ComplaintsforCalmini Products
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning online orders. Specifically, customer complaints allege consumers are having issues with delivery of purchased items. When consumers place an order the company will process payment immediately. After that consumers indicate they experience delays in delivery of ordered items. They will contact the company regarding this issue and company will provide extensions of when to expect the items to ship. Consumers wait but do not receive items resulting in them requesting a refund from the company. Some consumers have indicated the company will promise to provide a refund but they are also experiencing delays receiving their refunds. Other consumers have indicated they have not received a refund or response from the company.
On April 12, 2018 BBB notified the business of our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. As of today, the business has not responded to our request.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Six months later and I still only have a part of my suspension kitInitial Complaint
02/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
June 13, 2023 was the date I initially made the purchase online at Calmini. I never received a confirmation of order. Calmini did not charge my bank on that day. 2 weeks later I called to check up and was told by *********************** that they were waiting on certain parts of the order and that they would be shipped as soon as they received them. I then asked if they could just at least send some kind of a transaction confirmation. ***** said it would get to me by the end of the business day. I received nothing of the sort. I proceeded to call every 2 weeks only to be told 5 different times that the parts shipped and to be expecting them. Nothing showed. Called again and was told by reception or ***** that they were still waiting on parts which supposedly were already shipped 5 different times. All this time still no confirmations of any sort. All along I asked for tracking numbers that he said he would send. Still nothing. Finally on Sunday Sept. 10 2023 he called early and said all the parts were sitting on the table and were ready to send right after he charged my bank. He said to be watching for the multiple parts to trickle in here all week. Still nothing showed so I called again 2 weeks later and was told by both reception and ***** that they were still waiting on parts. He officially charged my bank on Sept 12 2023 through his other business( ********************). I told him I wanted a refund and he sent some misc parts that are completely useless by themselves. I proceeded to call weekly to hear the same nonsense. I gave him a break from contact for 2 months hoping this would help. Still nothing. At this point I was sick of calling, so sent an email demanding full refund or would take legal action. Using the email as some kind of record. To this day Feb 8, 2024 I have received no confirmation, no tracking and no more parts. 8 months of lies and the runaround. I'm not sure what he owes with the useless parts he did send but somewhere between $1200-$1500 to date.Initial Complaint
01/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Ordered a lift kit for my 00 ****** Xterra on July 26, 2023. I paid $1424.95 for the lift kit. To this day on January 3, **** I still have not received all of my order. I have received partial amount of the order but not enough to complete the project and not what was advertised as the whole kit. I had a trip planned for this vehicle in a month from purchase and still to this day I have not received all the product. Over the months from the purchase date till now I have made a dozen or more phone call and attempts to resolve this problem. Most times I get a receptionist that answers and states he is out of the office at this time and will leave him a note to call me back. I never get a call back and have to recall to get to the owner. I have talked with ***** (the owner) and just get every excuse in the book why my parts are not coming. He constantly tells me they will be there in a week. Weeks and weeks go by with no parts. No contact and no parts are getting frustrating and need some resolution.Initial Complaint
11/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Near the beginning of Feb 2023 I ordered a full lift kit from Calmini Products. It was supposed to be shipped in two weeks. After several weeks I called to complain and was told would ship that afternoon. One part of the kit was shipped. Each attempt to contact since has been lie after lie about ready date. Supposedly according to Calmini, the entire kit is sitting at warehouse ready to ship since April, except for 2 rear springs. There has been a former court case against them for this exact reason. I asked for money back only to be yelled at and ultimately came to an agreement that I would have results the after Labor Day weekend. Still no resultsInitial Complaint
01/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On December 09 2022 I purchased a control arm kit for 2004 Nissan frontier. After a week with no updates I started contacting calmini directly and gave now for over a month have been given every excuse in the book why the part has not shipped its been shipped but our computer is updating so we can't give tracking etcetera etcetera. I have numerous emails requesting my part also. I then went to.bbb and see this is an issue with others also based on the amount of complaints about this company. when they charged my account appeared as hanson off-road Bakersfield CA price of part with delivery was 584.95. The business is outr8ght taking money and not providing the parts I need my part or money i am a 100% service con ected disabled vet and my only veglhicke can't be driven cause of not getting this partInitial Complaint
10/29/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered In May I paid. Still no product and no return call from the owner to have updated about my order 944.95$
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
16 total complaints in the last 3 years.
14 complaints closed in the last 12 months.