Reviews

The company messed with me twice-The first time was the wrong apt number on my cost sheet, which ended up increasing my rent by $178 per month (the mistake essentially canceled my quote in their computer and they wouldnt honor the original quote anymore). The second time was the wrong parking spot number on my lease- they assigned it to another resident as well- management deferred to the other resident and assigned me a much worse parking spot. The company switched management while I was there- it's a company problem, not an on-site problem.

Thank you for taking the time to share your feedback with us. We strive to provide the best possible experience for all our residents, and we are sorry to hear about your frustrations regarding your cost sheet and parking space. Please know that your experience does not reflect the standard of service we strive to provide. We are committed to resolving these issues and improving our processes to prevent similar occurrences in the future. If youre still facing any unresolved issues or if theres anything else we can do to make things right, please reach out to our office directly. We appreciate your patience and understanding as we work to address these concerns and enhance our service.

It is a big JOKE!!! I live in one and we have drug dealers-the only thing the manager has to say is that they pay their rent. I have a noisy neighbor- the last manager- a higher up family member is a big shot-left it to the new manager!! Just pass the buck!! It is a laugh that is not funny!! We need real help and can't get any. They move managers in and out or fire them, by the time a new manager gets up to speed-you move them!! I gave you one star only because zero is not there as a choice!1

Thank you for taking the time to share your feedback. We take all resident concerns seriously and strive to maintain a comfortable living environment for everyone. Unfortunately, we were unable to locate your information in our system based on the name provided. We truly want to understand your concerns better and work towards a resolution. We kindly ask that you contact our office so that we can address your issues more personally. Your satisfaction is important to us, and we are here to help.

Hsl properties discriminate those with disabilities. I stood up for myself and they reported it as a noise violation. They disregard their own policies and do whatever they want. They don't follow the lease agreement. They sent out a notice with 3 options, we could have the air filters left at the door, let them know not to enter if we were not there, or let them come in. I asked for them to be left at the door, but they came in and hit me with a safety violation. What would have happened if I was in a ptsd episode and they came in? Would it have been my fault for freaking out? They violate federally protected rights, and lie to customers. We followed the instructions given to us on clean up but it was still cluttered by their findings. We even asked if it needed to be spotless, we were told no. Hsl property managers are 2 faced and report false reports just to clear apartment units. I'm thinking of filling a lawsuit. They talk over leasees and violate their responsibilities of providing a safe and crimefree environment all for their rights to enter the premises whenever they want. They lie to everyone's face and never follow through on issues. I even called the corporate office and was lied to by them, I never had anyone reach out to follow up. The made me feel unsafe and felt like I was in danger because of their disregard of Geneva convention's law for basic human rights and they violate the 7 federally protected human rights. All to line their pockets.

Thank you for sharing your concerns. We take all feedback seriously and aim to ensure that every resident feels heard and respected. We understand the importance of following proper procedures and adhering to policies that protect the well-being of our residents. While we cannot discuss specific details regarding your account in this public forum, we want to clarify that we strive to treat all residents fairly and in accordance with applicable laws. We regret that your experience did not meet your expectations, and we sincerely apologize for any frustration this has caused you. Its always our goal to provide a comfortable living environment for everyone. We encourage you to reach out to our office if you would like to discuss this matter further.

These apartments is horrible infested with roaches, black mold in the bathrooms. I move here in March 16th they have not done nothing work order hasn't been done. People don't even pick up after themselves. It's very nasty how they don't care how people living. Do not move here please move else where. I have to spend more money just to transfer from this horrible nasty place killing bugs everyday. I have family that is disabled

Thank you for taking the time to share your feedback. We are truly sorry to hear about your concerns and want to address them promptly. According to our records, all work orders you have submitted have been addressed, and our complimentary pest control service has visited your apartment. We understand the frustration that comes with dealing with pests, and we are committed to ensuring your living environment is comfortable. We strongly encourage you to keep us informed of any further issues so we can address them immediately. We appreciate your patience and cooperation as we work together to resolve these issues. Please contact our office directly so we can discuss your concerns in more detail and find a solution that works for you and your family. Thank you for your understanding.

I am really disappointed with the service I have received from HSL. I will never again rent an apartment with them. I am currently living in Estancia apartments in ******. HSL manages the property. The rental experience has been horrible.The latest issue we have had with HSL and Estancia is getting our new rental/lease prices for the upcoming months. We signed a 2-month lease after we moved into our new unit with Estancia. We just received a notice yesterday that our rent would be going up from just over $1100 a month to $1647 for our 1 bedroom apartment if we choose to do a month to month lease. We are fine with the rent going up because we plan to move out soon. However, we were frustrated that they did not give us notice about rent increasing sooner. Arizona law states that a landlord should provide a 30-day notice if rent will be increased. HSL is definitely breaking the law by not giving this notice to us sooner. The letter they provided us even said these rates were supposed to be given to us on March 8th. Why were we not given these rates on that date? I attempted emailing and calling HSL's corporate office, and they have yet to return my calls or emails. I guess they are no better at communicating than their staff at *******************.

Thank you for taking the time to share your feedback. We truly understand your frustration and want to extend our apologies for the confusion regarding the recent rental increase. We know that receiving such news can be unsettling, and we have acknowledged the oversight of the notice and extended your lease to fulfill the 30-day notice of the increase. Upon receiving your email receipt of acceptance and satisfaction with this action, we were surprised to see this review. We recognized that an error occurred and acted swiftly to correct it. Our teams strive to ensure each resident has a positive experience at ********. Our Community Director will be reaching out again to discuss further opportunities to improve trust and confidence in our community.

Every property management has laws they have to abide by, when those laws are violated HSL does nothing about it. In section 53 under the lease agreement, this is a direct violation of CRIME FREE HOUSING: the Lessee(s) any members of the Lesee's household, a guest, or any other person affiliated with the resident, or at the near premises, "Threatening or intimidating as prohibited in A.R.S. 13-1202" I was threatened by a resident, I reported the direct threat I received to property management shortly after it occurred, instead of eviction the residents in question were moved from apt **** to apt ****. They should have been evicted for violation of the lease agreement. Tenants deserve to live in peace, not in fear.

Any potential lease violation is investigated and handled in accordance to company policy and ******* Statutes. For any interaction between residents that could be a violation, our office requests verifiable backup or corroboration from outside, non-biased third parties, such as courtesy patrol or law enforcement. Without backup or documentation, eviction proceedings would not be initiated, as courts would not rule in favor based on a personal statement from a resident involved in the event. In this instance, there was no additional backup or documentation to support the report of lease violation to proceed.

I lived at this *************** for almost three years. The first time we renewed our lease ****** forgot to sign and file it for 3 months. Our original lease ended at the end of April 2022. ****** didn't file it until July and we were forced to resign which extended our lease end date until July ****. When I gave notice that we were severing our lease early ****** tried to charge me two months notice instead of prorating the amount which is what is the legal way of doing it. I had to explain to her that the insufficient notice fee must be prorated for the amount of days I did provide notice. She then told me I would need to keep the electricity on until the middle of January and that I would be getting billed for utilities until the middle of January as well. I had to inform her that that would be illegal and she fought me on it despite the assistant community director saying that I was correct. ****** will talk down to you even though she is the one who doesn't input leases in a timely manner and knows nothing about the leasing process or the landlord tenant act. We left this property and severed our lease early paying $4,000 to do so just to escape her and the rude and incompetent maintenance team. I have lived at 3 complexes in ****** and this is by far the WORST complex. I had to fill out five work orders to get the maintenance team to replace my moldy disgusting dishwasher. I was told it was my job to take apart the dishwasher and clean the filter myself even though the lease stipulates that you are not allowed to make repairs yourself. This complex staff is completely rude and incompetent. The leasing agents as well the the community director need a crash course in their own leases, as they violate the terms on a regular basis. If you are looking for a complex, look elsewhere. Your wallet and peace of mind will thank you. I hope HSL takes actions against the staff or they will likely keep losing more tenants. ****** is a terribly incompetent director.

Our team values your feedback, and we apologize if you feel that we have not been responsive to your concerns. Our communication logs do show that both our on-site and corporate teams have been in touch with you regarding your lease termination questions, transfer options, and maintenance requests, but would be happy to have further discussions. We strive to provide the best living experience with easy unit and sister community transfer options, flexible lease terms, and 24-hour emergency maintenance teams, to name a few. Though it seems we were not able to meet your expectations, we do wish you the best in your new home, and will still be available to talk regarding any lingering issues that *** exist. Thank you.

If I could put zero I would. Never follows through with work orders. Have had a infestation of carpet beetles for over a year now. Continues to state that they will put a work order in. Carpet is destroyed. Along with my patio door not being able to be locked. Claimed they no longer have parts for this outdated antique door and it will have to be replaced. Then we have the bathroom door that is a slider from the ****s that still cannot be used because it's out dated and needs to be replaced. So much for being concerned about as a resident as they say. Needless to say the main pool is not suitable to swim in all year round as it it states. Not heated. And the hot tub is broke again. What's new.

We appreciate the feedback and hope that our ongoing efforts change your perception of our team and maintenance practices. We know we've been working closely with you to get all issues resolved, and it appears that we're getting close. Please don't hesitate to reach out if anything else should come up, in the meantime our team will continue working on your carpet replacement. Thank you.