Customer ReviewsforHSL Properties, Inc

These apartments is horrible infested with roaches, black mold in the bathrooms. I move here in March 16th they have not done nothing work order hasn't been done. People don't even pick up after themselves. It's very nasty how they don't care how people living. Do not move here please move else where. I have to spend more money just to transfer from this horrible nasty place killing bugs everyday. I have family that is disabled

Thank you for taking the time to share your feedback. We are truly sorry to hear about your concerns and want to address them promptly. According to our records, all work orders you have submitted have been addressed, and our complimentary pest control service has visited your apartment. We understand the frustration that comes with dealing with pests, and we are committed to ensuring your living environment is comfortable. We strongly encourage you to keep us informed of any further issues so we can address them immediately. We appreciate your patience and cooperation as we work together to resolve these issues. Please contact our office directly so we can discuss your concerns in more detail and find a solution that works for you and your family. Thank you for your understanding.

I am really disappointed with the service I have received from HSL. I will never again rent an apartment with them. I am currently living in Estancia apartments in ******. HSL manages the property. The rental experience has been horrible.The latest issue we have had with HSL and Estancia is getting our new rental/lease prices for the upcoming months. We signed a 2-month lease after we moved into our new unit with Estancia. We just received a notice yesterday that our rent would be going up from just over $1100 a month to $1647 for our 1 bedroom apartment if we choose to do a month to month lease. We are fine with the rent going up because we plan to move out soon. However, we were frustrated that they did not give us notice about rent increasing sooner. Arizona law states that a landlord should provide a 30-day notice if rent will be increased. HSL is definitely breaking the law by not giving this notice to us sooner. The letter they provided us even said these rates were supposed to be given to us on March 8th. Why were we not given these rates on that date? I attempted emailing and calling HSL's corporate office, and they have yet to return my calls or emails. I guess they are no better at communicating than their staff at *******************.

Thank you for taking the time to share your feedback. We truly understand your frustration and want to extend our apologies for the confusion regarding the recent rental increase. We know that receiving such news can be unsettling, and we have acknowledged the oversight of the notice and extended your lease to fulfill the 30-day notice of the increase. Upon receiving your email receipt of acceptance and satisfaction with this action, we were surprised to see this review. We recognized that an error occurred and acted swiftly to correct it. Our teams strive to ensure each resident has a positive experience at ********. Our Community Director will be reaching out again to discuss further opportunities to improve trust and confidence in our community.

Every property management has laws they have to abide by, when those laws are violated HSL does nothing about it. In section 53 under the lease agreement, this is a direct violation of CRIME FREE HOUSING: the Lessee(s) any members of the Lesee's household, a guest, or any other person affiliated with the resident, or at the near premises, "Threatening or intimidating as prohibited in A.R.S. 13-1202" I was threatened by a resident, I reported the direct threat I received to property management shortly after it occurred, instead of eviction the residents in question were moved from apt **** to apt ****. They should have been evicted for violation of the lease agreement. Tenants deserve to live in peace, not in fear.

Any potential lease violation is investigated and handled in accordance to company policy and ******* Statutes. For any interaction between residents that could be a violation, our office requests verifiable backup or corroboration from outside, non-biased third parties, such as courtesy patrol or law enforcement. Without backup or documentation, eviction proceedings would not be initiated, as courts would not rule in favor based on a personal statement from a resident involved in the event. In this instance, there was no additional backup or documentation to support the report of lease violation to proceed.

I lived at this *************** for almost three years. The first time we renewed our lease ****** forgot to sign and file it for 3 months. Our original lease ended at the end of April 2022. ****** didn't file it until July and we were forced to resign which extended our lease end date until July ****. When I gave notice that we were severing our lease early ****** tried to charge me two months notice instead of prorating the amount which is what is the legal way of doing it. I had to explain to her that the insufficient notice fee must be prorated for the amount of days I did provide notice. She then told me I would need to keep the electricity on until the middle of January and that I would be getting billed for utilities until the middle of January as well. I had to inform her that that would be illegal and she fought me on it despite the assistant community director saying that I was correct. ****** will talk down to you even though she is the one who doesn't input leases in a timely manner and knows nothing about the leasing process or the landlord tenant act. We left this property and severed our lease early paying $4,000 to do so just to escape her and the rude and incompetent maintenance team. I have lived at 3 complexes in ****** and this is by far the WORST complex. I had to fill out five work orders to get the maintenance team to replace my moldy disgusting dishwasher. I was told it was my job to take apart the dishwasher and clean the filter myself even though the lease stipulates that you are not allowed to make repairs yourself. This complex staff is completely rude and incompetent. The leasing agents as well the the community director need a crash course in their own leases, as they violate the terms on a regular basis. If you are looking for a complex, look elsewhere. Your wallet and peace of mind will thank you. I hope HSL takes actions against the staff or they will likely keep losing more tenants. ****** is a terribly incompetent director.

Our team values your feedback, and we apologize if you feel that we have not been responsive to your concerns. Our communication logs do show that both our on-site and corporate teams have been in touch with you regarding your lease termination questions, transfer options, and maintenance requests, but would be happy to have further discussions. We strive to provide the best living experience with easy unit and sister community transfer options, flexible lease terms, and 24-hour emergency maintenance teams, to name a few. Though it seems we were not able to meet your expectations, we do wish you the best in your new home, and will still be available to talk regarding any lingering issues that *** exist. Thank you.

If I could put zero I would. Never follows through with work orders. Have had a infestation of carpet beetles for over a year now. Continues to state that they will put a work order in. Carpet is destroyed. Along with my patio door not being able to be locked. Claimed they no longer have parts for this outdated antique door and it will have to be replaced. Then we have the bathroom door that is a slider from the ****s that still cannot be used because it's out dated and needs to be replaced. So much for being concerned about as a resident as they say. Needless to say the main pool is not suitable to swim in all year round as it it states. Not heated. And the hot tub is broke again. What's new.

We appreciate the feedback and hope that our ongoing efforts change your perception of our team and maintenance practices. We know we've been working closely with you to get all issues resolved, and it appears that we're getting close. Please don't hesitate to reach out if anything else should come up, in the meantime our team will continue working on your carpet replacement. Thank you.

HSL should not be listed on BBB. They are anything but. A more indepth review coming soon, but I'm gathering my facts. In the meantime, listen to the negative reviews. They are accurate.

We're sorry to see you feel this way about our company and would like to further understand what caused such low perception. We urge you to please reach out to our customer service team so we can discuss your concerns.

I live at the Arboretum in ******. The mailboxes have been out of service for around 6 months. This means I must visit the office to retrieve my mail, today when I went (expecting an important piece of mail) I was told to come back tomorrow since it wasn't sorted yet. First off, a 3rd party handling my mail is ILLEGAL. I have had several packages and letters missing over this time period, and so have many of my neighbors. I have spoken with my area's postmaster twice and he says it's HSL refusing to deal with the issue. Second, this is a huge inconvenience I didn't sign up for, nor was I communicated with about it. I have asked the management about the issue and have been given the same answer every time-"waiting for a bid". This is UNACCEPTABLE. I have contacted HSL directly and no one will ever return my call. I think the part that get's me the most is there has been ZERO communication regarding this issue the entire time. I hope by leaving this message others will know just how terrible the management is here. It is a shame because overall it is a lovely place to live.

We would like to extend our sincerest apologies for the ongoing inconvenience you have experienced with the mail service at the Arboretum. Your feedback is valuable to us, and we genuinely appreciate your patience as we work to address this issue. We understand your concerns regarding the legality of a third party handling your mail and want to assure you our team is taking all necessary steps to ensure nothing goes missing. The problem with the mailboxes at the Arboretum is indeed more extensive than we initially anticipated, and simply fixing them will not suffice. Our team has prioritized the complete replacement of the mailboxes to ensure a long-term solution. From now on, we will make it a priority to provide regular updates on the progress and any changes related to the mailbox replacement to avoid any miscommunication. We understand that this situation has been an inconvenience that you didn't sign up for, and we are genuinely sorry for the trouble it has caused. Please rest assured that our team is fully committed to resolving the issue promptly. If you have any more questions or need further assistance, please feel free to contact the Arboretum's leasing office. Thank you.

HSL is the absolute worst. Never again will I rent from this company. Staff are rude, un Profesional and ignorant. They complain about everything. And they are bias. They made me get rid of my outside storage locker, I was gonna throw it away but my which i had in our back yard. Wife gave it to a neighbor across the way, and they put it out I. Their front porch. And do you think they got harassed like they did me, nope. Same with the plants out side. Made us reduse the number to a minimum. But again there are lots of other units who are way worse and do they get harassed the same way, again, nope. Also they had pest control come out 2 months ago, guy didn't treat the unit, instead after we had prepared our residents to be treated, never followed up. Had to like out of boxes and minimal stuff for 2 months. And then, all of a sudden, they sent another letter, stating same nonsense. Once we start getting our apartment back into decent living situation, and after we had complied to previous complaints, they continue to harass me and my family. Continually thretening us eith fees or eviction, but for some reason they dont put any of that energy into the real eyesores or other residents. Unfair. Place is a slum. HSL is a joke and they are slum lords. Worst ever!

Hi *******, we appreciate you taking the time to voice your concern. Unfortunately, we can not identify which HSL location you reside in, and would like to discuss your concerns with you. Please give our corporate office a call at your earliest convenience. We look forward to speaking with you. Thank you.