Business ProfileforNexGen Air Conditioning and Heating Inc

Run, don't walk from this company! I accept my role in this because I actually broke my own rule and accepted a verbal quote from *****, a claimed "master/journeyman plumber", to install a water softener, as well as a shower valve.Unfortunately, ***** (the "inside" guy in this tag team) called as the job was being readied to advise that *****'s quote didn't include any plumbing or electrical hook up. Why should it...after all, water and power flow through houses magically, right?! Bottom line...I'm out $2,600; ***** never followed through on his commitment to return to the job for validation, and ***** couldn't find time to talk to me. When I did finally connect with him, he said he'd talk to his manager(s) & get back with me the next day to try to make it right. The resulting "compensation": I get up to $1,000 off my next job with them. Now that's funny right there! Sure, let me see what else I can bring a business with an apparent lack of honesty and integrity!Roughly 1 week later, I noticed a wet spot at the water main, so I dug it up to find the connection was put on incorrectly. Rather than send out someone to repair it, they sent Quality Control, the only bright spot in this "less than transparent" business model, advising, since it wasn't an emergency (true), he'll send a crew over in 3 days. Noticing a competitors sticker on my new water heater, he let me know he was an ex-************ should only use them - I will!You've got to love the recorded message by their founder, effectively stating his rationale for opening this business was to help people from being ripped off; that there's no need to cheat people. ************************** can't walk their talk, and while I accept my responsibility (trusting), it will never happen again to me, neighbors, family, or friends.