ComplaintsforBestairfares.com

• Initial Complaint

  09/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My complaint is against Bestfares.com I purchased airline ticket for 209.40 on 9/21/21 and then I get a call that this fare is not available for economy on Delta, so I said I wanted to cancel and he told me it was not refundable, I had not gotten my ticket and it had not been charged yet. So I asked if any of the other flights from delta for same price were available and was told economy seats no longer an option, I was told that I could get a Flight on Spirit that had long lay over, I could not take that then he told me that I could get a main cabin ticket and it would cost 418.97 that eas double the original price, I spoke to ***** **** so I was either going to lose my money and pay another carrier or give in to there pressure tactics, I gave in under serious protest, I got an email stating that I agreed to the new amount, that was early this morning and I am still waiting fir my ticket. (Oh I was told I could get on waiting list but no guarantee)

  Business response

  10/05/2021

  Compliant Resolution

  Customer response

  10/11/2021

  Just an update I have been trying to contact M*** ******** and each time o call I am told he is not available, told to call back I. 5 hours, I called back and was tolls to call back in 30 minutes I called back and was told to give it another 2 hours, this is a horrible company so if you would please keep my complaint open. No resolution. Thank you for your help.
  
  

  Sent from my iPhone

  Business response

  11/22/2021

  Complaint resolution

• Initial Complaint

  08/18/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased air tickets from Bestairfares for $( 2,149.50) to travel in January 2021 but, couldn't due to the COVID 19, I was told by best airfares that they could help to extend my travel but, will have to pay an additional($ 454.00) for the extension). The Money was paid and my extension was on July 15, 2021. Here is my Booking Reference( # ******). Our departure Airport was Newark Liberty International Airport on July 15, at 06:40 PM. will didn't get the tickets at all. We called United Airlines, we were told that our tickets were canceled by the best airfares. We were Constrained to Purchased new tickets from Airfrance for ($ 6,172.46.98). we are missionaries, we had Churches waiting for us in Africa. I' am requested the Better Business Bureau to help us get our money back and expose these kind of activities.

• Initial Complaint

  07/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 18th 2021, I purchased a round trip ticket from Boston to LA on bestairfares.com. Based on their 24-hour refund policy. I was told that my e-tickets would be emailed to me. I received an email from the company that the price I agreed to had been changed. It asked me to confirm the new charges by typing "I agree". I responded with "I agree PLEASE SEND CONFIRMATION." A week and a day later (July 26th 2021) I received an email with my ticket confirmation. However I had decided to add another stop on my trip to visit family. I call to add another stop (considering I was within the 24 hour window, I figured worst case I could cancel and rebook), and the agent tells me that no adjustments can be made since I am outside the 24-hour cancellation window because I placed my original order on the 18th - but I didn't have any confirmation (airline, ticket number, or receipt until the 26th). I believe I should have been allowed to alter or cancel my flight based on the 24 hr policy.

  Business response

  07/29/2021

  Compliant Resolution

• Initial Complaint

  07/21/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I booked a flight thru Best Airfares - $789.98 Best Airfares - https://www.bestairfares.com They did not inform me that my initial itinerary was not being honored after waiting 3 weeks. I had to call them back myself. They offered to create a new itinerary and I felt pressured to book, because I was out of options, so I caved and booked a new booking with them for almost double the original price. I felt forced into this scenario and felt that they were dishonest by not informing me my original itinerary had been cancelled, so I got back in touch and canceled the secondary booking I received a cancellation email to confirm. They next day, I was billed by Delta airlines for the itinerary I cancelled. I reached back out and they assured me I would be seeing a refund. I have this in writing as well. After almost 1 month, I had yet to receive a refund. I called their customer service number and they informed me that they didn't see the charge. They have been giving me the run around.

  Business response

  07/29/2021

  Compliant Resolution

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩