Business ProfileforVesync Corporation

This company owns Cosori. Recently they had a recall on one of their air fryer models, which I own. They said to cut the cord, take pictures, and submit them to their recall registration website. I did all of this on March 8, 2023. On March 20th I checked the status of my recall registration for exchange and it was STILL under review. I promptly called the customer service line and was told that they are moving as fast as possible blah blah. I told them I want a refund bc it was taking too long. The representative gave me an email to submit my request for refund. I did just that shortly after the call. On March 29th, I received a reply back via email. It reads Hello, Thank you for reaching out! We do not offer a refund for the recall, only a replacement unit.Thank you for your understanding in advance! They didnt even give me a status update! Also, the representative told me that I would be able to get a refund, come to find out they just steal your money and take forever to process claims. At this time my registration for an exchange unit was STILL under review. I replied back letting them know that I dont understand, and I want a refund. I also let them know how unprofessional their response was. They didnt even look at my account before replying. I didnt receive a response after my email on March 29th. I followed up with them on April 2nd letting them know that I submitted my request for exchange on March 8th and that it was STILL Under Review. I let them know how dissatisfied I was with their responses and that I still want my refund. It wasnt until April 6th that I finally received a status update. I was told via email that the color which I originally ordered was out of stock and that they could send me a black one, which matches NOTHING in my kitchen. They said they cant give me a refund but they can offer store credit. After this experience I want nothing to do with them. I WANT MY MONEY BACK SCAMMERS!