ComplaintsforThe Canyon

• Initial Complaint

  02/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am seeking a refund for myself and on behalf of others who were deceived by The Canyon Club's business practices for tickets that went on sale shortly after 2:00pm on Wednesday, February 7, 2024 for their event "*********************** Tribute by Blank Space." The event was initially promoted with the copyrighted image of *************************** Eras Tour poster and on ********* the "event" was created at 2:08pm, stating that it was an event by ********************************************** and *********************** (see attached). The copyrighted image is also used with the ticketing service, ***, where it was indicated that *********************** was part of the event's "Artist Lineup" (see photo) and also could be accessed by searching *********************** on ***. The event features a tribute performer in the likeness of ***********************, which is not disputed, but could have been construed as in addition to *********************** herself. Later in the afternoon the event was removed from *************************** ******** page and thus it was clear that she (***********************) would not be attending. Canyon Club sold tickets to at least ten people who indicated on the Canyon Club's ******** page that they did so because Canyon Club and *** used ******** image (not just on ******** but through the ordering process as well). These posts have since been deleted by Canyon Club. I have been in contact with Canyon ***************** which indicated that they cannot issue refunds. They lied to me stating that the photograph was mistaken to be ******. Not true. The image Canyon Club used was *************************** copyright not used with permission. (see attached). They changed the photograph afterwards. They also claimed that it "is clearly a tribute act and is plain to see when purchasing tickets." That is also not true, as the *** site proclaimed *********************** among the "Artist Lineup." My further attempts to reach Canyon Club have not been returned.I paid $55.13 for a ticket for this event under deceptive means and am seeking a full refund.

• Initial Complaint

  02/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Business is tricking people into buying the tickets for an event, *********************** Tribute by ***** Space by telling people *********************** is in the line up. Business wont refund and wont respond. Business wants people to believe that *********************** is coming. Date of transaction: Feb 7, **** *** paid: $110.78 False advertising on ********* AXS.com Business is not responding. Confirmation number is *******. Order Date:Feb 7 **** ****************** Address:********************** URL:****************** Approval Auth Number:00630D Reference Number(s):kb3yywqm

  Business response

  02/12/2024

  We do this listening party many time before

  never had people think nor did we say ********************* was attending

  I think because she liked the post 

  ********************* or Her administrated added the event never saying she was attending

  We did nothing wrong and was spewing legal threats based on a completely wrong assumption but seeing this I would be happy not to have him attend anything at any of my 13 venues

  Sorry your being manipulated by half or incorrect information 

  As **** LLC does about **** concerts a year we would never miss lead anyone to sell a ticket

  Customer response

  02/13/2024

   
  Complaint: 21263833
  
  I am rejecting this response because:

  I have gone to a lot of *********************** listening parties and none of them tagged ****** as their host. It is even in other apps that she will be attending/performing in this event. This is the organizers strategy to make people buy their tickets.

  See pictures attached. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/31/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased tickets through Ticketmaster for a *********************** concert at the **************. Purchased in 2021 and it was postponed due to COVID, but never rescheduled. Ticketmaster informed me that a refund can be obtained, but had to go through vendor. Was not sure if vendor was **************, but they told me to contact The Canyon Club owned by Sterling. I did all the required steps they asked for. First started process in November 2022. In May 2023 they told me they had mailed me a check, but to wait 6-8 wks, which I did. After 7 wks, I contacted them and first the representative said he longer worked there, but he was still responding to emails. Then he said check was lost in mail and they would stop payment on it and send out a new check. It is now almost September and they still have not sent out a check. I even sent Canyon Club owner, ***** an email, but still no response and no check. I think they are scamming me and are taking me in circles and are avoiding processing my refund. Hoping you can help me.

• Initial Complaint

  08/28/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchase tickets for a concert at the Canyon Club ********* **. ******. The concert was canceled and the Canyon Club refuses to refund my money. The the was ******** and ******************************* schedule for July 14, 2023.

• Initial Complaint

  12/10/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  12/9/21 We are informed that main act ******* ********** will not be performing minutes before he was meant to take stage (after 9m). It is blatantly obvious the ***** knew he would not be performing this night (he cancelled the show previous night in **** *** and had no merchandise set up at ****** ****** The venue (and maybe artist) deliberately waited that long to announce cancellation, just so patrons could come and waste **** + on food and ****** I ******* they scammed their ******* knowing full well there would be no performance ****** the time and money we spent was ********** **** They've likely done this before and will do it again to future ********

  Business response

  01/11/2022

  Business Response /* (1000, 8, 2022/01/02) */ I'm a little confused on why they would have a complaint because the performer got sick we did not know that he was not going to be performed we hired a doctor gave him intravenous fluids and booked a hotel room loaded the band and set up the Opening Band and the main act was set up on stage we waited for the doctors report he felt good up until 5 PM and then he got sick again between five and six is when we could see no other Option other than canceling the concert as he was unable to perform the tickets can be refunded at point of purchase or used for theInveigh Milstein new date Consumer Response /* (3000, 10, 2022/01/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Completely absurd illogical response from venue to side skirt their deception as expected. By their own admission knowing there was a high likelihood he would not perform, and yet charging us upfront for overpriced food and beverage regardless. And the lies continue, as there is no refund being offered by point of purchase (ticketmaster) who cite venue's No refund policy as an excuse. I will in fact use my ticket for the postponed yngwie malmsteen Show at the canyon (not inveigh milstein - the clowns cannot even spell the artist's name right apparently). I will not however be forced to pay for another overpriced meal when I attend my seat at the postponed show. Again, this venue will honour my postponed ticket in May, and I WILL NOT BE PURCHASING ANOTHER MEAL. Business Response /* (4000, 12, 2022/01/07) */ I need help I guess this is just an angry guest who obviously does not understand or have any sympathy for the performer and somehow was blaming me for the performer getting sick I can get and understand the rant but I don't know if it is a contract dispute obviously I wouldn't of loaded in the band at a $****** expense Soundcheck a band Pay the band hire a doctor with the intent of not having Not having the show but when a customer ask like a crazy person and you validate them I'm understanding that you are not really trying to resolve anything and allowing someone to make completely ignorance claims I do 2000 concerts a year There is a pandemic people to get sick and we do what is best for everyone involved and it seems that you are indulging someone who is just making up stuff and by me engaging with them it somehow validates a concern that has never been a concern in the ****** concerts I've done in the past five years Consumer Response /* (4200, 14, 2022/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hope *** is getting a sense of what kind of business this is with their *********** ********* (and ironically has the nerve to call my complaint a ********** Check any of their yelp or google reviews and you'll see their pulling the wool over the paying customers' eyes is a common theme, picked up on by many others. And on said evening everyone in that hall knew they'd been cheated. Ranting about all the shows they've done and how much it cost them to load in that artist (no mystery why we had to fork over all that food and beverage money ******* is it ****** Anyway I tire of these ******** ******* ************** Still not addressing anything as usual (how about the fact there are no refunds being offered by ************ contrary to your claim? No response of course, but please drove on about how many shows you put on a year) I'll just repeat for BBB's records. I fully expect this venue now to honour my ticket in May for postponed show per their policy, at the table and seat I paid for, and I will not be forced to waste another dollar on a meal (I already paid for this last time). Any other outcome will reinforce my point about this business' dealings. They can save their time and not bother with another bs response.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩