Business ProfileforDiscount Tire & Service Center

Below: Email to business plus more information on my part (sent twice and they never replied)Hello,My name is *********************** and have been a customer at ********************** Tires in ****************, since November 2022. I've spent almost $2600.00.My recent visit was a total of $977.13 (includes a $200.00 deposit paid earlier).Invoice info: date 2/23/2023 Invoice number: ******** I rented a car for 19 days for a job that should have taken no more than 4 days in my opinion. The manager *******************, was friendly and professional, but I fell victim to horrible timing and not a lot of urgency as it related to my car being fixed. Between a defective part, a part delay, some employee sick calls, I was forced to wait and incur charges in a rental car. **** and his staff need two things: urgency and more staffing. I don't want to complain about **** since he was trying his best according to him. But towards the end, I was fuming and starting to get irritated and annoyed, again, it was a 19 day rental. Although he said he'd pick up most of the rental charges in an email (via a reduced repair bill) I didn't really see anything except for a $100.00 discount (proof is in invoice). I am not sure how the $977.13 invoice total came about, but if you can look into this, that would be great!I paid $939.30 for the rental with Enterprise for a 19 day rental to replace a heater core/actuator/module and a total of $977.13 for the repair bill to Discount Tires for a total of: $1916.43. I chose to get a rental, and didn't expect to use it for more than 4 days and always pay *************. However, considering these unique and unusual circumstances, my level of anger, frustration and inconvenience, I would like to request a reimbursement for 15 days @ $49.43 (daily rental rate for me), which comes out to: $741.45 in reimbursement. So far, I am in debt $1916.43 for a heater core/actuator job that took 19 days to complete, is this ok with you? The rental, cost almost more than the job itself!If I were your accounting department, I would just write off this whole transaction considering the extreme nature of the duration and all the other stuff that had nothing to do with me, yet I paid for in: anxiety, stress, irritation, time, and money. Again, how did this end up to be a 19 day job?? How?I don't want to leave a bad review (this is it) and most likely won't return to Discount Tires, but there needs to be a consideration for people's time and money. There needs to be efficiency. Put yourself in my shoes, how would you feel, if you were in a rental car for 19 days for a job that should've been wrapped up way way earlier?Please let me know your thoughts on this and if you can issue me a refund to my card or check in the amount requested.Thank you for reading this and hope you can understand where I am coming from as a consumer.***********************