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Business Profile

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Bill
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.05

Average of 101 Customer Reviews

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Review Details

  • Augustine S

    Date: 07/26/2022

    Augustine S

    Date: 07/26/2022

    Bill.com doesn't stay congruent with their support system. Bad syncs have presented double transactions, and support has eventually helped with the problem in the past. Today they said policies have changed and they are not able to help with the sync. Actually, they said they don't help with this, even though they have in the past. Bad data is bad. If Bill.com screws up, why is it that they make it our problem. They charge enough money to provide support. Why can't they guarantee their service is accurate, and provide the help when it goes bad? When it works, it works. When it doesn't, support doesn't. They fail at supporting their product and it costs us $1000's staying on hold, trying to get help.

    Bill

    Date: 07/26/2022

    Hello Augie,

    Thank you for reaching out and bringing this matter to our attention. We do apologize for the inconvenience that this has caused, and we would like to reach out to further assist. A member of our Leadership team will be reaching out to speak with you regarding these concerns.

    Thank you!

    Bill

    Date: 07/26/2022

    Hello Augie,

    Thank you for reaching out and bringing this matter to our attention. We do apologize for the inconvenience that this has caused, and we would like to reach out to further assist. A member of our Leadership team will be reaching out to speak with you regarding these concerns.

    Thank you!

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