ComplaintsforSeabreeze Management Company Inc

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This HOA management company over charged $164.50 payment. I contacted them many times, they refuse to answer, not refund the extra charge

  

  Business response

  06/25/2024

  Dear ***************************,
  
  Thank you for bringing this to our attention. We take great pride in our communication efforts and are sorry to hear that your experience in this regard has not been satisfactory.
  
  In our review of the account details, it appears there was a reversal of a late fee but no additional payment noted. ***********************************, who oversees your community, attempted to contact you recently without success. She has left her contact information in a voicemail for you. She can provide assistance in resolving any outstanding matters.
  
  ********* will be your primary point of contact moving forward for any needs you may have concerning the ******************* Please feel free to contact her directly to discuss further.
  
  If there's anything else I can assist you with, please do not hesitate to reach out to me.
  
  Best regards,
  
  ***************************
  *****************************************************

• Initial Complaint

  04/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My HOA SEABREEZE MANAGEMENT CONPANY hired NOT AUTHORIZED towing company. And some occasions they the security still put citations even when I put my permit . I really feel not safe now, I feel like they aimed for my car since its a newer car. Maybe the security getting some profits for calling the tow car. *** suppose to make people feel safe not scared and paranoid. Even more so knowing the company just hired anyone to tow cars which is a private property.

  

  Business response

  05/09/2024

  *********************, 
  
  Thank you for bringing your concerns to our attention. At Seabreeze Management Company, we prioritize the safety and well-being of all residents within our managed communities. Please rest assured that kickbacks are never a part of our business practices, and we hold our vendors to the highest standards of integrity and professionalism.
  
  Regarding the parking enforcement in question, we want to assure you that vendors are approved before they are engaged to provide services within our communities. Any towing resulting from inappropriate parking or non-visible permits would be conducted by a vehicle that the company has engaged. 
  
  Furthermore, while we understand citations can be frustrating, please note that they are issued in accordance with community guidelines to ensure the safety and orderliness of the premises. Our team is trained to enforce these rules consistently and fairly, and in accordance with your communitys CC&Rs. 
  
  If one believes there has been an error or unauthorized action, one would provide us with specific details so we can investigate and take appropriate action. I understand that you have already connected with your communitys manager and your topic of concern is scheduled to be discussed at the next board meeting, the week of May 20th, and you will have a response from them that week.
  
  Your concerns are important to us, and we are committed to addressing them promptly and effectively. Please feel free to reach out to us directly with any further questions or concerns you may have. Again, you should be hearing from your board regarding this issue the week of May 20th. 
  
  Sincerely,
  
  ***************************
  Seabreeze Management Company
  ********************************************************************

  Customer response

  05/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  01/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We are trying to get in contact with our HOA President or Board to see how long before the Board approves the buyer of our house. I was informed they have 30 days to decided but we would like an answer on how far along are we in this the process, or when does the board meet to make this decision. We have received a default letter on the close of our new house, as well as being fined a daily fee for everyday we are late in closing.

  

  Business response

  05/09/2024

  *******************,
  
  Thank you for reaching out to us regarding the approval process. We understand the importance of timely communication and resolution in such matters.
  
  However, after reviewing our records, it seems that we do not have your name on file, and we are unable to locate your account information through the provided phone number, address, or email address.
  
  To better assist you and expedite the resolution of your concern, could you please provide us with the property address or community name associated with your inquiry? This will enable us to identify the appropriate board and provide you with the necessary assistance.
  
  Once we receive this information, we will promptly investigate the status of your approval process and provide you with an update regarding the board's decision timeline.
  
  Thank you for your cooperation, and we look forward to resolving this matter for you.
  
  Best regards,
  
  ***************************
  Seabreeze Management Company
  *****************************************************

• Initial Complaint

  12/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to express my deep dissatisfaction and utter dismay over the abysmal handling of my HOA account, a situation that has become an unrelenting nightmare since Aug 2023.Paying in advance to preempt any potential overcharges. However the colossal mismanagement ensued when Seabreeze altered account numbers, thrusting all homeowners into a cycle of creating new accounts.I discovered discrepancies in my monthly statements. I promptly sought confirmation from Seabreeze regarding the monthly payment amount. To my disbelief the additional funds I diligently sent every month seem to have evaporated into thin air, sparking confusion and frustration.*** representing Seabreeze, acknowledged this during a call on Aug 9. Despite the assurance that the matter was under control my September payment was returned and subsequent attempts to get a response from Seabreeze have failed. The lack of management epitomizes a blatant disregard for attention . A invoice Sept 22, credits my account, yet I have a delinquent fee. Despite consistently providing proof of payment, Seabreeze remains committed to the absurd narrative of my delinquency, unabashedly tacking on unwarranted late fees every month!The already dire situation is further compounded by Seabreeze's shocking lack of responsiveness. ******** calls and voicemails have gone unanswered. The timeline of my attempts includes Oct 10, Oct 31, Nov 01, at 11:30 am, Nov 1, at 12:10 pm, and Nov 02.***************** email response, instead of engaging with the evidence in the provided PDF, was reduced to a display of Seabreeze's ledger, as if a cursory glance was sufficient to dismiss my legitimate grievances.I demand and expect your immediate attention to this matter. I am more than willing to provide additional evidence, including proof of payment. This ongoing ordeal is an unacceptable demonstration of Seabreeze's gross negligence, and I anticipate nothing short of a swift and comprehensive resolution.

  

  Business response

  05/09/2024

  *********************************,
  
  I hope this message finds you well. Firstly, allow me to express our sincere apologies for the frustrations and inconveniences you've experienced regarding your HOA account. Your feedback is invaluable to us, and we deeply regret any distress caused by your experience.
  
  Upon review, I'm pleased to inform you that your account currently shows a credit balance of $191. 
  
  We understand the importance of prompt and effective communication, and we apologize for any lapses in our responsiveness. Your patience is greatly appreciated. Should you require any further assistance, please do not hesitate to reach out to us. 
  
  Warm regards,
  
  ***************************
  Seabreeze Management Company
  *****************************************************

• Initial Complaint

  10/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Aug 5, Seabreeze notified me it had migrated the account to which I pay my HOA fees and gave me new deposit information. That notice arrived late: Mechanics ******************* pay system sent my August HOA payment on the 3rd to an account that was by then already dormant. As ************** deducted the payment from my account, I believed that it had gone through. However, in Sept Seabreeze notified me that it had not received the payment. I contacted their ************* immediately and I sent an email with the above information to them. They responded by notifying me that they had sent my account to an internal collections process. I then contacted *******************************, employee of Seabreeze and manager of my building: he assured me that he would reverse any interest and delinquent fees I was charged by Seabreeze. It took me some time to rectify the situation: I requested and received a good faith letter from my bank that indicated that I had made the payment on time. I requested that my bank claw back the electronic payment it had made on my behalf. I had to go down to my bank to provide a signature that allowed the reversal of the electronic payment. Once I received the money back, my bill pay was frozen as part of a normal procedure, and I had to work to reverse that. After I received the claw back of funds that ************** had sent to the dormant account, I re-sent the August payment to Seabreeze. ******************************* confirmed in early October that once my October payment was received (the August and September payments having been made), all interest and delinquent fees would be automatically dropped. I made my October payment on time, but ******** failed to follow through. I contacted him twice with no response. It is outrageous that Seabreeze handled the migration of accounts so incompetently, has done nothing to help me to rectify the situation, forced me to spend hours disentangling a mess that they created, and is imposing interest charges and delinquent fees.

  

  Business response

  05/09/2024

  *************************,
  
  We sincerely apologize for the inconvenience and frustration caused by the billing issue you experienced. We understand the importance of timely and accurate billing, and we are committed to resolving such matters promptly.
  
  Please know that your feedback is invaluable to us, and we are taking steps to ensure that similar issues do not occur in the future. Additionally, we want to assure you that late fees mentioned were removed back in October, as confirmed by our billing team.
  
  We appreciate your patience and cooperation in rectifying this situation. Should you have any further concerns or require assistance, please do not hesitate to contact us directly.
  
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  
  ***************************
  Seabreeze Management
  *****************************************************

• Initial Complaint

  10/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Attention: ********************** ******************************* CEO Seabreeze Management Company,Dear ************* ***************I am filing this BBB complaint in regards to a lien letter dated September 18, 2023 and a delinquent billing dated October 1, 2023. There is no delinquency as I have always paid all my monthly HOA payments in full and on timely basis. More specifically, I have paid my Month of August 2023, Month of September 2023, and my month of October 2023 in full and on a timely basis.Month of August payment was made on timely basis and received by your bank on August 3, 2023. On September 26, 2023 I called your customer service line. After a long wait I was able to speak with a representative who advised me to email the information for correction and adjustment. I did. I forwarded an email which included a background summary as well as a screen shot of my **** of America record showing all my recent payments were made in full and timely basis for my monthly ***************.I did not hear back anything from anyone in your organization in response to my email. As such, on September 28, 2023 I forwarded a follow-up email to your organization. I also called the **************** and was provided with ************** direct phone number. I left a voice mail message for ********** as well.On September 29, 2023 I called my bank and requested detailed evidence of payment for Month of August *********************** on an urgent basis. My bank stated they can only mail such documents and the processing time will take 7 to 10 working days. On October 4th, 2023 I drafted a two page/detailed letter explaining the history of this error and the Union ****'s misapplied payment and forwarded the letter to *********** Ms. ****** and *********** Department Supervisor attention. I subsequently received the evidence of payment on October 11th from my bank and immediately submitted that to attention of ********** and Ms. ***** via email (copy attached). To date, I have not received any response form anyone in your organization to any of my communications involving the correction of this error. I have made ALL my HOA payments including my last three payment on time and in full and on a timely basis. As such i respectfully request the following: Since all payment show on timely basis and since evidence of payment for month of August was submitted, I request that you kindly work with your bank, the Union ****, to locate, transfer, and credit my account for the August payment.Also, since all my payments were made in full, all late changes, lien letter charge, delinquent charges, and interest change must be canceled and adjusted on my account.I'm a 66 year old senior citizen and a pensioner. I must say I have found this experience to be very stressful and life-disrupting. Based on your lien letter which carries a very strong language I constantly remain very worried and distressed with your intent to force foreclosure upon my property and to sell it to satisfy this erroneous billing without further notice. This is my only shelter in my old age and I certainly do not deserve it considering the fact that I paid all my *************** timely and do not owe single delinquent *****. Again, please know that I pay all my bills including my ***************** on time in full all the time. I have a gold credit standing which is a testimony of my responsibility and promptness to pay my bills.I have made numerous efforts to communicate with *********** Ms. ****** or anyone else in your organization through emails, telephone voice mail messages, and a formal letter unsuccessfully. I need your help. Please kindly ask someone to work on my account actively to resolve and correct this error involving my month of August misapplied payment. . Thank you for your intervention, cooperation and customer service in resolving this matter for me. Please let me know if you have any questions or need additional information.

  

  Business response

  05/09/2024

  *************************,
  
  I hope this message finds you well. I am writing in response to a billing discrepancy and the subsequent communication efforts you've made to rectify the situation.
  
  First and foremost, please accept our sincere apologies for any distress or inconvenience this matter may have caused you. Your satisfaction and peace of mind are of utmost importance to us, and we deeply regret any frustration you have experienced.
  
  I want to assure you that we take your concerns seriously. Upon reviewing your account history, it appears that any fees mentioned in your letter here were reversed in November 2023. I understand that the lack of communication following your initial outreach added to your anxiety, and for that, I apologize. It is never our intention to cause distress to our valued community members, especially individuals such as yourself who have consistently demonstrated responsibility and timeliness in meeting their obligations.
  
  Should you have any further questions or require additional assistance, please do not hesitate to reach out to me directly. Your satisfaction is our priority, and we are committed to providing you with the support you need to ensure a positive resolution to this matter.
  
  Once again, I apologize for any inconvenience you have experienced, and I thank you for bringing this matter to our attention. Thank you for your understanding and patience throughout this process.
  
  Warm regards,

  
  ***************************
  Seabreeze Management Company
  *****************************************************

  Customer response

  05/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  09/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Seabreeze management changed my billing address from my office to my rental property without notice or explanation. Now because of doing so, I never received my bill so my payment was not made on time. Now they are trying to charge me a total of $99 in late and collect fees and Im less than a month late. Payment has never been late in the 5 years Ive owned the property because I always got the bill sent to my office until now.

  

  Business response

  09/27/2023

  Hi *******, 
  
  As discussed via telephone today, the fees totaling $99 have been waived. Please accept our sincerest apologies for the one-time error of sending the August property statement to the property. Were happy we were able to swiftly resolve. 
  
  Wishing you a lovely week.
  
  ***************************
  *****************************************************

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I owned my condo for about 2 years at New Chase and never had a cockroach problem until this morning. I understand several neighbors downstairs complained several times over the last 2 years about cockroaches. I'm asking BBB to help me get a resolution from Seabreeze Management to my cockroach problem. If New Chase has a cockroach infestation or a large broken pipe where the infestation is happening over the last 2 years my neighbors complained I feel the problem should have been resolve. Seabreeze Management needs to fix the broken pipe with the infestation problem.

  

  Business response

  08/10/2023

  Good afternoon, *******,

   

  Thank you so much for bringing this matter to our attention. The ***** of ********* for New Chase has contracted with a pest control company to spray for cockroaches twice a month during the summer months and once a month after that.

   

  As a courtesy to you and your surrounding neighbors, the board approved an additional service that will occur this Saturday.

   

  We appreciate your patience, and the board will continue the effort to control cockroaches in the common area. If you need additional assistance, please feel free to email your Community Manager, *****************************, Director of Community Management, ***********************, and me.

   

  Regards,

   

  *********************,CCAM, PCAM
  Sr VP Community Management

   

  
  
  

  
  

  Customer response

  08/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by Seabreeze Management in reference to my complaint ID ********.

  If the pest control company contracted by Seabreeze will spray twice a month (during the summer months) per the response the resolution would be satisfactory to me. 

  However, if Seabreeze Management was made aware of a bigger pest infestation problem and knowingly understands spraying will not resolve the problem it will not be an honest or ethical solution to the issue made by Seabreeze.

  I will wait for Seabreeze Management contracted pest control company to perform this action and, if it does resolve the problem, I will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   

  
  

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have tried to reach out to this company numerous times in regards to implementing the parking program outlined in the beginning of signing the lease at the **** complex at Union Street in *******. In the span of almost an entire year they have yet to set up the parking program and have not enforced parking rules inside the complex at all. Numerous times parking has been used by people not from the complex for the event venues nearby. Though nothing has been enforced to stop this and follow the signs they placed on the street. On top of that they haven't even completed the implementation of the permit program they said would be started in the beginning of the year. This has caused headaches for the entire complex. Also to add the handicap parking, fire lines, and loading zones have not been enforced as well inside the complex near the pool and the street. With the events ramping ** in the year we are having more trouble parking in our own complex, please facilitate this fix as soon as possible.

  

  Business response

  08/25/2023

  While we cannot speak to information that *** have been provided by any residents landlord during lease-signing, we can confirm the associations rules and regulations would not have contained an adopted parking policy, as it did not yet exist. However, the **** at A-********** of Directors have since adopted a parking enforcement policy, below.
  
  Effective September 1, 2023, **** residents and guests will be subject to overnight parking permit and safelist enforcement procedures. A vehicle found to be parked overnight in any one of the labeled spaces that is not properly permitted will be subject to vehicle towing at the vehicle owners expense. Further, the associations patrol vendor will be ensuring that vehicles parked within the community are authorized with either a resident permit or a guest safe list, also effective September 1, 2023. Residents *** call the patrol company to report vehicles parked illegally or in an unauthorized location within the community. When observed and/or reported, the associations patrol company does currently tow vehicles that are parked illegally within the community. 
  
  Annual Resident **********************  All parking permits will be required to be renewed annually by April 1st and shall be available on a first-come first-serve basis to those who qualify. The total number of available parking permits is limited to (22), and a resident that qualifies for a parking permit *** not exceed (1) permit per household.
  
  Overnight Guest Parking  Will be subject to a guest ********************** (referred to as a Guest Safelist), where each household will be permitted (3) guest parking passes every 30 days. There will be a maximum of (11) guest parking spaces within the community, available on a first-come first-serve basis.
  
  Like you, we too hope the board's efforts with this policy and enforcement will make great strides to resolve the challenges **** residents and guests are seeing. 

• Initial Complaint

  06/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Seabreeze is the property management company for my condo complex.I have a light outage and it's causing a safety concern. Usually Seabreeze will take weeks to address safety issues like this so I'm filing this compliant in hopes to get the issue address sooner since I pay my monthly *************** on time every month.

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