Customer ReviewsforATI Restoration LLC

This is not a company I would recommend I read through all the reviews after the fact never should have hired them . A 5-day job took a year with delays, redos, this company is definitely a nightmare to work with. I was lied to from day 1.

Good ************************,Thank you for your review. We're sorry to hear that your recent visit wasn't up to your expectations as it appears communication was a concern. At ATI Restoration, we are dedicated to disaster recovery with compassion, striving for a positive journey to restore normalcy for you. We would greatly appreciate the opportunity to discuss this matter further and find a way to restore your confidence in our services. Thank you for sharing your experience with us - it's important to us.Respectfully,

USAA sent contractor SOS Builders/ Venturi Restoration/ATI into my home. An employee, under the management and direction of ***************************, poured a substance called venom on the slate tiles to clean them in lieu of the hectic experience that occurred while the contractor was repairing a small section of dry wall after a small bathroom flood. The employee liberally applied Venom to the kitchen and dining room floor all at one time. The Venom dried on the floor. The machinery that the employee was given to remove the substance was broken. ****************** instructed the employee to scrub it off. Manual scrubbing was not removing the chemical. The employee instructed me not to tell his boss as he called in his father's carpet cleaning company to bring carpet cleaning tools to remove the chemical. Meanwhile the chemical remained on the slate tile in a hardened condition. The employee was not given any fans to vent the fumes. My dogs and I were in the home at the time and we were not kept separate from the chemical. The employee did not have any safety gear on. When the father arrived to remove the chemical it was several hours later. The result is that the slate tiles are etched and destroyed. Additionally, insulation was removed from an exterior wall and not replaced when the dry wall was sealed. I brought two contractors in to confirm the condition of the tile is not fixable. (see attached estimates) The second contractor informed me that additionally, the accent tile in line of sight of the damaged tile would need to be replaced. The floor remains in a damaged condition four months later, this significantly impacts the value of my home. The company is not responsive. They also go under ATI, Venturi Restoration. The employees I had experience with had no knowledge of venting, showed no knowledge of code. ************************* provided no supervision/guidance. His employees were unskilled and lacked guidance.

Good Afternoon ********,We're sorry to hear that you had a negative experience. At ATI we understand that behind every project there is a person who deserves the best service, especially during challenging times and we never want to miss the ***** Your feedback is instrumental in helping us improve overall. Please contact us directly at ****************************************** so we can discuss your experience further.All the best,

As a dissatisfied customer, I feel compelled to share my disappointing experience with ATI Restoration Company. From start to finish, my encounter with this company has been marred by incompetence, lack of communication, and a total disregard for customer ************************************* and foremost, ATI Restoration failed miserably in maintaining any semblance of communication throughout the entirety of the project. Phone calls and emails went unanswered for days, leaving me in the dark about the progress of the restoration work on my property. It's unacceptable for a company to leave its customers guessing and feeling neglected.Moreover, the wait times were excruciatingly long. Every step of the process seemed to drag on endlessly without any clear explanation or timeline provided. Project managers, who are supposed to be the point of contact and source of information, were notably absent or woefully ill-prepared to address even the most basic inquiries. Their lack of answers and inability to provide adequate updates only exacerbated the frustration and confusion.To add insult to injury, the billing process was incomprehensible. Instead of receiving clear and transparent invoices detailing the services rendered and associated costs, I was met with vague and convoluted statements that left me scratching my head. It's utterly unacceptable for a company to be so careless and negligent in its financial dealings with customers.Overall, my experience with ATI Restoration Company has been nothing short of a nightmare. Their abysmal communication, extensive wait times, incompetent project managers, and incomprehensive billing practices have left me deeply dissatisfied and regretful of ever engaging their services. Save yourself the headache and look elsewhere for your restoration needs.

Hello *******,Thank you for taking the time to share this feedback. We understand that behind every project there is a person who deserves the best service, especially during challenging times and we never want to miss the ***** To hear that your experience was a nightmare concerns us and we want to learn from the feedback. Please reach out to ***************************************** Looking forward to speaking with you.Best wishes,The ATI Restoration Family

Do yourself the favor, the minute you get assigned this company from your insurance company, ASK FOR A DIFFERENT CONTRACTOR!!!!!! This is the only way they would ever get business because no one would ever recommend ATI for a job!!!I had the unfortunate circumstance of being assigned to ******* *************************** who is not a LICENSED CONTRACTOR, so he is very unfamiliar with construction. He does everything in his power to use his vendors and cuts corners on every aspect of the construction so that he can make the most amount of profit from the project. He takes days and multiple follow *** to get a response and his lack of professionalism and communication shows through in his work. His team is always delayed and never on the same page. I've been dealing with them since September and now 6 months later I have to get a new contractor assigned to my home.LIKE I SAID DO YOURSELF THE FAVOR AND ASK YOUR INSURANCE COMPANY FOR A DIFFERENT CONTRACTOR. ATI RESTORATION IS THE WORST RESTORATION COMPANY IN SOUTH *******!!!!!

Good **********************, We take pride in giving outstanding service and were saddened to see we missed the ***** Your constructive criticism will allow us the opportunity to improve and do better. We sincerely appreciate you bringing this to our attention. Knowing that the length of the job and staff professionalism could use more attention is key and we will do better. Our team will make sure to review and address these issues. If there's anything else you'd like to share please contact us at [email protected],

The team requested 10 review so here it is (-10)NO rehire, unless I want..to baby sit thru to eventual sloppy end; be billed for issues they cause;long delays;redos repeatedly; fee several thousand instead of hundreds;price hikes; attitude when reported..so watch out.

Good Afternoon ****,We want to first extend our deepest apologies for your experience. Your constructive criticism will allow us the opportunity to improve and do better. We are looking into the issue and hope to resolve it promptly. We want our customers to feel heard and will be sure to train in the areas recommended. Thank you for bringing this to our attention.Warm regards,The ATI Restoration Team

WOULD NOT RECOMMEND!! Based on our experience using ATI, we wish we had used another restoration company. Their crew had very little to no experience. They cut out our subfloor using a hammer, didnt know how to set the depths on circular saws which caused them to cut our main water line under our house. They left the subfloor wide open and exposed which then let mice in our house that had gotten into our food, furniture and all of our kids beds. This was an huge issue for us as we have three kids and this could have been very dangerous the way they left our floors not secured. Over the course of 2 weeks of demo, there was no management or supervision present even after expressing our concerns with the crew sitting in their trucks for hours and all the issues stated above. My husband and I had to babysit the crew and even remove plumbing under the sink because they didnt know what they were doing. The worst part of this whole experience was them billing us for work that was not done and their square footage readings were way off as they were overcharging each room they did work in. This company will charge you for work that was not performed and we have proof of every measurement and job they did. We were present during this job every step of the way and they tried charging us for sanitizing our home after the mice got in and that job was never performed. Overall, this was the worst experience we have ever encountered with any company and cost us thousands of more dollars to put the house back together to fix their poorly performed work.

Hello *****,Thank you for taking the time to share this feedback. I want to make sure that every customer of ********************** feels heard and fully supported. Every project deserves the best service, especially during challenging times and we never want to miss *********** was a pleasure speaking with you this morning and allowing me the opportunity to help. I've connected with our local Regional Director who will be connecting with you directly. I am personally committed to restoring your trust and will follow up with a phone call tomorrow.With ************************************ ***** ATI Restoration Team

Having been in the apartment management business for 30 years ATI Restoration is by far and away the best company i have worked with. I would highly recommend giving them a call.

Hi **** - Thank you for taking the time to share your 5-star rating!

The *********** has worked with ATI on various projects throughout the past five years and they have always been professional, efficient and thorough in their Servies to us. In times I have used other service providers I always think to myself, "I should have called ATI instead." Great Team and Service.

Hi **** - Were so happy to hear you had a great experience with ATI Restoration. Your review made our day! Our goal is always to exceed your expectations! If theres anything we can help you with during your next visit, please dont hesitate to let us know.