Complaints

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I enrolled my boys 8 and 10 yrs old in Larios karate club. I was very impressed with this man's history and experience. There was never AC going in the building and the children were all under 13 yrs of age. They were sweating and allowed only one break for drink and bathroom and that is if it was " earned". The instructor never told me he was not going to be teaching. Instead I received " lessons" from one of his students. An older man in his late 40s who was very overweight. I was not pleased. The student never stretched or engaged in any physical movement or demos for the children. In all the time being there I saw children dragging themselves on the floor literally and odd movements of jumping and crawling on the floor. All this with no AC and possibly water break. I feel disillusioned, lied to and disrespected as when I attempted to withdraw my boys the Sensei larios belittle me and my boys stating on a few occasions I was a "bad" mother who didn't have any discipline and that my children were " lazy" and manipulate. Very unprofessional and I personally felt manipulate and forced to continue bringing my boys. I spoke to another mother there who in confidence confided in me her children would cry and ask her not to bring them to Mr ********************** class. I had the same experience with my children crying as well to not take them. One of my boys got injured due to the student instructor never stretching the children or giving a example of how to perform these odd exercises on the floor. My son could not walk for 4 days due to this student being overweight and never being physically active. I was scared in those four days as I realized I watched all these children drag themselves on a dirty floor with no AC , no water break literally unless it was earned and no one to demonstrate anything to these children. This ****** is already in his 70s and when I asked for my refund he told me something very odd. He told me he would not refund me because he owed lots of money

  

  Business response

  07/24/2023

  I'm sorry to hear about your experience ******. Howerever as a business owner of Larios Karate for many years, I will defend my integrety of years of experience  and work. To start off, my facility has a working air conditioner  to facilitate confort for everyone there. My instructors and me take pride and devotion to train everyone that walks through the door. When we get new students, there are forms that are signed as a commitment to show up for class and get the most of our training techniques  as possible. These sessions take time for students and see results. One of the biggests things mentioned on that form are "Refunds", and you can't  attend sessionsand all of a sudden decide to ask for a refund because satisfaction was not made. Your boys seemed to enjoy the sessions and they mentioned it to me as well. I have been in this business for many years and have not had any refund issues til now. I am sorry again about your experience but no refunds are made because you changed your mind.

   

  Thank you!

  Customer response

  07/24/2023

  There was no AC during the time I was there with my boys during these classes and in fact no AC the days I went to speak to Mr ********************** without my boys. This man lied saying he was the instructor   a man who was a student who was not physically fit was actually the " instructor" and I was verbally insulted and felt manipulated. Mr ********************** several times called me a mother who can't discipline and raise her children when I questioned things about his service that was not what he originally offered and insulted my children as well saying things like " lazy" or " unmotivated or unruly" because one of my son's injured his shin the very first time he attended this so called class. I was verbally insulted. My children were verbally insulted. There was no AC and that is breaking AZ state law of places such as a school to provide AC and the service I paid for I did not receive. I don't think it's okay for a man to get paid and lie about his services and on top of that break AZ state laws. I do deserve my refund. As there is a review on Revdex from other parents complaining of not getting the service they paid for and being denied a refund. This man is getting easy money lounging off his reputation of a great instructor as he doesn't provide what he is advertising he is. It is not only my experience but another parents experience as well found on Revdex. How many other parents paid and decided to not attend because this man did not live up to his service and he still kept money. Not okay 

  

  Business response

  07/25/2023

  To whom it may concern,

  I have been back and forth With ****** (client) on this matter and she seems to be bashing my integrety also in ****** reviews. I have been running my business for many years now and have never an issue at all until now only because the client decide to get her money back. I have policies in place on refunds that she agreed on. I have also been a BBB accredited business for many years now I have been very responsive to anything that comes my way for  attention. The statements being said from Ms ****** are false, like my studio a/c not working when actually is. She also claims that I insulted her kids which is also false because if anything all I didwas train with the kids to teach them because that was the parents request. As of now I have no refund in place for Ms ****** since she ****** to the "no refund" policy when signing up the kids. She still has an amazing balance and breaching the contrac.

  Thank you!

  Customer response

  07/25/2023

  I have not had any contact with Mr *********************** Technology exists where there is call history and I'm more than open for him to show me the times I have called him. In my view and how I feel it's another way he is showing his character by lying. Mr ********************** violated ******** laws putting children at risk along with " discipline" that included " earning" the right to drink water. As a child of a retired navy veteran this is a form of torture used or was used by the US military. This man broke the law and withheld basic human needs. Again I am not the only parent(s) who were deceived by Mr *********************** Their review is found on Revdex. And yes he did insult my children and I on 3 occasions. Also My sister attended the classes and she was witness to no AC 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩