DJs
The CanyonThis business is NOT BBB Accredited.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am seeking a refund for myself and on behalf of others who were deceived by The Canyon Club's business practices for tickets that went on sale shortly after 2:00pm on Wednesday, February 7, 2024 for their event "*********************** Tribute by Blank Space." The event was initially promoted with the copyrighted image of *************************** Eras Tour poster and on ********* the "event" was created at 2:08pm, stating that it was an event by ********************************************** and *********************** (see attached). The copyrighted image is also used with the ticketing service, ***, where it was indicated that *********************** was part of the event's "Artist Lineup" (see photo) and also could be accessed by searching *********************** on ***. The event features a tribute performer in the likeness of ***********************, which is not disputed, but could have been construed as in addition to *********************** herself. Later in the afternoon the event was removed from *************************** ******** page and thus it was clear that she (***********************) would not be attending. Canyon Club sold tickets to at least ten people who indicated on the Canyon Club's ******** page that they did so because Canyon Club and *** used ******** image (not just on ******** but through the ordering process as well). These posts have since been deleted by Canyon Club. I have been in contact with Canyon ***************** which indicated that they cannot issue refunds. They lied to me stating that the photograph was mistaken to be ******. Not true. The image Canyon Club used was *************************** copyright not used with permission. (see attached). They changed the photograph afterwards. They also claimed that it "is clearly a tribute act and is plain to see when purchasing tickets." That is also not true, as the *** site proclaimed *********************** among the "Artist Lineup." My further attempts to reach Canyon Club have not been returned.I paid $55.13 for a ticket for this event under deceptive means and am seeking a full refund.Initial Complaint
02/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Business is tricking people into buying the tickets for an event, *********************** Tribute by ***** Space by telling people *********************** is in the line up. Business wont refund and wont respond. Business wants people to believe that *********************** is coming. Date of transaction: Feb 7, **** *** paid: $110.78 False advertising on ********* AXS.com Business is not responding. Confirmation number is *******. Order Date:Feb 7 **** ****************** Address:********************** URL:****************** Approval Auth Number:00630D Reference Number(s):kb3yywqmBusiness response
02/12/2024
We do this listening party many time before
never had people think nor did we say ********************* was attending
I think because she liked the post
********************* or Her administrated added the event never saying she was attending
We did nothing wrong and was spewing legal threats based on a completely wrong assumption but seeing this I would be happy not to have him attend anything at any of my 13 venues
Sorry your being manipulated by half or incorrect information
As **** LLC does about **** concerts a year we would never miss lead anyone to sell a ticket
Customer response
02/13/2024
Complaint: 21263833
I am rejecting this response because:I have gone to a lot of *********************** listening parties and none of them tagged ****** as their host. It is even in other apps that she will be attending/performing in this event. This is the organizers strategy to make people buy their tickets.
See pictures attached.
Sincerely,
*****************************Initial Complaint
08/31/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased tickets through Ticketmaster for a *********************** concert at the **************. Purchased in 2021 and it was postponed due to COVID, but never rescheduled. Ticketmaster informed me that a refund can be obtained, but had to go through vendor. Was not sure if vendor was **************, but they told me to contact The Canyon Club owned by Sterling. I did all the required steps they asked for. First started process in November 2022. In May 2023 they told me they had mailed me a check, but to wait 6-8 wks, which I did. After 7 wks, I contacted them and first the representative said he longer worked there, but he was still responding to emails. Then he said check was lost in mail and they would stop payment on it and send out a new check. It is now almost September and they still have not sent out a check. I even sent Canyon Club owner, ***** an email, but still no response and no check. I think they are scamming me and are taking me in circles and are avoiding processing my refund. Hoping you can help me.Initial Complaint
08/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchase tickets for a concert at the Canyon Club ********* **. ******. The concert was canceled and the Canyon Club refuses to refund my money. The the was ******** and ******************************* schedule for July 14, 2023.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.