ComplaintsforTucson Used Auto Sales

• Initial Complaint

  08/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On August 1st, I went to Tucson Used Auto Sales to purchase a 2004 Ford F250. When I test drove it 2 days prior (July 30), the AC wasn’t working & lacked boost power. They said they would fix said issues. When I came in on August 1st, we had agreed that I would pay $6000 upfront & offered my 1999 Jeep & my fiancée’s 2009 Toyota Matrix. He said I could keep the Matrix until we move out of state in September & pay the remaining $3,000. The dealer & I agreed on the 500miles/15 day implied warranty. When I left with the truck, the 2 issues weren’t fixed. The engine light was on again. I went to auto zone to get it tested. It was a faulty fuel pressure sensor. Then the inter cooler for turbo was cracked. I’ve had to recharge the batteries multiple times. The battery terminal is fried. I called around and got estimates for repairs, I went to 3 different auto parts stores and they all told me the same things. I called the dealer and they asked me to go in at 1pm on August 10 (today). He said he would take it to his maintenance and I just pay for the parts, or the other way around. Or I could get a different truck. According to what I read on the laws with the 500miles/15 day implied warranty, if it’s not a running truck, and warranty is breached, dealer has to pay for the first two repairs. The law 44-1267 Section E states “ If the implied warranty of merchantability described in this section is breached, the purchaser shall give reasonable notice to the seller. Before the purchaser exercises any other remedies under title 47, chapter 2, the seller shall have a reasonable opportunity to repair the vehicle. The purchaser shall pay one-half of the cost of the first two repairs necessary to bring the vehicle in compliance with the warranty. The purchaser's payments are limited to a maximum payment of twenty-five dollars for each repair.” I want the dealer to comply with the implied warranty law or I want my money & 2 vehicles back.

• Initial Complaint

  07/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Fraudulent business . I was busying a car for my son and was told to put $2k down for a deposit. I did that and then the dealership tried to sell the car to someone else after I put the deposit down on the car. They also wanted me to tell the loan company things that were not true so I knew I needed to back out of deal . Very unprofessional and shady dealer

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Three weeks ago now I went into this dealership to buy a car. I was "Approved" so they stated. I signed paperwork in which I still have. Gave them a deposit of $2500. The car did not leave with me same day as it needed to have 02 sensor repaired according to the dealership. Two weeks later I started being told I wasn't approved then I was, then wasn't, then more documents. As of today jun3, 2024 I was told again I wasn't. I have had a loaner car form them for a total of 5 days not in a row. Once I was told that I was not approved I requested my deposit for that vehicle back and a letter stating I never took possession of the care so the insurance they had me put on it does not charge me. They are refusing to give me a letter, also they are running me around from perosn to person that they don't "have check writing capabilities" gave the number of who does and now is no longer answering my calls, texts and not giving me my deposit back which was told to me 100s of times I would get it back. Now they are no longer answering me to give me this money back. I want my money back so that I can go somewhere else to get a vehicle so that I can get to work. I gave them cash but they can't give me cash back or check, Zelle etc. This was no where stated that I wouldn't get that back as I never took position of that car. I was told I would get it back I have texts from them so that I can send if needed submitted the receipt

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Unprofessional and unorganized. After coming in to look at a 2005 nissan titan and putting down a 1000 cash down payment on the 3rd of may 2024 to hold vehicle till i get rest of downpayment (1500) on 17th of may AFTER being told i was approved i learned that they were running my credit on a completely different vehicle a 2006 nissan titan( Mind you i have video recordings and screenshots of all interactions and online pages) When I noticed it and brought it up they claimed the photographer uploaded it on the wrong vehicle page online. I then waited two weeks due to their system being down to be told i was not approved on the actual vehicle because it was a 2005 and the bank doesn't finance vehicles older than 2006. They then tried to sell me the other vehicle that they illegally ran my credit on when i did not even inspect or even drive it i turned it down and asked for my down payment back so he said come in the next day, next day comes around he says wait till next monday due to business owner being out at auction monday comes around and he now says i have to wait till Thursday due to the company being out of business checks.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Spent 2000 getting and fixing truck when I was at dealership to get it fixed as in tires 560 that and 1500 down payment 60 for brakes harmonic balancer is the issue currently it is at their mechanic still waiting almost 7 days now with it being broke down at the mechanic yard in tucson with no answer from the dealership in 2 days no real definition on why my truck is taking so long to be returned for just a 2 hr job to fix

  Customer response

  05/20/2024

  Would like to settle this dispute, Yes it is resolved.

• Initial Complaint

  04/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On December 8th 2023 I went to finance a car from Tucson Used Autos Sales and got a 2021 Toyota Camry. Ever since I was paying $622 as my monthly payment. On April 11th 2024, a tow truck came to pick up the vehicle without any knowledge or reason as why to. Once i called to make a polive report, thwy wers rhw ones to let me know a tow truck had taken it. The next day I went down to the office to speak with the owner and the sales rep named Cesar and the owner told me they had it bscause the bank didnt authorize the loan due to the vehicle returning as a total loss. I then was told that i could get a new vehicle with the down payment I had given for the Camry as well as the payments that I had already made. I would go into the office and wait for paper work to be done but neither the owner or the sales rep were ever there to help me. Every time I was tbere i would wait from 5-7 hours for either one to show up. After 3 days of the same thing, i asked for my money back on April 19th 2024. On April 22nd 2024 they called me to go pick up my money and belongings frlm the vehicle. When I got there, my husbands passport was missing and an air compressor. I was also told that Instead of receiving my money back that I owed them a total of $74. Once I asked him for paperwork or documentation stating what was subtracted from my down deposit and what was that I ended up owing them he ended up telling me that they were close for the day and couldn't help me with that until the next day which would be April 23rd. Today is April 23rd as I am putting in this report and don't think I can handle any much more of wasting my time by going down and doing nothing but arguing, going back-and-forth with the owner. I did advise him that I would be speaking with in Attorney General and also be putting in the report with the Better Business Bureau and he said that to do what I had to do but that he wasn't going to give me my money back.

  Business response

  04/27/2024

  Hello Emely Auz 

  we apologize for any inconvenience or misunderstanding, after we reviewing your file fund  out from our Finance department that we couldn’t qualify you for $30k vehicle but we did  approved you under $20k vehicle. Meanwhile working with our lenders for a better apr and better payment options for you we went ahead loan you a 2021 Toyota Camry SE  to earn your business and help you get around since you Mention to us you didn’t have no vehicle. After all the hard work we put on you don’t want to or like to get a cheaper unit we didn’t had no choice to get our loaner back at that point you refused to return it back and we had no choice to repo it from you and charge you the restocking fees by our company policies. The miles you drove alone was over the down payment you put. But we are here to help you give you the down payment credit back not charging you any restocking fees from the loaner toward $20k loan you approved. 

  Please feel free to come in or contact us to resolve your issues we here to help you resolve it. 
  

  Tucson used auto sales llc 

  **** * *** *** ****** ** ***** ** *** *** **** ***********************

  Customer response

  04/29/2024

  I do not agree with anything that was in his response. I do not want to do any business with him after everything that’s happened. I have recordings from phone calls saying the opposite of what he is stating. Never was I told to return the car nor asked to do so. I had believed that my car was stolen I made a police report and then I found out through the sales persons that my car was towed. Again I do not want to purchase a car from that business. I was told we were going to get our money back and after going back and forth for a few days, I then was denied my money back and he stated I owed him. He wanted to charge me 99 cents per mile driven. I then found out that a mile should be charged 25 cents and not 99 cents. 

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In October 2023 I pitched a 2020 Toyota Corolla from Tucson Used Auto Sales. After purchasing the car, I noticed that the back running lights where not working which lead to me being pulled over by Tucson PD. I took the car back to get repairs which I had to come out of pocket because they would not repair the vehicle. I also purchased a car detailing and they told me to come on a Saturday which I did and sat for two hours just for them to tell me that they don’t do details. I paid 130 dollars for the service and have not received it. I came in to ask them for my money back and they told me the guy who took the money for the detail no longer works here. I would like my money back for the incomplete service and for the repairs I had to get out of pocket.

• Initial Complaint

  12/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I paid $12k for a 2010 Mercedes Benz C Class and two months later I find out the engine has a crack. I went back to trade the car I got a 2016 Toyota Corolla S . The owner traded what I paid towards the Corolla plus $1,685 was the remaining balance. I didn’t have the money I told him I would pay him by December 15, 2023. December 2 comes along and I just couldn’t meet my financial obligation toward the car so I asked the owner if he would either trade the car for a car of lesser value so I wouldn’t t have to owe anything or if he would buy the car. He said he would buy the car from me for $5k. I decided I needed the money either way I would’ve lost the car due to non payment. He wrote me two business checks for $2,500 each. I give him the key to the Corolla. Later that day I try to cash the checks at PLS they tell me they don’t cash checks from that company because they owe PLS a lot of money. I tried a mobile deposit to my bank account two days later it was rejected. Long story short I was paid $2,500 on december 12 and today is the 18 of december and still haven’t received my money. At this point I’ve been almost everyday to that business and still nothing. I have never in my entire life been treated like my life doesn’t matter from a business until I bought a car from this place. going on 3 weeks and i still haven’t been paid the remaining $2,500.

  Customer response

  01/02/2024

  I filed a complaint on Monday December 18 2023 against Tucson Used Auto Sales and the complaint has been resolved today December 20, 2023.
  

  Thank you
  Breanne English

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This business over charge me for a vehicle that’s been in accident !! I especifically ask for a car with no accident they said that this car was not !!! In any and another thing they did !! They agree on 32,899 and as I went back to document they left 34,999

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 8/13/23 I purchased a truck outright from this dealership. I paid for them to license and register the vehicle. They provided a temp tag that expired 9/27/23, I have repeatedly tried to contact them, they do not return calls, I did manage to speak with someone 3 times out of the 10+ times I called and left voicemails. Each time the person I spoke with told me they would take care of it and yet they have still NOT even sent the paperwork in to license or register the vehicle. The last person I spoke with promised to send me another temp tag and they have not done that either. Having a consumer pay for something and then not providing what was paid for is FRAUD!

  Business response

  09/30/2023

  Mr, Turvey, I personally reply to your call in regards this matter, On September 28 2023 2;15 PM your plates and registration were done by MVD.  I left you a message to see how you will get them or if you needed them by mail. No answer.  attache see , and will also email you to your personal email.

   

  Any questions please call me back.

  Jose P

  Customer response

  10/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20677173, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Steven Turvey
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩