ComplaintsforSeabreeze Management Company Inc

• Initial Complaint

  11/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The situation is very simple. I prepaid my HOA for the year 2022. However, middle of the year we sold the house. Escrow was closed on 6/3/2022. We expect Seabreeze Management Company to refund our overpaid HOA of $1866.00 accordingly. I did not receive any refund check within the month after 6/3/2022. I pursue for the refund in July, in August, in October, in November. Seabreeze customer care always told me this L.A. person is handling the case and she will respond back to me. Never follow up with me and I am still waiting for the refund check. I am frustrated.

  

  Business response

  02/02/2023

  Good afternoon ***************, 
  
  
  Thank you so much for sharing your experience. Im sorry its been frustrating. I understand that the board-approved refund check was posted on January 31, 2023. 
  
  
  Wishing you the best at your new home. 
  
  
  ***************************

  Customer response

  02/03/2023

  I am glad to see there is progress, but I still have not receive my refund check of $1866.00. When I receive the refund check in 2-4 weeks, I will reply back the case status. 

  

  Business response

  02/03/2023

  We appreciate your reply. 

• Initial Complaint

  09/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lack of timely response and an incompetent maintenance program by Seabreeze Property Management has created a sustained rat infestation, damaged Owners property and caused an unsanitary living environment in their condos within the Village ************************** The base cause is a failure of Seabreeze and the ***** to properly maintain the exteriors of the condos as they are required to by the ***'s Covenants, Conditions and Restrictions (CC&Rs). The CC&Rs clearly define responsibilities for the Association and its agent (Seabreeze). Seabreeze has demonstrated a willful disregard for the Owners who count on Seabreeze to provide competent professional property management and maintenance services. Seabreeze has failed to establish basic quality procedures and maintenance programs to meet their obligations; Seabreeze managers and senior management mislead or refuse to answer the Owners questions. ******************* informed Seabreeze about his rat infestation in **** Via Del Rio in November 2021. Others informed them about the same time or later. Estimated cost for Seabreeze and the *** to plug all holes and remove all rats is between $7-10,000. For information, fees paid by all 170 homeowners to the *** is more than $600,000 per year. The Associations (and Seabreeze's) failure to fill all holes in the exteriors of these condos is a primary contributor to the problem. Seabreeze, acting on behalf of the ***** of ********** has:1. Failed to comply with ***s CC&Rs 2. Failed to fix problem despite Owners calls for past year; 3. Tolerated conditions that led to damage and poor living conditions for Owners 4. Ignored owner input including two inspections performed by Rodent Proof 5. Declared they have met their obligations to Owners, despite the facts 6. Failed to implement maintenance, purchasing and quality control programs 7. Failed to meet OSHA requirements for sds information 8. Lied to owners 9. Deprived owners access to non-confidential files

  

  Business response

  09/22/2022

  *******************************,
  
  
  Thank you for providing details about your experience. As an agent, Seabreeze acts at the direction of your communitys board. Work has been completed and satisfies the obligations of your community outlined in its CC&Rs, per their legal team. I understand that you are presently working hand-in-hand with our Vice President of Community Management, *********************************, who oversees your community, and have made arrangements for Seabreeze to meet with your vendor to review the areas of concern as the next step in this process.
  
  
  Should you have any questions, you may reach out to ********, as you have her information. As always, I too am available should you need.
  
  
  ***************************
  **********************************************************
  ************

• Initial Complaint

  09/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Seabreeze double charged my bank account $850.00. I called to see if I can have the transaction reversed, all of the people I talked to about the issue made it seem like it was my fault I was charged twice. They were also very evasive about how to get my money back. ****** they told me to send them an email and the transaction would be reversed. I sent an email and never got a response. I am now talking with my bank about the double charge to see if they can fix it. Seabreeze is one of the worst businesses Ive had to do business with, all of the customers care representatives are rude. This business is very shady and unprofessional and I would not recommend anyone to do business with them.

  

  Business response

  09/15/2022

  *********************, 
  
  Thank you so much for reaching out. We take your feedback very seriously. I would like to personally apologize for the behavior you've expressed in your note. It is neither or culture nor our model and your experience will be noted. While Seabreeze does not have the ability to process payments unless in someway requested by you, we certainly have the ability to refund any excess payments. I do see this on your account and have initiated a refund of $850.45. The refund will process immediately and funds will be back into your bank in 1-2 days.

  ***************************

• Initial Complaint

  09/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Seabreeze Management is the management company for my condo complex. I informed Seabreeze on several occasions that the light under the parking structure where I park my car is out and the light bulb needs to be replaced. So far Seabreeze has not replaced the light bulb and every time I leave for work at 6am it's super super dark and unsafe. I just want the light bulb replaced so I'm not scared when I walk to my car.

  

  Business response

  09/15/2022

  *****************************,
  
  Weve heard your request and, as you know, have submitted it to your associations board for approval. All service requests for your community require board approval prior to scheduling and fulfilling. Our Director of Community Management, ***********************, has been working hand in hand with your manager, *****************************, to ensure a timely response. *** has left a voicemail for you to discuss this as well.
  
  Im informed that late Tuesday evening your board approved the additional cost to have a technician come outside of the regularly scheduled timeline and replace the bulb and check the connections. The service provider has been scheduled and will be out today or tomorrow to evaluate and repair the light which is out.
  
  Should you need further assistance, *** would be pleased to help. Her contact information is on your voicemail and in her email signature. And as always, Im available should you need me. My contact information is below.
  
  ***************************
  **********************************************************
  **************

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Seabreeze has stated that a pest control company has come and sealed all hole to keep rodents out, after showing them picture of holes still existing and report from other companies stating entry point still exist,They refuse to listen and now have resorted to not responding at all I have tried numerous times to get a service report from they're chosen company and an SDS from materials used and they refuse to cooperate

  

  Business response

  09/15/2022

  *******************,
  
  Thank you so much for sharing your experience. The association in which you live is governed by a series of documents that your elected board of directors upholds. Seabreeze assists your team of board members by executing their directives. These documents outline which areas of the community that are to be maintained by the **** With regard to pest control, the service which was recently completed adheres to the requirements set for in those governing documents. The pest control company retained by the board performed services to seal entry points for all HOA-maintained components, including trim, stucco, and vents. We understand that one piece of stucco was not sealed and this is because it is not an entry point, as there is no access beyond that piece. We are also aware that entry points do exist in stucco on your property as a result of a homeowner-initiated architectural modification. As such, these entry points do not fit the requirements to be an HOA-maintained component.
  
  Our team has been working diligently to obtain the requested information from the pest control vendor and if you havent received it already, you will be shortly. We truly value you as well as the community in which you live. We know that home is important and because of that we strive to make each new day better than the last. 
  
  I understand that ******* and ******** have been communicating with you throughout this process and they will continue to do so. Should you have any questions or wish to provide additional feedback, you may reach out to either of them or myself. My contact information is below.
  
  ***************************
  **************
  **********************************************************

  Customer response

  09/18/2022

   The holes are absolutely 100 percent a point of entry and 2 of them were there before I moved in, Secondly we have multiple neighbors and a second opinion from rodent proof stating your contractors do not do a thorough job and there is still entry points existing in the outside of our 8 townhome's
  we are only asking that a 3rd party contractor  come and evaluate the situation.We are being overridden by rodents and every company we call say the same thing 

  until the exterior of the building which is your responsibilityis rodent proofed, then it is pointless to move forward with pest control on the interior. 
  
  

  

  Business response

  09/22/2022

  *******************, 
  
  We empathize with you and while your board has been adamant in their position, we are able to meet with an alternate vendor. As such, Seabreeze is communicating with one of your fellow homeowners/residents to meet that vendor onsite as part of the next steps.

  ***************************

  Customer response

  09/23/2022

  
  Thank you for your follow up response, at this time I would  like to keep the complaint open while seabreeze continues with its own due Diligence to resolve this matter.
  

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a complaint reg. unethical, unprofessional & fraudulent behavior of community manager ************************* from Seabreeze management company. I lived in Springs condominiums for 4 years & for the first time I encountered such obnoxious & humiliating behavior from this new management, that took over in Jan. of this year. From the very beginning, ****************** acted disrespectfully & talked in a condenscending manner towards residents in our community. ***** has been very rude to me every time I talked to her. I quote her words "you will not talk to me like that." People in our community talk with hate about *****: I quote "a witch, worst manager" ever, etc. Besides awful treatment of her customers ****************** does not honestly perform her work duties. 1. She never answers the phone as a our manager. I called numerous times & every time the call went to her voice mail. This has never been an issue with the previous management! Other residents have complained about it as well. 2. ****************** fails to address emergency maintenance issues causing multi-thousand damages to property owners. I am a direct victim of her negligence! I had a water leak in my unit on 8/5/22. I notified ***** immediately. The plumbers didn't get to my unit until 8/11/22 (!). ****************** sent to my unit unqualified plumbers, who did not check moisture levels of the walls, despite I reported onset of moldy smell. The leak continued on for 25 (!!) days & affected two other units before it was finally addressed. Cracked pipe was replaced, but that's all. ****************** told me that I have to deal with the rest on my own, despite the cracked pipe was outside of the walls of my unit & was a 100% HOA responsibility. Now I am facing high cost repairs due to negligence of ******************* 3. Please find attached a copy of an email from ******************, where she indicated she did not read my letter, which confirms failure of her job duties. I ask Seabreeze to restore my unit fully & to remove ****************** as a manager.

  

  Business response

  09/14/2022

  ***************************,
  
  Thank you so very much for reaching out. We take your feedback very seriously. What youve mentioned is neither in our culture, nor our model and is not how we train our employees to treat others. I understand that youve been working with both *********************** and *************************** on the steps forward regarding the leak and aftermath. Please continue to work hand in hand with these two and if I can be of further assistance, dont hesitate to reach out.
  
  ***************************
  **********************************************************
  **************

  Customer response

  09/15/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  09/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Sea breeze management extorted $2550 plus processing fees from as a penalty for not returning 2 pool keys and a parking sticker for a car that never belonged to me. They held my escrow hostage and we unfair and unreasonable in trying to rectify. They charged excessive fees and figured I would treat it as a cost of closing and not question it.

  

  Business response

  09/01/2022

  Good morning, ***************************!
  
  Thank you so much for reaching out. In reviewing your account, we show that you were a member of the following three associations as recent as 2008 with an address of ****************.
  
  *****************************
  ************* Master
  Tampico (your sub-association which was not managed by Seabreeze)
  
  Is this the address were referencing? If not, please let me know, as we were unable to locate another property in your name or having the phone number, email or address you provided.
  
  While were unable to retrieve escrow orders from that long ago, we are able to see that a check in the amount of $14.13 from your ***************************** association was never cashed. We can certainly issue another check for this. If youd like to engage that, simply provide us with the best address at which to send.
  
  Regarding parking, car decals and gate keys, neither *****************************, nor ************* Master oversees, assesses fees, or has any relating action relating. This could be a function of your sub-association, Tampico, which we do not and have not managed. Again, 14-years is quite some time and will be well beyond any statute of limitation which might be in place.
  
  Please let me know if youre referring to another property and/or youd like us to re-issue the uncashed check in the amount of $14.13.
  
  Best,
  
  ***************************

  Customer response

  09/01/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  06/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My place had water damage from rain through the roof which is owned by the *** and managed by Seabreeze Management Company. The date of loss was on March . It already has been determined the roof was leaking for some time. There is mold, floor damaged, walls damaged, personal property damage. They have not repaired my place. It has been 4 months at this point. I am not getting any resolutions from the management company. My health has also been impacted from the inhalation of the mold. They also refused to do the mold testing.Either they need to do the work or I will need to do the work and **** them.

  

  Business response

  06/27/2022

  Hi ***********************, 
  
  
  Water leaks are a high priority for residents, the board members serving those residents, as well as for the Seabreeze team managing the association in which those residents live. 
  
  
  Late ****** when you reported the leak, our team jumped into action, seeking immediate resolution, like you. Protocol for leaks in your association is for the resident to immediately engage a crew to set up dryers to mitigate water damage, including mold, and you did just that. However, neither your board nor Seabreeze was informed that you ended the drying service prematurely. This is believed to be the cause of the mold in your home. 
  
  
  Regardless, your association engaged a professional service to remove the mold, and this contractor guarantees that the originally identified moldy drywall has been removed, negating a need for a post-removal mold test. 
  
  
  The members of your board as well as your Seabreeze team have secured the standard number of bids to select a contractor to replace the removed drywall. As of today, that contractor has been engaged and work will begin soon to complete the repair. 
  
  
  We appreciate your understanding of the work involved and are looking forward to unveiling the new drywall soon!
  
  
  Best, 
  
  
  ***************************

  Customer response

  06/27/2022

  All,

  It should not take 4 months for this to be resolved.  Your contractor has not contacted me.  I repeatedly follow up with the property manager at the **** Still as of today I do not have an appointment. 

   

  No they do not take the damages and issues that came with damages caused by the lack of maintenance and repair of the roof.  I notified them in 3/2021 there was a leak.  They were informed and nothing was done to resolve it causing extensive damage to my walls, flooring and personal property.  Not only that the stress of dealing with them and following up again and again with no response.  I work from home also so having to stay in my home and work during the exposure to the mold has impacted my heath.

   

  They do not follow up.   They do not respond.  They delay tactic one after the other.  

   

  I have not had my home back for 4 months.  I asked them put me ** in a hotel becuase my place was uninhabitable.  They did not handle things or the situation. /

  As of today I still do not have an appointment.  They are lying and buying time.

  

  Business response

  07/07/2022

  ***********************, 

  Its our honor to be working alongside you through this situation. Your association completed roof maintenance subsequent to your notification in March 2021 (at which time a team was unable to identify a leak). Since your email on March 28, 2022 notifying us of the water in your home, weve been communicating with you regularly to ensure youre cared for. 

  Please know that we are working closely with your board to adhere to community procedures and guidelines. We are working as quickly as we can while ensuring that we are following protocols set forth by the association.

  We understand that *********** appointment has been scheduled for July 13, which is upcoming and are looking forward to resolving this with you.

  Best,

  ***************************

• Initial Complaint

  06/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I sent an email to the Seabreeze HOA property manager months ago, with regards to my car being towed from in front of my house and have yet to hear back. I then emailed all the executives at their corporate office and received a "she thought that she responded to your email" excuse.I was told it was a good tow and assured that someone would get back to me shortly. Needless to say, it's been several weeks and I'm still waiting.Non existent response means that Seabreeze management is just collecting our *************** and don't care at all about the community they're supposably representing.I highly recommend that you steer clear of Seabreeze management.

  

  Business response

  06/22/2022

  Hi Alex **************************** strive to ensure that each of our residents receive a very swift response to any inquiry, email or phone call they submit and you are no exception. 
  
  
  Our manager did receive the email you sent months ago and was so invested that she phoned you to discuss the situation. In your conversion you shared more your experience and she explained some options available to you, including bringing your matter in front of your associations board at their next quarterly meeting, which is July. We understand it is on their agenda and your board will make a decision at this meeting. 
  
  
  Were more than happy to walk you through things again, if youd like. You may reach out to your community manager or call or email me directly at ************ or **********************************************************.
  
  ***************************

  Customer response

  06/22/2022

  The property manager never called or contacted me in any way, even though I was told by the ** of marketing that she would reach out right away.
  I received an email response from the ** of marketing, who I called but only because I emailed all the executives in Seabreeze. This is the first response that I've received after my conversation with the ** of marketing. Total failure of updates and correspondence.

  

  Business response

  06/23/2022

  Hi Alex **************************** appears you reached out to your property manager on May 2, ************************************* November 2021, while a different management company was employed by your association. Our property manager reached out via phone and at that time shared that she would put your request on the next meeting agenda for your board to consider. That meeting was and is scheduled for July 25, 2022, as your board meets quarterly and had just met on April 25, 2022, a week or so prior to receiving your initial contact with Seabreeze regarding this matter. You then emailed our regions Vice President and she responded to your email sharing the same. 
  
  
  You are still on the agenda for the July 25, 2022 meeting, at which point your board will make a decision as to reimbursement. 
  
  
  As a reminder, the tow company contracted by your community does not get paid by your community or by your association dues, nor does Seabreeze pay for its services. The tow company simply enforces the rules set by your community and is solely paid by the individual retrieving the vehicle.
  
  
  Again, if theres anything I can help with in the interim, please feel free to reach out. My phone is ************ and my email **********************************************************.
  
  
  Kind regards, 
  
  
  ***************************

  Customer response

  06/27/2022

  The tow company called management and received authorization to tow my car despite the fact that I had just parked it a few minutes prior, totally ignoring the cars parked up the street which have been there for months.

• Initial Complaint

  04/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I owned a condo at **************************************************************************. I have lived there for over a year and had no issue with my kitchen sink. On Friday 04/08/22, my kitchen sink leaked when there was no water running from my faucet. My neighbor stated Seabreeze sent their plumber contractor *********************************************** out to "drained the pipe". Not sure what they did but now there is a "clog is farther than 5' , soft stoppage" per the plumber I had to called to assess the matter because Seabreeze refused to have it assess for source of issue when I had told them that I was not running any water from my kitchen faucet. They did not send anyone out all Saturday to fix the problem when I had called to report the problem multiple times. On Sunday they wanted to send someone out but at a time when I was not home. I requested them for them to come between 8-9 am Sunday morning they cant accommodate me. I then accommodated them and reschedule my life around their schedule and told them to be at my place at 5:30 pm Sunday to fix this problem for me. They did not come at the time as requested. I was subjected to alot of stress because of their delay and refusal to resolve the common area issue timely. My normal daily routine has been disrupted and my unit has sewage water odor all weekend. Ever since I moved here, I have paid my *************** well in advance and I have been made to feel intimidated and threatened by their management team ************************* and lawyer *********************** who falsely accused of of harassing Waldo. There has been ***** infestation outside the common area (pictures saved). They have me feel scare to live here as I fear for my property. The woman ************************* emailed me when I asked her not to and intimidated me by letting me know that she is the director at Seabreeze and letting me know she is in authority...intimidating me

  

  Business response

  06/15/2022

  The residential property located at ********  is owned by ***************************, and occupied by her ********************************* In December 2021, the occupant of this unit reported noise in the unit plumbing, resulting in a prompt inspection by the Associations plumbing contractor. No problems were discovered regarding the Associations maintenance or repair of her plumbing. In a separate matter, the occupant reported an insect infestation which again was properly responded to and addressed by the Association through its pest control vendor.

   

  On Saturday April 9, 2022, the occupant reported water backing ** in her sink, and demanded repairs by Sunday April 10. Throughout the day on April 10, the Associations plumbing contractor made efforts to schedule an appointment to inspect and repair any issues subject to the Associations maintenance responsibility. The occupant was given several opportunities to schedule the needed 2-3 hours to inspect and if necessary, perform repairs but ultimately refused to schedule the needed access for that day. After April 10, the Associations plumbing contractor gained access and was able to partially clear the drain line. However, due to the age and condition of the angle stops in the unit plumbing (owner responsibility), the plumbing contractor was not able to hydro jet and completely clear the line. This information including the need for the angle stops to be replaced was timely communicated to the property owner.

   

  In the view of the Association, the occupants communications in this matter contained inappropriate comments and accusations, resulting in the Association requesting that the owner undertake all further communications with the Association directly. This request was communicated to the owner in writing via the Associations legal counsel.

   

  The Association, its management company and plumbing contractor worked diligently to respond to the occupants request for inspection and emergency repairs over the weekend of April ****. On behalf of the Association, management, and its retained legal counsel, any allegation of threats or intimidation directed at the occupant or the owner are rejected. In this instance as with the occupants prior requests for service, , the owner and the occupant were treated courteously and professionally at all times. The Association and its vendors take great pride in their ability to timely respond to the needs of all Association members and residents, including emergency inspections and repairs during weekends and holidays when time, staffing, and scheduling permit. Effective response to emergency conditions, especially over a weekend, also requires the timely cooperation of the affected residents which regrettably did not occur in this instance.

  Customer response

  01/30/2023

  I have complained about Seabreeze Management/New ***************** complex at ***** ********** in ***************...we have consistently been having infestation of giant roaches in the complex that they are not addressing. The occupants here pay a monthly of $435 in HOA fee and the common area upkeep in unhealthy as we are bombarded by unfilthy conditions of roaches, ants, rodents...trash bins areas are filthy...driveway pavements are unkept...dog f**** all over walking areas. Seabreeze Management and HOA Association are violating their common area rules/regulation.

  

  Business response

  02/06/2023

  Response from ************ on behalf of the board:
  
  The activities of the New **************************** *************** are carried out under the direction of its elected, volunteer ***** of ********* ("*****"). Seabreeze serves as the third-party managing agent for the Association and works with the ***** in managing the Association's day-to-day affairs. The ***** values feedback from its members and seeks to ensure a healthy environment for all residents. Each ***** member is also a resident homeowner within the community and therefore has the same interest as the complainant in ensuring that the Association is properly performing its maintenance responsibilities.
  
  To that end, the Association retains and employs professional, third-party pest control and cleaning vendors to perform their services consistent with industry standards and at regular intervals (e.g., monthly pest control and weekly common area facility cleaning services are currently being conducted). Eliminating pests entirely within the community is not practical, especially given the communitys location relative to the ********* River. The ***** is proud of the work the Association performs in this regard, as there are ********************************************************************************************* sanitation other than from the complainant for which this response is being provided. Additionally, the photos supplied by the complainant are of pests found within the exclusive use patio area of her property; the maintenance of such patio areas are not the responsibility of the Association but of the individual homeowner. The Association will nevertheless continue to monitor these issues and adjust the frequency of common area services on an as-needed and/or professionally recommended basis.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩