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          Home Comfort USA Heating & Cooling has 1 locations, listed below.

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            Business ProfileHome Comfort USA Heating & Cooling

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            1120 N Tustin Ave

            Anaheim, CA 92807

            Visit Website
            (714) 794-8584

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            Customer Reviews

            2.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/13/2024

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1120 N Tustin Ave, Anaheim, CA 92807
            BBB File Opened:
            5/1/2024
            Years in Business:
            9
            Business Started:
            9/5/2014
            Business Started Locally:
            2/1/2023
            Business Incorporated:
            12/12/2022
            Accredited Since:
            5/13/2024
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Home Comfort USA Heating Cooling Plumbing & Electrical LLC
            • Apex California Region Holdco LLC
            Business Management
            • Mr. AJ Brown, CEO
            • Ms. Nicole Alarid, General Manager
            • Mr. Kenneth Starr, Qualifying Partner
            Contact Information

            Principal

            • Mr. AJ Brown, CEO

            Customer Contact

            • Mr. AJ Brown, CEO
            • Ms. Nicole Alarid, General Manager
            Additional Contact Information

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I paid for a pre-paid service plan with Home Comfort USA for $542.86 dollars on maintenance on our homes heating and air systems, a 3-visit plan. They came twice within the last year, then on the last pre-paid visit have not shown up twice on appointments I have made on different Mondays. So, I asked to be refunded $200 for their lack of completing their commitment on 04-08-24, through their representative ********, and I was told it would take 5 days to complete. To this date, 04-22-24 I have not been refunded what I have already paid $200 on service visits they don't show up on. I called their company today again, 04-22-24, and spoke to ******, who initially disconnected the phone line with me when I requested a refund, and when I asked for a manager, he told me there wasn't one available. He told me he would re-submit for my $200 refund and that it would take a minimum of 2 weeks. I do not believe this company is asking in good faith and honoring their service commitments that customers pay for.
            Read More

            Customer Reviews

            3 Customer Reviews

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            Most Recent Customer Review

            vanessa f

            02/05/2024

            My family called this company to come out and take a second look at our system since another company came out and said it needed to be replaced. i felt pushed by the other company so i wanted to get a second opinion. Home comfort came out for free and did a diagnostic and found multiple issues. They were able to show me and my family exactly what is wrong and why it would be unsafe to use. After having them out i realized its in my best interest to replace our older system. Home comfort made it super easy to choose a package that everyone in my household could agree on. I was offered Financing and that made my life easier. Now i don't have to worry about the system and they set me up on a service plan so if i do run into any issues they will be there. i would highly recommended this company to my friends and family.
            Read 2 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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