they sold us has 'capped' and they didn't know that could happen and continue to not contact me. The vehicle has been there for a week now for this current appointment and I have spoken to my representative twice, once to tell me he would call me the next day (and did not) and secondly after numerous calls and messages for 3 days (4 days including Sunday they are closed). They said that they would contact me to let me know what the dealership would be doing given the issues with the warranty company, and I cannot get anyone to contact me back now. This is all for the same issue that was present when we bought the vehicle. We have incurred many costs including having to have groceries delivered and uber rides to doctors appointments. We are going weeks without being able to leave our home or get a response.

  

  Business Response

  Date: 07/15/2022

  Hello,

   

  We will notify the customer and resolve the concerns with the customer.

   

  Sincerely,

   

  John Fiore

• Initial Complaint

  Date:07/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a jeep renegade in August 2021. On test drive I asked about vibration. Sales lady didn't know so she grabbed a more senior sales person. He said jeep wasn't meant to power so many whistles and bells so it naturally rides rough. I needed 4x4 and so I was ok knowing it wasn't broken, based on what he said. Since then I've taken it to 4 mechanics for vibration getting worse. Ended up having motor mounts replaced. Then on my way to San diego a cv joint "exploded". Mechanic says an improperly installed after market v suspension left caused this. I've been stranded paying hotel rental car food etc trying to get help. Warranty the dealer sold me won't cover it. A lift actually negates the warranty the sold me. I was never told this thing had an aftermarket lift yet alone if it went through inspection prior to them selling it they should have seen how absolutely wrong and dangerous the angles were and accounts for the problems I've had with vibration . A general sales manager called me named "******" and he said he was told what was going on. The first thing he said to me "but did you choose this car?" He refused to give me his lastsname they refuse to correct their egregious error. I bought the warranty for piece of mind. I did not choose to buy their lack of disclosure or due diligence to inspect the vehicle. Either they never inspected it which is why they sold a warranty negated by the lift, or they knew and didn't care. Either way it's fraud and negligent at best. Their response demonstrates an attitude which leans towards they simple do not care and never looked at the vehicle. I can't afford to fix their error. This is having devastating affects on my life. I can't even get into the hours and hours of dealing with them and their warranty and roadside assistance. It has been traumatizing to say the least. Hours of being on hold. Car towed wrong place. Hung up on. Transferred to voicemail boxes at quebedeaux that were full so not taking messages

  

  Business Response

  Date: 07/15/2022

  Hello,

   

  Thank you for taking the time to write the BBB.  We will reach out to the customer and resolve the issues.

   

  Sincerely,

   

  **** *****

  Customer Answer

  Date: 07/15/2022

  I do not want to close this complaint as them saying they will reach out is not a resolution. I have attempted to and have talked to someone there already and was told they would give me some discounted parts as their help for my jeep stranded at a mechanic in San Diego. I have since then attempted to obtain a refund and cancellation of the maintenance contract they sold me and nobody has responded to that either. Since their vm boxes are always full and they disconnect the call or cant seem to transfer the call successfully they should email me to ensure communication ACTUALLY takes place. They are avoiding resolution.

  

  Business Response

  Date: 07/18/2022

  We are currently working with her.

   

  **** 

   

  Customer Answer

  Date: 08/07/2022

  They told me my vehicle was ready for pick up. After the absolute hell and financial hardship caused by this lemon they sold me I picked it up. the invoice said it was "goodwill". I got home and found my hood release component was hanging and broken off. The last time I went there I got home and my battery cover was broken and engine cover not attached. Beyond the stack of expenses incurred from being stranded in San Diego it costs $50 to uber each way to the dealership and time off I have to take from work. Not sure how they are actually working with me at this point unless they want me to come back so they can continue to break other things. 

  

  Business Response

  Date: 10/06/2022

  Hello,

  We are awaiting her vehicle to reach the service department to check it out. 

  Thank you,

  ****

   

   

  Customer Answer

  Date: 10/11/2022

  This is still a pending issue. My jeep was towed last Thursday and today is Tuesday. I have not received any correspondence as to status let alone acknowledgment that they received the vehicle. They said they would be "aggressive" to put me in a different vehicle after I explained this has been a lemon from the get go.  Again, I have no updates on that. Their salesperson initially offered a loaner vehicle then they said I had to use my warranty for it. I cant even get a vehicle without confirmation there is a warranty issue being covered so I have already been 6 days without the jeep, an "aggressive" response on getting me into a different vehicle, or ability to obtain a rental with my warranty. This continues to be very stressful. Their ability to follow up follow through or deliver is taking a toll on my life.

  

  Business Response

  Date: 10/12/2022

  Hello,

   

  After a year of driving the vehicle, we have contributed to many solutions for you, please come into the dealership so we can work together on this.  It is difficult to do anything through the BBB emails.

   

  Sincerely,

   

  **** *****

  Customer Answer

  Date: 11/01/2022

  The dealership had my jeep said I insulted them because they can't find anything wrong and I was upset they said nothing makes me happy to take it somewhere else.  I picked the jeep up took it to jim.click. Jim click drove it instantly heard the noise concerning me and found the sway bar links were lose. Sway bar links that would have been touched by Quebedeaux when they replaced the front axle im sure. Jim click seems to have resolved the issue.  Quebedeaux simply not competent I will not be taking it back to them for any reason going forward. 

• Initial Complaint

  Date:06/29/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a vehicle from the dealership on a Monday. I found the car online, visited the dealership, made the deal, and was told the car would be there Wednesday. The car did not arrive on Wednesday, and my salesman told me it would be there on Saturday instead. It did not arrive on Saturday, and this same process repeated for a total of 15 days (I believe there were 4 separate days given that the could would arrive before it finally did). The circumstances surrounding the car not being there sounded like things out of the dealership's control, and I certainly understand that. However, this was still a MAJOR inconvenience in terms of planning. I was promised by the salesman that the sales manager was aware of the situation and "would make it right with me", which i trusted and appreciated. I said I would be around for the rest of the evening, but never was contacted by the manager. On the day i had agreed to purchase the car, I expressed that I wanted to give additional cash down on top of my trade in. The money was not collected that day by the finance person. i assumed that was because they would collect it when the car actually arrived (which, again, was supposed to be in 2 days). So, i'm ready to pick up the car and go to the same finance office expecting to swipe my card to give the additional money down that we had discussed. The finance person simply states, "the deal is already done and the paperwork has already been sent to the bank". By this point I just wanted to leave because so much of the experience had been such a nightmare. Going back to where i mentioned i was told the sales manager would make things right with me: i was offered nothing. not even some car washes or something small, nothing for the 2 weeks of delays a major error on the finance department's part. My salesman was professional and friendly throughout, but if you're going to tell a customer that you'll make it right with them, I would think that should actually happen.

  

  Business Response

  Date: 06/30/2022

  Hello,

  We are so sorry to hear the experience was not good for you.  We apologize for the misunderstanding in finance and understand your frustration.  We are under some difficult situations with capturing inventory in a timely manner and we do sincerely appreciate your understanding there.  We want to also add that without your comments we would not be able to focus on training with our staff to become a better company.  We do value our customers above everything else, but it seems we failed you.  

  We are happy to invite you back to the dealership to give you a few details for your car.  Please contact us at your convenience when you are ready to take advantage of the comp. Just shoot me an email when you're ready.

  Sincerely,

  **** ***** ***

   

  Customer Answer

  Date: 07/08/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17501640, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

   

  however, the person from the dealership asked me to email

  him without leaving his email address. 
  
  
  Regards,
  
  **** *******
  
   

  
  

• Initial Complaint

  Date:06/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on May 22nd 2022 and was under the impression I was approved for the loan. Signed over two vehicles and a down payment of 3000. I started receiving letters in the mail stating my loan requests have been denied. I called the dealership because I couldn't understand why I'd get this. No one called me back so I left it alone seeing as I got a contract with monthly payments. I've had the vehicle now for close to two months! And I finally get a call saying the loan fell through to bring back their car or bring 6000 more. Now I'm stuck with two months of back payments on a vehicle I traded in I'll have penalties on my tags and my credit score dropped 69 points! I was not told it was a spot delivery and I'm so upset! I'm more in a hole now than when I came to this place! Now they've lost my fob and spare key to my truck and I've been waiting two hours for my cars. I'm so disappointed and embarrassed!

  

  Business Response

  Date: 06/29/2022

  Hello,

  We will look into this and give you a call as soon as we get the information on this deal.  We are truly sorry you have had a bad experience with our organization.  This is not something we take likely as we do our best always to secure loans for our customers.  This seems like a lack of communication on our part, and we will provide you with all the facts in this transaction.

  Sincerely,

   

  Quebedeaux Buick GMC

  Customer Answer

  Date: 07/05/2022

  
  
  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID 17495957, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  Regards,
  
  
  ******* *********
  
  
   
  

• Initial Complaint

  Date:06/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used Ford F-150 from **** on Memorial Day. We test drove the vehicle which was really dirty and had almost no gas in it. **** told us that he was going to have the vehicle detailed and filled up while we were finalizing paperwork with Financing. When we were done, **** told us that the car was ready, but that the service department’s detailers were backed up so he asked them to do a rush job and “fill up the tank.” When we got the truck, it was still dirty, there was residue from the window stickers, the floor wasn’t vacuumed, and the dash and controls were still dirty. We were told we could bring the truck back for a full detail. A few days later, my partner contacted **** and made an appointment to bring the truck in for the full detail. He sat for four hours with no updates. I was nearby so I came to the dealership. Right before my arrival, my partner was told by ***** that the svc dept was yet again backed up and so they did a rush job on the truck. The truck was still filthy. My partner had to go to work, so I stayed and spoke to *****, who offered that if we brought the truck again (for a 3rd time this time) he would get it detailed. He offered a courtesy loaner for us, and said we could bring the truck by twice for two full tanks of gas. ***** agreed to have **** contact us on Monday to come to our house with the loaner and take the truck back to Q to be detailed. He explained that Quebedeaux’s service department didn’t have the infrastructure to fully support the 500-600 cars that were sold each month. Monday rolled around and we weren’t even contacted by ***** or ****. I’m incredibly frustrated that we were rushed through a $30k sale and left frustrated by a lack of service. I think Quebedeaux is selling vehicles it can’t fully service and the customers are paying the price. I’m open to discussing resolution if Quebedeaux cares enough to make right on their commitments.

  

  Business Response

  Date: 06/16/2022

  Hello,

  This is not at all what we want to hear and it is not a representation of our culture. We will reach out and help this situation to a full resolution for you.

  sincerely,

   

  John Fiore

  Customer Answer

  Date: 06/16/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17431099. The dealership has called me twice, but I’d prefer to communicate with them in writing since we’ve already had verbal promises broken. I am not prepared to mark this issue as resolved at this time pending the outcome of the conversations and a resolution of the actual concerns stated. I will reach out to John Fiore at the dealership and ask for his email address so we can communicate that way.

  
  Regards,
  
  **** *******
  
   

  
  

• Initial Complaint

  Date:06/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Jan 2022 I purchased a 2014 Chevy Camaro SS it needed the window to be fixed and the check engine light was on. They said they were going to fix the issues and I could pick up the vehicle when it was ready. It wasn’t until February that the car was finally ready. Within two weeks of having the vehicle the check engine light came back on and window wouldn’t roll down. I contacted them and took the vehicle back in March they had the vehicle for 4 days and returned to me. The day I got the car back the key would not come out the ignition it kept getting stuck. Again I took the car back by end of day they called said it was ready. Over the course of 4 months that I’ve had the car I have taken it in over 9 times. The latest is they had the car 2 1/2 weeks returned it and the same day I took it back with the same problems the check engine light is still on, the window will not roll down, the key still gets stuck in the ignition and now the tire sensor. They have had my car now almost a month and no one is giving me answers and I still don’t have my car.

  

  Business Response

  Date: 06/10/2022

  Hello,

   

  We will get in touch with you from service.  We are sorry you have issues with your ride, let's help get to a resolution here.

   

  John Fiore

• Initial Complaint

  Date:06/06/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/2/2022, this dealership was listed on a KBB instant cash offer to buy my vehicle for $20,575. After receiving this offer from KBB, **** ****** contacted me from Quebedeaux in both an email and text stating that “We pay more than KBB, Autorader [sic] and CarMax.” As a reference, Carmax offered me $21,800. Tina requested that I make an in-person appointment to have the car appraised. I made an appointment on the same day 6/2/2022. The appraisal team took pictures of my vehicle and offered me $17,000. This offer is lower than not only Carmax, but also the KBB offer Quebedeaux was listed as a participating dealership. Not only did this dealership waste my time, but they also operated in a deceptive manner (making false assurances). Someone from the dealership responded to my BBB review and said, in part, “This is a first for us losing a purchase…” I would be VERY surprised if that was a true statement. Every single previous purchase offer from Quebedeaux was accepted? I simply cannot believe this statement and feel it is yet another deceptive claim.

  

  Business Response

  Date: 06/06/2022

  Hello,

  We sincerely apologize that we were unable to meet your expectations in buying your vehicle.  We do thank you for bringing this to our attention that my buying center told you we pay more than KBB or Carmax.  This is simply wrong for them to use this wording and we will correct it.  Every used vehicle stands on its own and the value of a used vehicle is different for every buying center.  You certainly have a choice when it comes to selling your vehicle and we failed in this instance.  We will use this experience as a training tool for our employees as we do strive to be the best.  We apologize again for any inconvenience. 

   

  John Fiore

   

  Customer Answer

  Date: 06/11/2022

  
  Better Business Bureau:
  
  I have decided to not waste any more time on this complaint. I've come to the realization that this dealership operates in a deceptive manner and will not change its ways because of one BBB complaint.

  The perceived deception does not stem from a single visit - I've dealt with this dealership's service and new car sales departments as well.

  Instead of pursuing this complaint any further, I will ensure my reviews on various websites accurately capture this dealership's shady business practices.

  The bottom line is that **** ****** assured me that Quebedeaux could offer more for my car than Carmax, but in reality, they offered MUCH less.
  

  
  
  Regards,
  
  **** ********