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Business Profile

Jewelry Stores

Jeulia Jewelry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent over 200 dollars 6 months ago for a ring. They send me fake delivery notices through text and tell me I have to pay to have the full amount again to have it redelivered. They said it was destroyed because it couldn't be delivered. They never even tried to deliver it. I want my money back and they are refusing. I'm a stay at home mother so I KNOW if something is delivered. The company is Jeulia jewelry.

  • Initial Complaint

    Date:10/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 1, 2024 I purchased a ring from Jeulia ****** in the amount of $282.62. I paid extra to have moissanite upgraded stones throughout the ring. That evening I wanted to confirm that they had seen that option so I emailed ***************** They responded the next day and said that only the small flakes around the ring were going to be moissanite, but the eyes would still be a poor quality and hot pink. Obviously that is unacceptable so I asked for a refund.This company seems to only operate in the overnight hours so I got no response for another 24 hours but they told me that because the ring was already in production. They would have to keep 30% of my money if I wanted to go ahead with a refund. Going back-and-forth several times I realized I wasnt going anywhere.Then they offered To do the eyes in the upgraded moissanite as originally advertised, but I had to pay another $40. Like an idiot, I did that on July 10. Please see Credit card statement *********** took quite a while for my ring to arrive, and I kept inquiring about shipping. They eventually told me that they had Just put it into production. However, they told me back on July 2 that they already had it in production and that was why I couldnt have a full refund.The ring eventually arrived, but it is very awkward and unprofessional. It looks like an amateur made it. It is clunky, and it looks nothing like the original picture. It came in pieces instead of all one ring as shown in the pictures.I am very unhappy with this purchase, I dont think that it looks good at all, and I will never be able to wear this ring in public. Also, the communication with this company and their customer service policies are horrific. I am seeking a full refund, including a prepaid shipping label to send this ring back to them.

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered something on the 12th. On the 16th they told me it was out of stock. I asked for a return and they have issued me a store credit after several attempts to tell them that I do not want any credit.

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 7th 2024 I picked some jewelry I wanted from Jeulia.com and I decided I was going to make payments on it. A week later I check the status on the package and it still says the order is processing. I decided to go through more of the reviews to see if any one else had this problem and at lot of people did. I wait another 2 weeks and the order still hasnt processed, so I emailed Jeulias customer support and tried cancelling the order. Upon trying to cancel the order on 3/16/2024, the representative I was emailing informed me that there will be a 30% material fee which I didnt understand if the order hasnt even processed but I agreed anyways so that I could cancel it. On 3/21/2024 I got charged $32 from Jeulia and it still has the payment schedule even though I stated that I wanted to cancel the order, they still havent cancelled the order.

  • Initial Complaint

    Date:02/26/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to attempt to pushback delivery date with each and every email and now is threatening to charge me a restocking fee for something that they did not deliver when they promised and agreed to a delivery time. No longer need the product and I am not willing to Pay for something I never received. According to the reviews I am one of many so I would like something to be done about this.

  • Initial Complaint

    Date:02/22/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am attempting to cancel an order which is still in process and not getting any response from the company. The phone number provided on their website just goes to a message saying the system is closed and to go to the website to message them. I have messaged them 4-5 times through the website and emailed them 6 or 7 times and have gotten ABSOLUTELY NO RESPONSE from them.

  • Initial Complaint

    Date:06/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ring from Jeulia Jewlery off of their website on 6/9/2023. I received the following email: Thank you for your purchase. We've received your order#********* and are working on it now.NOTE: The jewelry you purchased may take 5 - 10 working days to be hand-crafted. You will receive a shipment notification email once the order is dispatched.The order #********* has never arrived. I emailed Jeulia Jewelry asking when my order would be shipped, and received thie following email: "We wanted to inform you that your order has been added to our priority list. We understand that receiving your order promptly and safely is essential, and that is why we are doing everything in our power to ensure it happens."We will email you the tracking number once your order ships out. This will allow you to easily monitor the delivery progress and know when to expect your package. I emailed Jeulia Jewelry a second time and they responded with an additional 10% off my order, which has still not arrived. I then emailed them a third time and Jeulie Jewelry has not responded to my correspondence. It is now 6/26/23 and still no delivery and now no response. I purchased this ring using Afterpay, which makes four equal payments to Jeulia Jewelry and two of the payments have been processed--and still no ring. Clearly, they are a fraudulent company.

  • Initial Complaint

    Date:06/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First, I ordered the ring from this website on November 2022. paid for express shipping and extra paid for exchange/return policy without problems and questions. easy returns! All together I paid $175 when I got it it was broken and came a week later as promised so I asked to return it they didnt let me do it. **** is not responding or been responding. Some very rude says they are in ***** and it will be very expensive for me and insurance but I bought doesnt count to months later, I took that again trying to get my money back. They said you can exchange no problem, so I searched for another ring and wanted to exchange. I sent my ring back to them address once I provided, when they got my ring savers emailing me saying there is the Butte open who is my payment from earlier thats why they cant send me another ring. I contacted ****** they said that company ***** got her money and there is no dispute open! so I texted back to them ,and they said the dispute is open ,and jeulia will not send me my money back. anything so I paid -now over $200 for extra fast shipping. It's what they asked.they To them My ring back plus the difference between they are lying and being very rude tome via emails. now I Am very sad. I dont know what to do .they are not responding anymore to my emails to give my money back please help. !Return tracking number *** number was ********************** Order ********* On may 22,2023 I send ring back with ***- tracking number proof they got it.

  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ring order number ********* on April 28 with free expedited shipping as it was part of their Mothers Day sale. I received a notification on May 6th that my order was shipped on May 6th via **** First Class which is 1-5 day shipping. It has been 4 days and my order still shows as Label Created. I would like to have my order by Mothers Day like I was promised.

  • Initial Complaint

    Date:03/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 items of jewelry (rings) on 2/20/23 in the amount of $157.50. The rings were too small, so I looked at their website for return instructions since none were included in the package. The website advertises a 30- day return/exchange policy , but does not provide a return address to ship the items back. Since I wanted to return, not exchange, I used their online submission to contact them for the return address starting on 3/10/23. Four times back and forth via email, they still will not provide me with the return address. I've even sent pictures as they've requested... twice! There is not phone number of their website to contact, so I called the number on their ******** page *************)... automated system answers and does not allow message to be left as the voicemail is full. I've tried calling the number on your BBB site *************)... no answer, just keeps ringing. This is unacceptable. Their website rate your service button doesn' work. The information should have been in the package, readily available on their website, or provided upon first contact. I just want to return this order within their policy guidelines and get my money back.

Jeulia Jewelry is NOT a BBB Accredited Business.

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