Customer ReviewsforE-Konomy Pool Service, Inc.

Horrible service! Horrible ownership! They do not fulfill obligations of service agreement! Falsify pool service reports. This company needs to be looked into. Tech hasnt backwashed as per agreement in over a month. When asked, tech replies I need to see if thats on my list. Doesnt know what is on the list of servicecome on! They dont check chemicals nor balance. Said we had 5.0 chlorine level, then added 5 tabs. A few days later Manager comes out and says you have no chlorine in your pool. Total scam artists. They track via GPS, tech sits in front of house on his phone and smoking a cigarette then looks at pool for 10 min. They re did our pool deck and within a month (generous) multiple cracks. They even covered our fill pipe. Then never came out to fix until after a year. Tried saying out of warranty. New owner responds by accusing us of verbally abusing and physically threatening tech when the entire conversation was recorded and videotaped with both cell phone and home security system. Owner says I back my techs and every summer you have an issue. Well, maybe its time to listen to your customers and stop hearing just one side of the story. New owner damaged the brand that previous owner worked so hard to establish. We shouldve gone elsewhere when new owner took overshame on us! Beware of their scam! They are dishonest and lack business ethics!

Horribly run company with horrible turnover, horrible quality of service, and cannot be trusted to do the services you pay them to do. 4 long stressful years working with this company. Wrongfully charged multiple times for no work (no show/no work/fully charged) and half-ass work (ex. brushing the sides of my pool with the leaf skimmer, not testing the water & just adding chemicals, filters & pump not cleaned, etc.). I have cameras on my house & have witnessed and video recorded more instances than I can count of ineptitude, unprofessionalism, and dubious behavior. I have had multiple supervisors come to my house to see my videos, prove that their service techs are not doing their job, & hearing my frustration. I have had multiple calls with E-***************** where I practically have to fight for proper compensation for improper charges or reimbursement for services not rendered.I am a nice and reasonable person with a nice little pool who is strongly recommending that you look for a different pool service company than E-Konomy as they cannot be trusted or counted on to do what they say or are supposed to do. Their chemicals, service, repair, and parts are also very over priced.If you decide to use them, you really need good surveillance equipment and should really think about being home for every service when they come to document or video the service to ensure that it was done properly or have the video evidence to show that it wasn't. Video's were very helpful for me in making my case and showing E-***************** how services were not being done, that I was charged multiple times for chemicals that were not used, etc. Be prepared to have 2-4 different techs at your house every year as the turnover of their over-extended techs is very high.From my experience, E-Konomy seems to care much more about getting their customers money than they do about their customers, their integrity, and their quality of service. Take your business elsewhere.