Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BILL provides accounts-receivable payment processing and invoice financing for REMOVED(account email REMOVEDSince Aug 4, 2026 (support cases REMOVEDand REMOVED) we have tried to resolve a documented data error: BILL's risk system claims the account has 0 payments processed in the last 90 days, while the Payments In page of the same account shows 4 paid Ubiquity payments totaling $69,696.85 in the last 30 days. BILL itself financed invoices 4910 and 4911 on this account in July 2026 (Financing IDs REMOVEDand REMOVED) and was repaid in full on Aug 10, 2026. The account carries an active $100,000 financing limit. On Aug 15 we provided two payment IDs REMOVED, confirmation REMOVED, $14,844.67; P26080602, confirmation REMOVED, $8,117.54) so BILL could trace where they settled. On Aug 20 BILL support wrote that its trace "confirmed that both payments successfully settled," yet declined to state which Organization ID they settled under, declined to "re-attribute historical metrics across backend structures," and maintained the zero-payment record. BILL has confirmed in writing that our payments settled while denying financing eligibility on the ground that the account has zero payments. Case REMOVEDwas closed as Solved on Aug 14 without answering the question. A further Ubiquity payment of approximately $61,000 was initiated Aug 20, posting by Aug 24, paying off substantially all of the outstanding financed balance. We are not requesting an eligibility exception; we are requesting that BILL correct its records so that its eligibility review uses accurate data.

  Business Response

  Date: 08/21/2026

  Hi REMOVED,
  My name is REMOVED, and I'm reaching out from BILL's Office of Executive Escalations. I want to acknowledge that we've received your complaint and that your concerns have been escalated to our team for review.

  Thank you for bringing this matter to our attention. We have received this complaint and are committed to addressing the customer's concerns through our internal resolution channels. To protect the privacy and security of account information, we are unable to discuss specific account details publicly. A member of our team will be reaching out to the customer directly to conduct a thorough review and work toward a resolution. We appreciate the opportunity to respond.

• Initial Complaint

  Date:07/27/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own REMOVED. My customer uses REMOVEDto pay my invoices and has done so for over 2 years. I submit invoices weekly and then Bill allows me to finance the invoice, for a hefty cost. This week I submitted my weekly invoice, and it was not eligible for finance. I called customer service and that can't tell me why. They gave a standard possible list of reasons, and no one can tell me exactly why. The standard list of reasons don't apply. It's the same customer, the same invoice amount, and I know they pay on time (usually early) because I get a notification from Bill when they pay. Nothing is different. Additionally, they can't tell me if any future ones will be eligible or not eligible for financing.

  Business Response

  Date: 07/27/2026

  Hi REMOVED, 
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,
  Angela 

  BILL Office of Executive Escalations 

• Initial Complaint

  Date:07/06/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I run REMOVEDwhich is an auto insurance agency and we were looking to evaluate a spend and expense and AP solution. I got an ad on instagram to demo bill.com spend and expense for a REMOVEDswitch 2. I was then outreached by REMOVEDafter filling out the form stating she would call me back but she never did. I even tried emailing her, tried scheduling a meeting on her Calendly, but complete radio silence.Find it highly deceptive to me to try to attract people like this and then never even reach out to them. I am interested in doing the demo but even when I contacted the marketing email they never got back tome either. I want to do the demo and I want to evaluate Bill. I also want the offer that was promised.

  Business Response

  Date: 07/06/2026

  Hello REMOVED, 

   

  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,
  
  

  Angela 

  BILL Office of Executive Escalations

• Initial Complaint

  Date:07/01/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 7, 2026, I changed my phone number from REMOVEDto REMOVED. Even though I submitted the front and back of my license and a selfie, over a month later, the two-factor authentication still has the old number. Yesterday, I submitted this info a SECOND time. Still has the wrong phone number, and you cannot email or call to speak to a human being to rectify this. I only have one client on Bill, which is Real Magic/Levitate. I would like to be able to log into my account. While I am still getting email notifications confirming when invoices are received and paid, I cannot log into my account. It is an absolute nuisance.I also want to get rid of my second Bill.com account under REMOVEDaltogether. It's frustrating enough to update one account, never mind two. I asked REMOVEDto solely use REMOVEDwhen they used to pay me via Bill.com anyway. And it is exhausting to have to submit five pieces of proof to prove I am the same person. Why do I need official letterhead for a one-person business? I am the sole contact for my account. It should just be front and back of license and a selfie again. Just wipe out REMOVEDaltogether. I'm not doing all that to update an account I barely use.I don't want to have to update two separate accounts for phone number changes. Please remove the old number REMOVEDand change it to REMOVED. Thank you.

  Business Response

  Date: 07/02/2026

  Hi Shamontiel,
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,
  Angela 

  BILL Office of Executive Escalations 

  Customer Answer

  Date: 07/02/2026

   
  Complaint: 25004880
  
  I am rejecting this response because it's just a general apology business letter. This is not resolved until my phone number and 2FA are updated.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 07/06/2026

  Hello,
  
  I understand why you rejected our initial response, and I apologize if it felt like a generic boilerplate reply. I know how incredibly frustrating it is to lose access to your account and have to go through a lengthy verification process just to update a phone number.
  
  I want to assure you that we are actively working on resolving this for you directly via email under Case REMOVED.
  To provide some context on the delay, your initial submission did not include all of the required documentation. Because updating Two-Factor Authentication (2FA) and login credentials directly affects the security of your financial data, we have strict verification requirements for all accountseven for single-person businesses. While we know these extra steps can feel like a nuisance, they are absolutely necessary to ensure that every account change is safe, secure, and authorized by the true account owner.
  
  The good news is that we have received your updated documentation. Our security team is actively reviewing the new files now and will continue processing your request to update your 2FA number to REMOVED, as well as your request to permanently close the secondary account (REMOVED).
  
  We are working to get this crossed off your list as quickly as possible. We will follow up with you directly via email in Case REMOVEDjust as soon as the review is complete and the updates have been made.
  Thank you for your continued patience as we work to keep your account secure.
  
  Best regards,
  REMOVED

  Customer Answer

  Date: 07/07/2026

   
  Complaint: 25004880
  
  I am rejecting this response because this is still not a resolution. It's just another reply saying they are working on it. They have emails from me at REMOVEDand REMOVEDwith my license submitted nine times and selfies of me holding the REMOVED3x. Still not resolved. I would rather get a reply when it is actually resolved instead of these "we are working on it" emails.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 07/14/2026

  Hi,
  
  This email confirms that we've resolved this concern as of July 7. We thank you for your patience and understanding, we take security very serious, and needed to ensure proper documentation was submitted to verify your identity and avoid any type of fraudulant account takeover.
  
  Warm regards,
  REMOVED

  Customer Answer

  Date: 07/14/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. I can now log into and review BOTH Bill.com accounts under different email addresses but the same phone number. Although it took at least 10 emails to get it done, and a peculiar request for another selfie with my license even AFTER I had access, I just dismissed that email, made sure I could still log in one day later, and consider this resolved. I honestly still think the amount of selfies I had to take was out of hand, but it eventually got resolved.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:06/30/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bill.com canceled my account based on its sole discretion. For this reason, bill.com is required to refund ALL of my monies including fees held due to a false "investigation". Bill.com was seemingly borrowing my funds for their own use, that's most likely why they held my $3000+ for a few days, and never paid the vendor (with whom I've shared my horrible experience with, and whom have chosen not to continue business with bill.com)Now that bill.com chose to cancel my account, they only refunded a portion of my funds, eventhough BILL.COM CONFIRMED THAT I AM DUE ALL MY FUNDS (payment + fees) but still only refunded a portion. Fom bill.com:"I understand how important it is for you to receive a clear, written confirmation about your refund, especially since your payment of $2,950 and the associated credit card fee of $85.55 (totaling $3,035.55) were affected by the cancellation of your account. I want to assure you that you will be receiving a refund for both the payment amount and the credit card transaction fee, as previously confirmed by our team under this ticket: 08343741."However, only $2950 has been refunded back, but the $85.55 has not, and it's been approximately one week. See attached; I was provided an email confirmation for the $2950, but never for the remaining $85.55. To verify, the $2950 was posted back to my credit card the very next day (on 6/24/26), so a claim the I must wait 5 - 10 business days for my $85.55 has been debunked. This amount hasn't been processed, and no confirmation email sent to me.If in fact the $85.55 is processed, and we're just waiting for the funds to be posted to my credit card, why not provide me a confirmation of refund email, as with the $2950.I am kindly requesting my $85.55 refund back to my card, IMMEDIATELY, and I will reach out at a later time for the fees and penalties that bill.com caused me, by holding my funds without reason, and for fraudulently attempting to withhold my $85.55.

  Business Response

  Date: 07/01/2026

  Hello REMOVED, 
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,

  Angela 

  BILL Office of Executive Escalations 

  
  

  Customer Answer

  Date: 07/01/2026

   
  Complaint: 25000704
  
  I am rejecting this response because:

  This email does not address my issue or return my unjustly held funds. 
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 07/15/2026

  Hello BBB,

  This case has been resolved. Our internal disputes team has been made aware of her case and will acknowledge the dispute in the order that they come in. No further action is needed from the customer.

   

  REMOVED

  Office of Executive Escalations

  BILL

  Customer Answer

  Date: 07/15/2026

   
  Complaint: 25000704
  
  I am rejecting this response because:

  My $85.55 has not yet been credited to my account nor confirmed. This issue has NOT been resolved. 

  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 07/16/2026

   

  Hello REMOVED, 

  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised. Our primary goal is to ensure that any challenges you've faced are resolved promptly and effectively.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,
  
  

  Angela 

  BILL Office of Executive Escalations 

• Initial Complaint

  Date:06/26/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An unauthorized user added a different bank account to our REMOVEDaccount and has been using it to steal payable funds that were to go to us. Additionally, they are trying to withdraw unapproved funds from our account.I have attempted to call, email, and live chat with bill.com, but they have zero in person customer service; everything is all automated. No one gets back to me, even when the chat claims some one will.

  Business Response

  Date: 07/07/2026

  Hello REMOVED, 

   

  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,
  Angela 

  BILL Office of Executive Escalations 

  Customer Answer

  Date: 07/07/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:06/15/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/21/2025, our user searched for the Texas Comptroller of Public Accounts in BILL.com and selected a "Recommended Match" surfaced by BILL.com's own system. No bank details were manually entered; they were held by the vendor on BILL.com's network. On 11/25/2025, we sent $5,680.22 to that vendor. The funds ended up not going to the Texas Comptrollers office.BILL.com's own investigation confirmed the account is managed by someone who is not employed by the REMOVED. On 5/5/2026, BILL.com's Operations team contacted them directly. They acknowledged receiving the funds and agreed to return them, then stopped responding.BILL.com attempted an ACH reversal, which was denied due to insufficient funds consistent with the funds having been withdrawn immediately after deposit. On 6/12/2026, BILL.com closed our case citing Terms of Service, placing sole responsibility on us for selecting the correct vendor.BILL.com's recommendation engine introduced a potentially fraudulent vendor impersonating a state agency. They identified the individual who took our money, obtained theirr agreement to return it, and then closed our case when she went dark. We are requesting full reimbursement of $5,680.22.

  Business Response

  Date: 06/15/2026

  Hello REMOVED, 

  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  

   

  Warm REMOVEDof Executive Escalations 

  Customer Answer

  Date: 06/15/2026

   
  Complaint: 24945697
  
  I am rejecting this response because no steps were taken to resolve the issue.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 06/16/2026

  Hello REMOVED, 

   

  Thank you for sharing the customer's response. We appreciate the REMOVED's continued assistance in this matter.
  
  We understand the customer remains dissatisfied with the outcome; however, we have thoroughly reviewed their concerns and exhausted all available options in working toward a resolution. Our position remains unchanged, as we believe the matter has been addressed in accordance with our policies and the information available.
  
  We kindly ask that the customer refer to their Support Case REMOVEDand REMOVEDfor the most up-to-date details regarding their complaint, including all steps taken and communications exchanged throughout the resolution process. All relevant documentation and notes are reflected there.

  Thank you for your understanding.

  Warm REMOVEDof Executive Escalations 

  Customer Answer

  Date: 06/16/2026

   
  Complaint: 24945697
  
  I am rejecting this response because:

  BILL.com's response contains no substantive rebuttal to the facts of this complaint. Their position that this matter has been "addressed in accordance with their policies" does not address the following, which are documented in their own written communications:
  
  1. BILL.com's "Recommended Match" feature surfaced a potentially fraudulent vendor impersonating the Texas Comptroller of Public Accounts. Our user did not randomly select a wrong vendor,  BILL.com's own system presented this match.
  
  2. BILL.com's Operations team identified and made direct contact with the person and they have no current affiliation with the REMOVEDof Public Accounts, who acknowledged receiving our $5,680.22 and agreed to return it, then ceased all communication.
  
  BILL.com's own findings describe fraud. Their determination that this was merely a "network selection error" is contradicted by the facts their own team documented. Deflecting to their Terms of Service does not absolve them of responsibility for the design of a feature that introduced a potentially fraudulent impersonator into our payment workflow.
  
  We reject BILL.com's response and maintain our request for full reimbursement of $5,680.22.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:06/05/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a loyal customer of REMOVED. This is a payment platform designed for businesses to record invoices and schedule payments. We recently discovered that they changed our payment method without our authorization.Below is the conversation with the Bill.com support team. They admitted that they may change the payment method when they recognize that a vendor is capable of accepting card payments, EVEN if the payer DID NOT manually set that REMOVEDthey are shifting responsibility to Intuit, claiming that "the payment is still treated as a virtual card transaction, but the processing happens automatically through Intuit rather than through a manual card entry process." At this point, we simply want our money back. We also want others to know how this company has handled this situation and appears to be avoiding accountability.Points of concern:We never received any notification by email or phone regarding a change in the payment or receiving method.We never provided an email address or phone number through the Bill.com platform. The only phone number associated with this transaction was listed on our invoice. I contacted the owner of that phone number, and he confirmed that he never received any calls from Bill.com. If Bill.com used contact information from our invoice without authorization to initiate or modify payment arrangements, we would like an explanation of how that information was accessed and used.Bill.com initially insisted that the virtual card payment had been delivered. However, when I requested the email address to which the payment notification was allegedly sent, they were unable to provide supporting evidence.Bill.com has now changed its position and claims this is an Intuit processing issue rather than a virtual card delivery issue. This appears to be an attempt to shift responsibility rather than provide clear evidence of where the payment was sent and whether it was successfully received.

  Business Response

  Date: 06/08/2026

  Thank you for bringing this matter to our attention. We take all customer concerns seriously, and I want to assure you that this case has been escalated to our Office of Executive Escalations and has been personally assigned to me.
  
  For the protection of your privacy and account security, I am unable to discuss the specific details of your account through this public channel. I will be reaching out to you directly through our internal case management system shortly. Once I have completed a thorough review of the full details of your situation, I will provide you with a comprehensive response and a clear path to resolution.
  
  Thank you for your patience.
  
  REMOVED
  Office of Executive Escalations
  BILL

• Initial Complaint

  Date:06/03/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this year I signed up for a BILL account for receiving payments. It never worked and technical support was never able to fix the issue. The account was deleted. However, I am still receiving payments from vendors by REMOVEDvia BILL somehow. I am unable to log in -- just a loop of password and text/email verification. I need the correct department to look into this issue and fix it

  Business Response

  Date: 06/03/2026

  Hello REMOVED, 

  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you via email as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,
  

  Angela 

  BILL Office of Executive Escalations

• Initial Complaint

  Date:05/13/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bill.com sent an email indicating that "Take a 30-minute demo to see how our automated software can help your team save time and control spend. To thank you for your time, well send you a 28" Omnivore Griddle from REMOVED"I signed up and they refuse to honor the agreement. It seems like it was a bait and switch.

  Business Response

  Date: 05/14/2026

  Hello REMOVED, 

  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,
  Angela 

  BILL Office of Executive Escalations