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Business Profile

Jewelry Stores

Jeulia Jewelry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 items of jewelry (rings) on 2/20/23 in the amount of $157.50. The rings were too small, so I looked at their website for return instructions since none were included in the package. The website advertises a 30- day return/exchange policy , but does not provide a return address to ship the items back. Since I wanted to return, not exchange, I used their online submission to contact them for the return address starting on 3/10/23. Four times back and forth via email, they still will not provide me with the return address. I've even sent pictures as they've requested... twice! There is not phone number of their website to contact, so I called the number on their ******** page *************)... automated system answers and does not allow message to be left as the voicemail is full. I've tried calling the number on your BBB site *************)... no answer, just keeps ringing. This is unacceptable. Their website rate your service button doesn' work. The information should have been in the package, readily available on their website, or provided upon first contact. I just want to return this order within their policy guidelines and get my money back.

  • Initial Complaint

    Date:02/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item and it was the wrong size. This took place 01/06/2023. I reached out via email to ********************************** to inquire how to return the items for the correct sizes. I was encouraged via the respondent, to simply place a new order while returning the previous one, to ensure receipt of the items on within my desired timeframe. During this process, I was asked rather I'd prefer store credit over my original payment refunded. I chose to have my original payment refunded. I was given a "1-3 business day" for this return by the respondent as well as via the websites return policy. It has been nearly 2 weeks. I have reached out via email regarding the status of my return, since I'd not gotten one, despite having confirmed the company's receipt of the returned item. 01/30/23, I received an email stating my refund has been issued "via store credit". I have since emailed the company and not received reply regarding my $153 refund (that does not include shipping costs).

  • Initial Complaint

    Date:01/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered something from them they keep giving run around saying it's shipping soon looks like robo email

  • Initial Complaint

    Date:12/19/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $135 for a ring. The company keeps telling me that they can't issue me a refund because the order has been shipped already. i contacted usps and found out that they are waiting on the item to be received from jeulia and i ordered it on 12/5/22. The company told me they contacted **** to get the order expedited and that **** would update their system about the order in 3 working days but the order was never received. This company is lying and they are refusing to give me a refund.

    Business Response

    Date: 01/09/2023

    Consumer Response /* (2000, 9, 2023/01/06) */ resolved

  • Initial Complaint

    Date:11/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My child made an accidental order because they wanted the pretty ring. When I found out about it and contacted Juliea about canceling the order, they informed me it was a few minutes past the two hour mark and they wouldn't cancel it without a 30% fee. I just want the entire amount refunded.

    Business Response

    Date: 12/06/2022

    Consumer Response /* (2000, 6, 2022/12/01) */ Issue has been resolved. A full refund has been received.

  • Initial Complaint

    Date:10/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jeulia is a jewelry company and I placed an order on 9/12/2022. I received the item and did not like it. I reached out to request a return and was told to send pictures of the item, which I did. Subsequently I received a email stating that because the tag was not attached to the ring I was no longer entitled to a refund and could only exchange or receive store credit. Their website does not disclose this information. There's nothing that informs the consumer that a refund is no longer available if the tag is removed from the ring. I am seeking a refund and I'm not interested in exchange. When I was requested to send pictures and given the runaround at no point did they mention anything about the tag having to be attached. I feel this is just a tactic to cheat customers out of refunds.

  • Initial Complaint

    Date:09/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ********** ring was lost when delivered to a Jeulia warehouse. I've spoken with a representative at the company and I'm told "the best they can offer" is for me to buy a new ring.

  • Initial Complaint

    Date:09/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/23/2022, I made a purchase of two rings and a gift box in the amount of $185. When I received the items the wedding band was too big. I requested via email to receive return instructions to return the item. They made me send in photos of the item I was returning before providing me with their return address and instructions. Finally, they provided the return address and instructions and I was able to return the item. They confirmed that they received the item in original condition. Immediately, they started pressuring me to accept store credit instead of a refund. I stated that I did not want store credit. They sent more emails trying to convince me to accept store credit and not a refund. I repeatedly stated that I did not want store credit, which became stressful and time consuming. The amount paid for the item being returned was $49.50. To avoid refunding me the amount paid, they unethically came back to recharge shipping costs that was free at the time of purchase as result of a promotional offer. No where on their website, which I have documented, does it state that if you return an item, free shipping may no longer be valid and will be deducted from your refund. They clearly do not want to give buyers back their money. They stated after deducting $20 shipping costs my refund would only be $29.50. They again asked me to put it on store credit. I said no to the amount and no to store credit. They in turn still issued me a refund in store credit against my stating numerous times that I wanted it on the original payment method and I wanted my full refund amount of $49.50. I am requesting my full refund amount of $49.50 to my original payment method. I also requested that the unethical practice of coming back to recharge shipping costs that was agreed to be free, to avoid refunding costumers, be reviewed. My experience with this company was stressful and time consuming. They harassed me via email to accept store credit. Horrible!

  • Initial Complaint

    Date:09/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ring with engraving. When the ring arrived on 4 September 2022 it was not engraved. I immediately contacted ******. They requested pictures, I provided pictures. Next email requested a video of the ring, I do not know how to do that on my phone. At the point I insisted they provide return instructions they blocked me from replying to their email. I tried calling ************* a recording put me on hold then came back said to try email or chat, then stated the mailbox was full and hung up. (I called 4 times with the same result.) I tried chat 52 minutes ago, still no response from them on chat. At this point all I want is approval to return the ring (they state anything returned without approval will not be processed.) Instructions on how to return the ring, address, return address since they state not to use my return address because, "it isn't ours." And a refund, I want nothing else to do with this company.

  • Initial Complaint

    Date:07/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase end of March 2022 with jeulia.com and tracking shows the package was delivered on April 1st. I never received the product and this company has made me jump through hoops won't give me a refund they expect me to pay for something that I neverr received they want to post office to lie and when calling them on the phone they are very rude and won't assist nor give a refund for product not received.

Jeulia Jewelry is NOT a BBB Accredited Business.

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