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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Athletic Organization

United States Tennis Association-Northern California

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Organization.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We need help escalating this matter as **** NorCal has been unresponsive and avoids addressing our concerns via email or phone. They are misleading thousands of players in Northern California and failing to operate with fair business principles. I was wrongfully suspended and still have suspension points that are unwarranted. Date of the Transaction: The issue began on Dec 4, 2024, and remains unresolved. Players continue to face unjust penalties despite appeals.Amount Paid: We have paid annual memberships, team rostering fees, and $50 per person for appeals, expecting fair competition and adherence to policies. This does not include countless hours spent fighting these unfair rulings.What the Business Committed to Provide: **** promised a fair and transparent rating, appeal, and grievance process. Players should not be unfairly penalized when following the rules.Nature of the Dispute: Despite meeting rating requirements, **** imposed suspension points on players, contradicting prior decisions. The ******************* issued harsh penalties without clear justification, and appeals have been handled without transparency. **** refuses to provide legitimate explanations.USTAs Attempt to Resolve the Problem: We have filed multiple appeals, yet **** has given contradictory responses, ignored key questions, and upheld unfair penalties. Higher authorities, including the Board of Directors, have failed to take action.Timeline of ***** Avoidance:12/4/24: Received initial grievance.1/2/25: ******************* suspends 38 people (attached).2/18/25: Live hearing held.2/27/25: Appeal decision released (attached).2/28/25: Our captain reached out immediately for clarification 3/28/25: One month later, we received an email with vague responses that did not even come close to addressing our frustrations. (attached)

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We need help escalating this matter as **** NorCal has been unresponsive and avoids addressing our concerns via email or phone. They are misleading thousands of players in Northern California and failing to operate with fair business principles. I have been wrongfully suspended for following all rules that **** outlines, and they refuse to communicate thoroughly with us and are pushing the blame to the players instead. Date of the Transaction: The issue began on Dec 4, 2024, and remains unresolved. Players continue to face unjust penalties despite appeals.Amount Paid: We have paid annual memberships, team rostering fees, and $50 per person for appeals, expecting fair competition and adherence to policies. This does not include countless hours spent fighting these unfair rulings.What the Business Committed to Provide: **** promised a fair and transparent rating, appeal, and grievance process. Players should not be unfairly penalized when following the rules.Nature of the Dispute: Despite meeting rating requirements, **** imposed suspension points on players, contradicting prior decisions. The ******************* issued harsh penalties without clear justification, and appeals have been handled without transparency. **** refuses to provide legitimate explanations.USTAs Attempt to Resolve the Problem: We have filed multiple appeals, yet **** has given contradictory responses, ignored key questions, and upheld unfair penalties. Higher authorities, including the Board of Directors, have failed to take action.Timeline of ***** Avoidance:12/4/24: Received initial grievance.1/2/25: ******************* suspends 38 people (attached).2/18/25: Live hearing held.2/27/25: Appeal decision released (attached).2/28/25: Our captain reached out immediately for clarification 3/28/25: One month later, we received an email with vague responses that did not even come close to addressing our frustrations. (attached)

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We need help escalating this matter as **** NorCal has been unresponsive and avoids addressing our concerns via email or phone. They are misleading thousands of players in Northern California and failing to operate with fair business principles. Our team has been wrongfully suspended and we want answers. Date of the Transaction: The issue began on Dec 4, 2024, and remains unresolved. Players continue to face unjust penalties despite appeals.Amount Paid: We have paid annual memberships, team rostering fees, and $50 per person for appeals, expecting fair competition and adherence to policies. This does not include countless hours spent fighting these unfair rulings.What the Business Committed to Provide: **** promised a fair and transparent rating, appeal, and grievance process. Players should not be unfairly penalized when following the rules.Nature of the Dispute: Despite meeting rating requirements, **** imposed suspension points on players, contradicting prior decisions. The ******************* issued harsh penalties without clear justification, and appeals have been handled without transparency. **** refuses to provide legitimate explanations.USTAs Attempt to Resolve the Problem: We have filed multiple appeals, yet **** has given contradictory responses, ignored key questions, and upheld unfair penalties. Higher authorities, including the Board of Directors, have failed to take action.Timeline of ***** Avoidance:12/4/24: Received initial grievance.1/2/25: ******************* suspends 38 people (attached). 2/18/25: Live hearing held.2/27/25: Appeal decision released (attached).2/28 - 3/28: Multiple follow-ups via email and phone (attached), ignored or dismissed.3/28: Final response from **** was an inappropriate dismissal of concerns (attached).

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We need help escalating this matter as **** NorCal has been unresponsive and avoids addressing our concerns via email or phone. They are misleading thousands of players in Northern California and failing to operate with fair business *************** of the Transaction: The issue began on Dec 4, 2024, and remains unresolved. Players continue to face unjust penalties despite appeals.Amount Paid: We have paid annual memberships, team rostering fees, and $50 per person for appeals, expecting fair competition and adherence to policies. This does not include countless hours spent fighting these unfair rulings.What the Business Committed to Provide: **** promised a fair and transparent rating, appeal, and grievance process. Players should not be unfairly penalized when following the rules.Nature of the Dispute: Despite meeting rating requirements, **** imposed suspension points on players, contradicting prior decisions. The ******************* issued harsh penalties without clear justification, and appeals have been handled without transparency. **** refuses to provide legitimate explanations.USTAs Attempt to Resolve the Problem: We have filed multiple appeals, yet **** has given contradictory responses, ignored key questions, and upheld unfair penalties. Higher authorities, including the Board of Directors, have failed to take action.Timeline of ***** Avoidance:12/4/24: Received initial grievance.1/2/25: ******************* suspends 38 people (attached).2/18/25: Live hearing held.2/27/25: Appeal decision released (attached).2/28/25: Our captain reached out immediately for clarification 3/28/25: One month later, we received an email with vague responses that did not even come close to addressing our frustrations. (attached)

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We need help escalating this matter as **** NorCal has been unresponsive and avoids addressing our concerns via email or phone. They are misleading thousands of players in Northern California and failing to operate with fair business *************** of the Transaction: The issue began on Dec 4, 2024, and remains unresolved. Players continue to face unjust penalties despite appeals.Amount Paid: We have paid annual memberships, team rostering fees, and $50 per person for appeals, expecting fair competition and adherence to policies. This does not include countless hours spent fighting these unfair rulings.What the Business Committed to Provide: **** promised a fair and transparent rating, appeal, and grievance process. Players should not be unfairly penalized when following the rules.Nature of the Dispute: Despite meeting rating requirements, **** imposed suspension points on players, contradicting prior decisions. The ******************* issued harsh penalties without clear justification, and appeals have been handled without transparency. **** refuses to provide legitimate explanations.USTAs Attempt to Resolve the Problem: We have filed multiple appeals, yet **** has given contradictory responses, ignored key questions, and upheld unfair penalties. Higher authorities, including the Board of Directors, have failed to take action.Timeline of ***** Avoidance:12/4/24: Received initial grievance.1/2/25: ******************* suspends 38 people (attached).2/18/25: Live hearing held.2/27/25: Appeal decision released (attached).2/28/25: Our captain reached out immediately for clarification 3/28/25: One month later, we received an email with vague responses that did not even come close to addressing our frustrations. (attached) Additionally, I've contacted ***** **** (****) separately multiple times since 2/27/25 for a refund and have since been ignored. (attached)

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We need help escalating this matter as **** NorCal has been unresponsive and avoids addressing our concerns via email or phone. They are misleading thousands of players in Northern California and failing to operate with fair business *************** of the Transaction: The issue began on Dec 4, 2024, and remains unresolved. Players continue to face unjust penalties despite appeals.Amount Paid: We have paid annual memberships, team rostering fees, and $50 per person for appeals, expecting fair competition and adherence to policies. This does not include countless hours spent fighting these unfair rulings.What the Business Committed to Provide: **** promised a fair and transparent rating, appeal, and grievance process. Players should not be unfairly penalized when following the rules.Nature of the Dispute: Despite meeting rating requirements, **** imposed suspension points on players, contradicting prior decisions. The ******************* issued harsh penalties without clear justification, and appeals have been handled without transparency. **** refuses to provide legitimate explanations.USTAs Attempt to Resolve the Problem: We have filed multiple appeals, yet **** has given contradictory responses, ignored key questions, and upheld unfair penalties. Higher authorities, including the Board of Directors, have failed to take action.Timeline of ***** Avoidance:12/4/24: Received initial grievance.1/2/25: ******************* suspends 38 people (attached).2/18/25: Live hearing held.2/27/25: Appeal decision released (attached).2/28/25: Our captain reached out immediately for clarification 3/28/25: One month later, we received an email with vague responses that did not even come close to addressing our frustrations. (attached)

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We need help escalating this matter as **** NorCal has been unresponsive and avoids addressing our concerns via email or phone. They are misleading thousands of players in Northern California and failing to operate with fair business *************** of the Transaction: The issue began on Nov 26, 2024, and remains unresolved. Players continue to face unjust penalties despite appeals.Amount Paid: We have paid annual memberships, team rostering fees, and $50 per person for appeals, expecting fair competition and adherence to policies. This does not include countless hours spent fighting these unfair rulings.What the Business Committed to Provide: **** promised a fair and transparent rating, appeal, and grievance process. Players should not be unfairly penalized when following the rules.Nature of the Dispute: We pay **** to manage/calculate our individual player ratings. However, even with the computer generated **** ratings, **** imposed suspension points on players. **** accused our whole team of having inaccurate ratings even though they are the ones that calculate and assign them at the end of each year. The ******************* issued harsh penalties without clear justification, and appeals have been handled without transparency. **** refuses to provide legitimate explanations.USTAs Attempt to Resolve the Problem: We have filed multiple appeals, yet **** has given contradictory responses, ignored key questions, and upheld unfair penalties. Higher authorities, including the Board of Directors, have failed to take action.Timeline of ***** Avoidance:11/26/24: Received initial grievance.1/2/25: ******************* suspends 38 people (attached). 38 includes another team (7.5 Combo Womens - Minions)1/27/25: Appeal Statements submitted (team appeal attached)2/25/25: Live hearing held.3/24/25: Appeal decision released (attached).3/26/25: I sent an email for clarification. No response yet.

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We need help escalating this matter as **** NorCal has been unresponsive and avoids addressing our concerns via email or phone. They are misleading thousands of players in Northern California and failing to operate with fair business *************** of the Transaction: The issue began on Dec 4, 2024, and remains unresolved. Players continue to face unjust penalties despite appeals.Amount Paid: We have paid annual memberships, team rostering fees, and $50 per person for appeals, expecting fair competition and adherence to policies. This does not include countless hours spent fighting these unfair rulings.What the Business Committed to Provide: **** promised a fair and transparent rating, appeal, and grievance process. Players should not be unfairly penalized when following the rules.Nature of the Dispute: Despite meeting rating requirements, **** imposed suspension points on players, contradicting prior decisions. The ******************* issued harsh penalties without clear justification, and appeals have been handled without transparency. **** refuses to provide legitimate explanations.USTAs Attempt to Resolve the Problem: We have filed multiple appeals, yet **** has given contradictory responses, ignored key questions, and upheld unfair penalties. Higher authorities, including the Board of Directors, have failed to take action.Timeline of ***** Avoidance:12/4/24: Received initial grievance.1/2/25: ******************* suspends 38 people (attached).2/18/25: Live hearing held.2/27/25: Appeal decision released (attached).2/28/25: Our captain reached out immediately for clarification 3/28/25: One month later, we received an email with vague responses that did not even come close to addressing our frustrations. (attached)

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the Transaction: The issue began on Dec 4, 2024, and remains unresolved. I continue to face unjust penalties despite appeals.Amount Paid: We have paid annual memberships, team rostering fees, and $50 per person for appeals, expecting fair competition and adherence to policies. This does not include countless hours spent fighting these unfair rulings.What the Business Committed to Provide: **** promised a fair and transparent rating, appeal, and grievance process. I should not be unfairly penalized when following the rules.Nature of the Dispute: Despite meeting rating requirements, **** imposed suspension points on me, contradicting prior decisions. The ******************* issued harsh penalties without clear justification, and appeals have been handled without transparency. **** refuses to provide legitimate explanations.USTAs Attempt to Resolve the Problem: I have filed multiple appeals, yet **** has given contradictory responses, ignored key questions, and upheld unfair penalties. Higher authorities, including the Board of Directors, have failed to take action.Timeline of ***** Avoidance:12/4/24: Received initial grievance.1/2/25: ******************* suspends 38 people (attached).2/27/25: Appeal decision released (attached).2/28/25: Our captain reached out immediately for clarification 3/28/25: One month later, we received an email with vague responses that did not even come close to addressing our frustrations. (attached) I was one of the appealing parties, but they completely ignored my request.

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the Transaction: The issue began on Dec 4, 2024, and remains unresolved. Players continue to face unjust penalties despite appeals.Amount Paid: We have paid annual memberships, team rostering fees, and $50 per person for appeals, expecting fair competition and adherence to policies. This does not include countless hours spent fighting these unfair rulings.What the Business Committed to Provide: **** promised a fair and transparent rating, appeal, and grievance process. Players should not be unfairly penalized when following the rules.Nature of the Dispute: Despite meeting rating requirements, **** imposed suspension points on players, contradicting prior decisions. The ******************* issued harsh penalties without clear justification, and appeals have been handled without transparency. **** refuses to provide legitimate explanations.USTAs Attempt to Resolve the Problem: We have filed multiple appeals, yet **** has given contradictory responses, ignored key questions, and upheld unfair penalties. Higher authorities, including the Board of Directors, have failed to take action.Timeline of ***** Avoidance:12/4/24: Received initial grievance.1/2/25: ******************* suspends 38 people (attached).2/18/25: Live hearing held.2/27/25: Appeal decision released (attached).2/28: Our captain reached out immediately for clarification 3/28: One month later, we received an email with vague responses that did not even come close to addressing our frustrations. (attached)

United States Tennis Association-Northern California is NOT a BBB Accredited Business.

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