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Find a Location

Harbor Home Warranty has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforHarbor Home Warranty

    Home Warranty Plans

    Additional business information

    Advertising Review:

    On March 7, 2023, BBB requested Harbor Home Warranty to modify, substantiate, or discontinue claims on their mail advertising that read:

    “Extremely Urgent & Time Sensitive - Immediate Response Requested”

    “Please Call IMMEDIATELY as this will be our FINAL ATTEMPT…”

    “IMMEDIATE RESPONSE TO THIS NOTICE REQUESTED”

    "Urgent Response to this Notice is Requested"

    "FINAL NOTICE"


    Advertisers must be prepared to substantiate such claims per BBB's Code of Advertising.


    1. Basic Principles of the Code, Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request.  All advertising that may mislead or deceive consumers should be avoided. 20. Warranties or Guarantees, When using the term “warranty” or “guarantee” the advertiser should clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to the sale which could include putting it on the seller’s website. Advertisers should disclose any material limitations on a "satisfaction guarantee" or "money back guarantee" and define, for consumers, the meaning of claims such as "lifetime guarantee."

     

    On March 28, 2023, BBB received a response from the business with revised advertising but it did not address all advertising.  On March 28, 2023, BBB spoke to the business to go over its advertising claims and offered an extension for the response.

    As of April 11, 2023, the business has not responded to BBB.

     


    See all additional business information

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 32 Customer Reviews

    Customer Complaints

    25 complaints closed in last 3 years

    15 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers home warranty plans.

    Business Details

    Location of This Business
    300 S Harbor Blvd Ste 1000, Anaheim, CA 92805-3722
    BBB File Opened:
    5/12/2022
    Years in Business:
    2
    Business Started:
    2/24/2022
    Business Incorporated:
    2/24/2022
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Harbor Home Warranty LLC
    Business Management
    • Mrs. Julia Williams, Human Resources
    Contact Information

    Principal

    • Mrs. Julia Williams, Human Resources

    Customer Contact

    • Mrs. Julia Williams, Human Resources
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Home warranties

    Customer Complaints

    25 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/22/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Over the last years my neighborhood has received an increasing amount of letters claiming to be from Home Warranty Companies, "offering" home warranty extensions due to the existing one expiring. In this case, I have received a letter claiming that my home warranty was expiring and I had 21 days to call a number and pay the extension fee so it would not. They had my bank loan information, as well as the name of a previous owner of the home. When I called and I spoke to the first person they refused to give me the mailing address for the Headquarters, as well as their company ID. When I called the second time, they refused to disclose anything other than their company name. By the third time I called I informed the person on the line that I have a right as a consumer to know how they came in possession of my personal information. When they refused to give it to me and I asked if it would be more effective if I had my lawyer call, they laughed at me and said that a lawyer would cost me more than the $295 it would cost to extend the warranty and then hung up. When I called back again the number had been disconnected. The letter does not list the company's name, ID, contact info or connection to my bank, which is supposedly who the initial home warranty was. The zip code the letter was mailed from states *****. The Permit # for the postage service is #****. After researching on the BBB website, there are many of complaints about this company charging mostly elderly people $295 without authorization. Many not even knowing they agreed to it. When looking on the internet I discovered there is a company with the website **********************************; however, they are listed to be located in *******, **, with the information: Harbor Home Warranty, 300 S Harbor ********************************, **************, whose phone number nor zip code do not match up with the phone numbers listed in the letter ***************) or the zip code on the envelope, which was *****.

    Customer Reviews

    32 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jeff B

    1 star

    07/01/2024

    This business does not operate with integrity and attention to detail. I am the executor for my father's estate and filed an address change to have mail sent to my home address. Today, 7/1/2024 my father whom has been deceased for 4 months, received a solicitation for home warranty that maybe expiring or has expired. As stated, my father is deceased. I called and after on hold 15 min. , talked with a female customer service rep. that did not seem to care on my complaint and stated this is how this company does business. I find this company cold, ingenuine, and lacking common courtesy that does not exhibit a fiduciary operation. If they shot gun solicitation with arrogance, then how would they best serve a client in time of need. I believe Harbor Home Warranty would not be reputable.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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