ComplaintsforSeabreeze Management Company Inc

• Initial Complaint

  09/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I AM NEEDING THE DECLARATION PAGE FOR THE CONDO MASTER POLICY FOR MY MORTGAGE COMPANY. I HAVE EMAILED SEVERAL PEOPLE IN THE COMPANY, CALLED CUSTOMER SERVICE AND FAXED THE REQUEST AND I HAVE NOT RECEIVED ANY RESPONSE. THIS DECLARATION PAGE FOR CONDO MASTER POLICY IS URGENTLY NEEDED BY MY MORTGAGE COMPANY. I AM NOT SURE WHAT TO DO ANYMORE SINCE OUR HOA SEABREEZE **** HAS NOT RESPONDED AT ALL, AND THIS IS AN URGENT MATTER

  

  Business response

  09/27/2024

  Hi ********* G ********, 
  
  Thank you for reaching out. While we are unable to provide a declaration page for the policy for your associations insurance, we are able to provide the contact information so that you may obtain what you need directly from the broker. Youll find this information below.
  
  ***** *********
  ********************************************
  **********************************
  *******************
  Ph: ************
  Email: *******************************************************
  
  Wishing you a lovely Friday, 
  
  ******** *****

• Initial Complaint

  09/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am reaching out to the BBB after numerous requests which have been ignored by Seabreeze Management. Under Civil Code 5910 a I have requested to "Meet and Confer" with the board to discuss options to pay a Special Assessment balance that I owed after paying my $1000.00 insurance deductible and the insurance company denying the claim. All of the homeowners claims were denied. Although the Representatives from Seabreeze proprosed this to all homeowners in a flier that she passed out to all owners in the complex. I received a Notice of Intent to **** in April of 2024. I immediately responded back with a letter sent to Seabreeze and also a certified letter as stated in the instructions. I never received a phone call or letter back regarding my request to "Meet and Confer". I called ************************* the Manager assigned to my property several times and emailed her. She never bothered to respond or call me back. In June I initiated paying an additional $500.00 per month in good faith on the assessment. I spoke with **************** assistant and he recommended I reach out to her Manager, ***************************. I spoke to ****************** and he assurred me that he would speak to the board and set up a "Meet and Confer" meeting with the board. I would receive the details in the mail. I waited and never heard back from ******. I continued making both my dues and Special Assessment payments. In August one of the board members came to my door. I was surprised and she said she was trying to set up an arrangement with me for the Special Assessment. I told her about what had happened and emailed her the letters and certified receipt of my correspondence with Seabreeze. She assured me everything would be handled now. On September 06th I received a lien recorded notice on my property and a bill for $5631.25. The billing only went through 6/11/24. Charging $845.00 in court fees. The filing is incorrect and done sloppy. I request Seabreeze to delete these charges and lien.

  

  Business response

  09/09/2024

  
  Dear *****************, 
  
  Thank you for bringing this matter to our attention. We understand your concerns.
  
  We want to inform you that we are scheduled to present a formal request to the Board on September 11, asking for a waiver of all fees incurred since April 2024 as a gesture of goodwill. This request acknowledges the period when you first contacted ***********************. Please note that the final decision will be determined by the Board.
  
  We appreciate your understanding as we work towards a resolution that reflects the circumstances. Should you have any further questions or require additional information, please feel free to reach out to your community manager. 
  
  Best,
  
  ***************************

  Customer response

  09/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  09/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased *********************** on 6/28/2024. I called Seabreeze inquiring about *** fee, amount, where to send and when are they due. I was told by Seabreeze they could not give me any information as an account had not yet been set up for me, I would be getting that information by mail and my first payment was not due until 8/1/2024. I received their letter , dated 7/22/2024 on 7/ 25/2024 and sent off my first payment. I then got a letter dated 8/7/2024 indicating I owed $793.90. When I called them, I spoke with "****" and was told that amount was for late fees, interest and for the letter they sent me on 8/7/2024. I'm confused as to why they can charge me late fees when it was their office that told me my payment was not due until 8/1/2024 and they did not send me any account information until late in July. I have since paid the *** fees for JUNE, JULY, and AUGUST, but am not willing to pay late fees, interest or a fee for a letter generated by them as it was their office that not only did not get me the account information in a timely manner, they gave me incorrect information over the phone as to when the payment was due.

  

  Business response

  09/12/2024

  Dear Verdilla Head, 
  
  I apologize for the confusion regarding your HOA fees. Fees and late charges are automatically applied based on preset criteria, and unfortunately, your account met these criteria due to a delay in receiving the check from escrow.
  
  ***** had already waived all late fees and interest, but the $10 reminder letter fee remained. We have now waived this fee as well.
  
  Your payments for June, July, and ****** have been correctly applied. Thank you for your patience and understanding. If you have any further questions, please reach out to your community manager or our ************* Team at *************************************************************************.
  
  Best,
  
  ***************************

• Initial Complaint

  08/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Im trying to make a payment on the *********************** This account has been sent to a collection agency. Seabreeze management will not allow me to make a current payment on this account because there is an outstanding balance with the collection agency. I intend to pay the balance with the collection agency next month when I have enough money. In the mean time, Seabreeze management is not allowing me to stay current on the bill that is due this month which further adds penalties to the account.

  

  Business response

  08/27/2024

  Dear ***************************,
  
  Since your account is currently with an attorney due to being significantly overdue, you will need to coordinate any payments with the attorney, Equity Experts, to ensure that both past and future payments are managed appropriately until the account is current. We are unable to provide any account balances or payment information. Youll need to get this directly from the attorney. 
  
  We apologize for the inconvenience. 
  
  Best regards,
  
  ***************************
  Seabreeze Management Company

• Initial Complaint

  08/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After signing up to autopay the *************** for our townhouse on the Seabreeze website we were erroneously charged $1,085.73 for a different HOA that we do not belong to. We contacted Seabreeze and they acknowledged that the charge was a mistake but will not return the funds and have stopped answering emails or phone calls on the matter.

  

  Business response

  08/27/2024

  Dear *************************,
  
  Thank you for reaching out, and I apologize for the delay youve experienced in communication. I want to assure you that we do respond to all calls and emails, and Im sorry for any inconvenience caused by this.
  
  Weve been diligently working to resolve the issue regarding the erroneous charge and have been processing an electronic return of the funds. Im pleased to confirm that the refund was issued on August 23rd. If you have any further questions or need additional assistance, please dont hesitate to contact us.
  
  Thank you for your patience and understanding.
  
  Best regards,
  
  ***************************
  Seabreeze Management Company

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This HOA management company over charged $164.50 payment. I contacted them many times, they refuse to answer, not refund the extra charge

  

  Business response

  06/25/2024

  Dear ***************************,
  
  Thank you for bringing this to our attention. We take great pride in our communication efforts and are sorry to hear that your experience in this regard has not been satisfactory.
  
  In our review of the account details, it appears there was a reversal of a late fee but no additional payment noted. ***********************************, who oversees your community, attempted to contact you recently without success. She has left her contact information in a voicemail for you. She can provide assistance in resolving any outstanding matters.
  
  ********* will be your primary point of contact moving forward for any needs you may have concerning the ******************* Please feel free to contact her directly to discuss further.
  
  If there's anything else I can assist you with, please do not hesitate to reach out to me.
  
  Best regards,
  
  ***************************
  *****************************************************

• Initial Complaint

  04/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My HOA SEABREEZE MANAGEMENT CONPANY hired NOT AUTHORIZED towing company. And some occasions they the security still put citations even when I put my permit . I really feel not safe now, I feel like they aimed for my car since its a newer car. Maybe the security getting some profits for calling the tow car. *** suppose to make people feel safe not scared and paranoid. Even more so knowing the company just hired anyone to tow cars which is a private property.

  

  Business response

  05/09/2024

  *********************, 
  
  Thank you for bringing your concerns to our attention. At Seabreeze Management Company, we prioritize the safety and well-being of all residents within our managed communities. Please rest assured that kickbacks are never a part of our business practices, and we hold our vendors to the highest standards of integrity and professionalism.
  
  Regarding the parking enforcement in question, we want to assure you that vendors are approved before they are engaged to provide services within our communities. Any towing resulting from inappropriate parking or non-visible permits would be conducted by a vehicle that the company has engaged. 
  
  Furthermore, while we understand citations can be frustrating, please note that they are issued in accordance with community guidelines to ensure the safety and orderliness of the premises. Our team is trained to enforce these rules consistently and fairly, and in accordance with your communitys CC&Rs. 
  
  If one believes there has been an error or unauthorized action, one would provide us with specific details so we can investigate and take appropriate action. I understand that you have already connected with your communitys manager and your topic of concern is scheduled to be discussed at the next board meeting, the week of May 20th, and you will have a response from them that week.
  
  Your concerns are important to us, and we are committed to addressing them promptly and effectively. Please feel free to reach out to us directly with any further questions or concerns you may have. Again, you should be hearing from your board regarding this issue the week of May 20th. 
  
  Sincerely,
  
  ***************************
  Seabreeze Management Company
  ********************************************************************

  Customer response

  05/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  01/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We are trying to get in contact with our HOA President or Board to see how long before the Board approves the buyer of our house. I was informed they have 30 days to decided but we would like an answer on how far along are we in this the process, or when does the board meet to make this decision. We have received a default letter on the close of our new house, as well as being fined a daily fee for everyday we are late in closing.

  

  Business response

  05/09/2024

  *******************,
  
  Thank you for reaching out to us regarding the approval process. We understand the importance of timely communication and resolution in such matters.
  
  However, after reviewing our records, it seems that we do not have your name on file, and we are unable to locate your account information through the provided phone number, address, or email address.
  
  To better assist you and expedite the resolution of your concern, could you please provide us with the property address or community name associated with your inquiry? This will enable us to identify the appropriate board and provide you with the necessary assistance.
  
  Once we receive this information, we will promptly investigate the status of your approval process and provide you with an update regarding the board's decision timeline.
  
  Thank you for your cooperation, and we look forward to resolving this matter for you.
  
  Best regards,
  
  ***************************
  Seabreeze Management Company
  *****************************************************

• Initial Complaint

  12/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to express my deep dissatisfaction and utter dismay over the abysmal handling of my HOA account, a situation that has become an unrelenting nightmare since Aug 2023.Paying in advance to preempt any potential overcharges. However the colossal mismanagement ensued when Seabreeze altered account numbers, thrusting all homeowners into a cycle of creating new accounts.I discovered discrepancies in my monthly statements. I promptly sought confirmation from Seabreeze regarding the monthly payment amount. To my disbelief the additional funds I diligently sent every month seem to have evaporated into thin air, sparking confusion and frustration.*** representing Seabreeze, acknowledged this during a call on Aug 9. Despite the assurance that the matter was under control my September payment was returned and subsequent attempts to get a response from Seabreeze have failed. The lack of management epitomizes a blatant disregard for attention . A invoice Sept 22, credits my account, yet I have a delinquent fee. Despite consistently providing proof of payment, Seabreeze remains committed to the absurd narrative of my delinquency, unabashedly tacking on unwarranted late fees every month!The already dire situation is further compounded by Seabreeze's shocking lack of responsiveness. ******** calls and voicemails have gone unanswered. The timeline of my attempts includes Oct 10, Oct 31, Nov 01, at 11:30 am, Nov 1, at 12:10 pm, and Nov 02.***************** email response, instead of engaging with the evidence in the provided PDF, was reduced to a display of Seabreeze's ledger, as if a cursory glance was sufficient to dismiss my legitimate grievances.I demand and expect your immediate attention to this matter. I am more than willing to provide additional evidence, including proof of payment. This ongoing ordeal is an unacceptable demonstration of Seabreeze's gross negligence, and I anticipate nothing short of a swift and comprehensive resolution.

  

  Business response

  05/09/2024

  *********************************,
  
  I hope this message finds you well. Firstly, allow me to express our sincere apologies for the frustrations and inconveniences you've experienced regarding your HOA account. Your feedback is invaluable to us, and we deeply regret any distress caused by your experience.
  
  Upon review, I'm pleased to inform you that your account currently shows a credit balance of $191. 
  
  We understand the importance of prompt and effective communication, and we apologize for any lapses in our responsiveness. Your patience is greatly appreciated. Should you require any further assistance, please do not hesitate to reach out to us. 
  
  Warm regards,
  
  ***************************
  Seabreeze Management Company
  *****************************************************

• Initial Complaint

  10/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Aug 5, Seabreeze notified me it had migrated the account to which I pay my HOA fees and gave me new deposit information. That notice arrived late: Mechanics ******************* pay system sent my August HOA payment on the 3rd to an account that was by then already dormant. As ************** deducted the payment from my account, I believed that it had gone through. However, in Sept Seabreeze notified me that it had not received the payment. I contacted their ************* immediately and I sent an email with the above information to them. They responded by notifying me that they had sent my account to an internal collections process. I then contacted *******************************, employee of Seabreeze and manager of my building: he assured me that he would reverse any interest and delinquent fees I was charged by Seabreeze. It took me some time to rectify the situation: I requested and received a good faith letter from my bank that indicated that I had made the payment on time. I requested that my bank claw back the electronic payment it had made on my behalf. I had to go down to my bank to provide a signature that allowed the reversal of the electronic payment. Once I received the money back, my bill pay was frozen as part of a normal procedure, and I had to work to reverse that. After I received the claw back of funds that ************** had sent to the dormant account, I re-sent the August payment to Seabreeze. ******************************* confirmed in early October that once my October payment was received (the August and September payments having been made), all interest and delinquent fees would be automatically dropped. I made my October payment on time, but ******** failed to follow through. I contacted him twice with no response. It is outrageous that Seabreeze handled the migration of accounts so incompetently, has done nothing to help me to rectify the situation, forced me to spend hours disentangling a mess that they created, and is imposing interest charges and delinquent fees.

  

  Business response

  05/09/2024

  *************************,
  
  We sincerely apologize for the inconvenience and frustration caused by the billing issue you experienced. We understand the importance of timely and accurate billing, and we are committed to resolving such matters promptly.
  
  Please know that your feedback is invaluable to us, and we are taking steps to ensure that similar issues do not occur in the future. Additionally, we want to assure you that late fees mentioned were removed back in October, as confirmed by our billing team.
  
  We appreciate your patience and cooperation in rectifying this situation. Should you have any further concerns or require assistance, please do not hesitate to contact us directly.
  
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  
  ***************************
  Seabreeze Management
  *****************************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩