Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I bought an air filtration unit (Vital 100) from Levoit. It is warranted for two years from date of purchase, which is valid through December 2025. The touch pad control system has failed. I contacted the company about the issue and they requested a video of the unit malfunctioning, which I provided. Then they wanted me to disable my unit by cutting the power cord and taking a photo of the unit showing serial number, model, and the cut cord.. I did that and Levoit then agreed to replace my unit but said I would have to wait because it was not available and I would be put on a waiting list. A couple months have gone by.. I have contacted them through email several times to inquire about the status of my approved warranty claim and replacement unit.. They have not responded. Recently, I went on their website and saw that the same unit is available to be purchased. Shouldnt they honor their agreement to fulfill my warranty claim that they approved if the unit is available for sale? I just want them to follow through and send a replacement unit like they said they would. Thanks, ****

  Business Response

  Date: 03/10/2025

  Hello ****, 

  Thank you for your patience! We were notified that the white replacement is out of stock at this time and have submitted a request for a gray Vital 100 air purifier to be sent to you. You will receive an automated email once the item is processed for shipment. Please allow 1-2 weeks for delivery. 

  Please reach out to our team if you have any additional questions. We are here to help!

  Best Regards, 

  *****

• Initial Complaint

  Date:01/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 19 2024 I purchased a Levoit air purifier for $249.99 on ******. The machine did not work and I emailed the company who had me send them a video of trying all the troubleshooting options. They emailed me back and agreed the machine was faulty. They printed a label for return and sent a new machine. The 2nd purifier also did not work. I returned it, as instructed, with the promise I would receive a refund in full to a Venmo account. The company sent the money then immediately canceled the transaction. I contacted them about this and they still have not refunded my account. At this point I am concerned the company is a scam.

  Business Response

  Date: 01/20/2025

  Thank you for bringing this to my attention. I have reached out to the customer to resolve the refund situation and will get this situation resolved as quickly as possible. 

  Customer Answer

  Date: 01/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:08/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Levoit Air Cleaner, and while the unit initially performed well, I encountered a recurring issue after about a year of use. The first unit started making a high-pitched noise, which was quite annoying. I contacted customer service, and they were very responsive, quickly sending a replacement unit.However, after using the replacement for about the same amount of time, it developed the same high-pitched noise. I also acquired a second unit shortly after the first replacement, and unfortunately, it too developed the same issue. This noise seems to come from a small fan housed in a silver casing that's part of the air monitoring unit.Although Levoit has a class action lawsuit related to some performance issues, I believe the unit itself functions well in terms of air purification. My main complaint is the persistent noise from the air monitor, which significantly detracts from the overall experience.When I reached out to Levoit about getting a replacement part for the noisy fan, they informed me that they do not sell this part separately. They advised me to contact an appliance repair center. The repair center offered to re-solder a new fan, but they warned that, due to the fine dust the unit pulls in, the fan would likely need replacing again in about a year.While the air purifier itself might operate quietly, this is unfortunately overshadowed by the irritating sound of the air monitor. My experience isn't uniqueI've spoken with four others who have discontinued using their units for the same reason.

  Business Response

  Date: 08/26/2024

  Hello, 

  Thank you for sharing your experience. Please note that the Limited Warranty period for this air purifier expired on July 29, 2023, and we are unable to provide a replacement or a refund at this time. As mentioned, the unit can be taken to a repair shop at the owner's discretion. We apologize for any inconvenience caused and appreciate your understanding. 

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a humidifier less than 4 months ago now it stopped misting. The warranty is 2 years.The company support was given video and photos of the unit. Company refused to honor warranty offered $20.00 which I refused.Company is Levoit *********************************************************************

  Business Response

  Date: 05/24/2024

  Hello Santo, 

  Thank you for reaching out. We have sent you an email request with troubleshooting tips and more information regarding your purchase. Please reply at your earliest convenience. We appreciate your attention to this matter!

  Best Regards, 
  Susan 
  Levoit Support Team

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 2, 2024 I purchased a Levoit Core 400S air purifier from the Amazon website. The unit is defective and emits a horrific odor, making it unusable. I initially thought the odor might be coming from the filter, so I purchased a replacement. This did not help. I reached out to Levoit (as directed from my purchase invoice) via telephone and received a message asking for a detailed email. I submitted that on April 18th 2024. I received an automated email with a ticket ID of ****** saying I would hear from someone in the next couple of days. I did not receive communication. I submitted a follow-up email restating the problem, and to this day have not heard from Levoit. After doing some research I have found that there have been multiple complaints online surrounding the same problem I am having, with customers not receiving any satisfaction. At this point in time I would like to return this unit for a replacement or a refund. It is completely unusable.

  Business Response

  Date: 05/08/2024

  Hello ****,

  Thank you for your inquiry. We sincerely apologize for the delay! It appears your messages were being routed to another team. However, we have responded to you via email on ticket 767547. Please reply back to us at your earliest convenience so we may look into a warranty replacement for you. Thank you and we hope to hear from you soon!

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 year warranty is not being honored because I bought it on **** even though I have successfully registered a product for 2 year warranty like it stated on the item when I bought it. They said they could not verify it was bought new and it was purchased on ****. However, I have provided them with **** receipt where it clearly stated that it was a new item (see receipt attached). They are just trying not to cover their warranty.

  Business Response

  Date: 04/25/2024

  Hello ******,

  Thank you for sharing your feedback. After review of your order information, we have determined that while the platform is ***** the seller is an entity called "kbpriors" and they are not a verified seller with Levoit. However, we are happy to extend a one time courtesy replacement air purifier! Please view the full details on ticket #****** with ********************************.

  We hope this helps and we would be happy to assist if you have any other questions or concerns. 

  Kind Regards,

  Levoit Customer Support

  Customer Answer

  Date: 04/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:03/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a common defect of Levoit's air purifiers, that they won't turn on after 2-3 years of use. My Levoit air purifier broke down completely after 3.5 years of light use (not used daily). I encountered the same issue that this reddit post has described: ************************************************************************************************* Simply search for keyword "Levoit air purifier won't turn on" on ****** and you will see a lot of these complaints. I reached out to Levoit already but they won't do anything about this as they claim it's outside of 2 year warranty.

  Business Response

  Date: 03/19/2024

  Hello Si,

  Thank you for your inquiry. We warranty our products for free for 2 years, and stand by the quality and performance of our units. Although this air purifier is outside limited warranty period, we offered a $197.09 refund via store credit for the full order amount. The store credit is a courtesy act of goodwill. It was accepted by you on 3/12/2024 and then issued by our team on 3/13/2024. 

  If there is anything else we can help with, please do not hesitate to reach out to ********************************. 

  Thank you!

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased two products from this brand, one at Target and one through Amazon. Both products of the same model have proven to be faulty and have issues and ultimately dont work leaving all of the vacuumed dirt dumping back on my floors. I do not want a replacement. I have asked their accounting department to issue a refund check to me for both purchases. I have provided receipts for both outlining my costs. Levoit agreed to send a refund check to my address. When I followed up with the second receipt from Target, I was asked to cut electrical cords for them to send a replacement? I want the company to stop playing games and making absurd requests and issue me back my money in excess of or near $400 relative to my receipts. I said I would not give the company negative reviews, but since they are now going back and forth with me over this and asking me to do strange things, I dont have time for this. If the company confirms they are issuing a check and it has been mailed to me, I will remove this complaint. I hope for a swift resolution in the form of a refund. Please advise. Thank you

  Business Response

  Date: 02/29/2024

  Hello *****,

  Thank you for your inquiry. I understand you do not wish to cut the cords of the vacuums. In this case, please use the pre-paid shipping labels I have provided via email to return both of the vacuums at your earliest convenience. Once received, we will issue a check for a full refund of $433.99. It will be mailed to:
   
  *****************************
  5 Oxford Ct
  Lawrenceville ** 08648
   
  Thank you in advance. We look forward to hearing from you.

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a defective Levoit humidifier I bought in August 2023 from Best Buy replaced since January 12, ****. Levoit offers a 2 year warranty. Their customer service phone number does not work and their customer service takes 3 days to respond IF at all, basically nonexistent. I finally got them to send me a replacement after a month of back and forth which easily couldve been resolved over the phone. The replacement I received last weekend is physically BROKEN!!! I dont understand why they would send me a broken replacement!! I reached out again to the company on February 11 and have not gotten a response yet. Its been over a month Ive been trying to replace this defective humidifier and their customer service is incompetent. At this point I just want a quality humidifier like I paid for or a refund. It shouldnt take over a month for customer service to resolve a warranty issue this is ridiculous.

  Business Response

  Date: 02/16/2024

  Hello *********, 

  We apologize for the delayed process and feedback regarding our customer support team. It appears that our team submitted a reshipment request for a brand-new humidifier. Our warehouse team sends brand-new items, which may be damaged in transit. 

  We will provide you with the tracking number when the shipment is processed in 1-2 business days (Ticket #******). Thank you for your patience. 

  Best regards, 

  ************
  Levoit Support Team

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 1.5 warm, cool mist, ultrasonic humidifier from ********** based on the fact that the LEVOIT company offered a one year warranty with a bonus two year warranty. I am right at the one year warranty. Tried to contact company via ph - They are not taking phone calls when you call their number, *********** states they are not taking phone calls that you have to send an email to ******************************** I have sent several emails with only one response - that somebody will get back with me in 2 to 3 days nobody ever replies to the emails or trys to call me. Called ********** where I purchased it from. They said its my problem I have to take it up with the levoit co. ******* Levoit is not honoring the warranty I signed up for. Thats a breach of contract. Its a bait and switch you cant advertise that youre offering warranties and then when somebody tries to call you because they have a defective part on your item you refuse to take calls andrefuse to respond to emails , thats fraud. I want a replacement or my money back

  Business Response

  Date: 02/01/2024

  Hello *****, 

  Thank you for your patience as we experience a higher volume of inquiries. We have replied to your inquiry (Ticket ?#******?) offering a replacement. We hope to hear from you soon.

  Best Regards, 
  ************** 
  Levoit Support Team

  Customer Answer

  Date: 02/01/2024

  
  Better Business Bureau:
    I agree to the replacement please send to my current address ************************************************************************** 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************