ComplaintsforBetterlength
Hair Weaves
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Complaint Details
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Initial Complaint
02/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased hair from this company on 1/10 for $214. The hair sheds, smells bad, is shorter than I paid for and it doesn't look like what was advertised online at all. They keep asking for pictures, but I dont know how to show a picture of that. They refused a returnInitial Complaint
10/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello, I have been going back & forth with this company for 3 months now!! I asked if I could get a replacement or a refund on a product I never received. They lied & told me that they could not give me my money back or send a replacement because FedEx denied allowing them a claim. I called FedEx & they confirmed (which I know) that they cannot deny claims in any package that is deemed lost & that this company was lying to keep my money!! I am unable to create the claim myself because I am not the merchant. I told this to them & they still refused! I have days worth of conversation / email of them continuously giving me push back for my money it's sickening at this point because I have never had a company play this hard with my money! I'm hoping someone here can help mediate this because idk what else to do & I wanna cry because my money is gone to people who don't even care to make sure I get my product !!Initial Complaint
06/13/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Around *** **** I made a purchase from Betterlength Hair. I was supposed to receive my order on the 26th of ***, however, upon notification that I received my package, I went to check for it outside my house and there was no package there. I made haste in filing a report to FedEx where I opened a case and reported the package missing. The package I was missing from Betterlength Hair was not the only package I was expecting that day, yet that too was missing. I made sure to immediately inform the merchant about the missing package. It did take them 2-3 business days to respond to my queries where initially the customer service representative was polite. However, this is where everything goes downhill from. Since that day, I have spent several weeks back and forth e-mailing the merchant, speaking with FedEx, and trying to get information about the missing package. FedEx tells me one thing, and when I relay that information to the merchant, they tell me something completely different. The Customer service representative insists that I have received the order and that The company is unable to open a claim with FedEx unless I can provide video evidence that I didn't receive the package. Unfortunately, although many people have protective technology like doorbell and outdoor cameras, I do not. So there was no way I could provide the video evidence the merchant is demanding. BLH basically told me that there was nothing they can do, and that I could pay for a replacement. I already spent $299.90 on the clip-ins (which include $15.00+ for expedited shipping) so why would I want to spend more? It seems that this company is doing everything in its power to not refund me, and keeps beating around the bush. Worse yet, having spoken to FedEx, I was told that the company did not need to provide video evidence inorder to make a claim, that my claim was still open and that the company could process a claim on their end, This is deceitful predatory behavior. I want my money back.Initial Complaint
04/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
my parcel was delivered to the wrong address, ****** have contacted the delivery driver and it has been established that the parcel was misdelivered, they waybill states that it was delivered and the signature on the receipt is that of the delivery drivers not mine. ******** have accepted responsibility for losing my parcel and have declared it as lost, betterlength know this as ***** have been in touch with ***** ***** to state that they have lost it, it has been delieverd to the wrong address and the waybill can not be changed but they can proceed to issue a claim so I can be refunded. The company know that I do not have this parcel and keep using the waybill as evidence when it clearly has been stated that it has not been delivered, I have sent the company emails and recordings from ***** in the ** as proof that I do not have this parcel the company keep saying to me according to their policy they cannot refund me if they cannot file a claim whereas I have checked online and nothing of the sort says so, its not even mentioned, ***** ** over here have said they can and have contacted ***** ***** , they then contacted me back to say that, the company have valued my parcel at a very low vaule *** to avoid them making claim. However, the company are fully responsible and should provide me with a refund themselves and if they don't I should report them to the trading regulations, the company are refusing to give me my money back they just keep offering to send me another parcel out for another charge which is unfair. when I purchased from their company I entered a legal binding contract, meaning in return me receiving their product they would be paid. I have not received that product. they have financially made a gain of £143.92 whereas I have no product and no money its unfair and its illegal to take someone's money knowing that they have not received the item. its a scam. I also have proof I was not home when this parcel was supposedly deliveredBusiness response
06/14/2022
Consumer Response /* (-5, 8, 2022/06/07) */ Hi, This still hasnt been sortedInitial Complaint
04/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I order my product April 5th, I'm not waiting 10 days and no one in the customer service department is answering, I'm not gonna pay a re shelf fee because u are customizing that's not my issue and I wish I read all of this before purchasing from u all. Will definitely be making a ******* video about my experienceInitial Complaint
02/15/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On ********** I purchased a set of clip ins.( tracking number ************) I have received the item and I was very dissatisfied with the quality of the product. I have reached out the customer services on multiple occasions on 2/11/2022 a day after I received the product and asked for a shipping label to send the product back to the manufacturer and they refused to send me the label. The business has not tried to resolve the issue but they are trying to keep the funds. Shipping Method: ***** Tracking Number: ************ Tracking URL: **********************Business response
03/21/2022
Consumer Response /* (2000, 14, 2022/03/21) */ The complaint has been resolvedInitial Complaint
01/11/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered from this site on 12 November 21. The curly clip ins 18 inch for $239.90 plus $15.00 for shipping is ******. 19 November I was given this number to track my purchase: *************. The company emailed me on 19 November to notify me that my items had shipped. I emailed the company on December 17, 29, 30 and then again on 11 January asking about the whereabouts of my items. All of my emails ****** responded to except the email on 11 January that was from a *********. I was originally told it would take 8-35 days to revive my items so I said ok. Then I was told 15-45 days when I contacted the company in December. I have asked for a full refund on several occasions and I was told they couldn't and wouldn't refund me. I let them know that I was going to file a claim for fraud because they sold me a product that I havE never received. I am in the Military stationed overseas. It's already hard for us living overseas but to steal from me is flat out wrong. All I want is my money back. They can keep the hair since it shoes on the **** tracker that it never left *****. This company's website needs to be shut down so they can only do business in ***** and stop stealing from the US. Please give me my money back!! To date I have not received my merchandise and it shows on the **** tracker as if it never left *****.Initial Complaint
12/21/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered hair from this company. They have yet to provide the product I ordered or to send me any updated information. the phone number to customer service rings. Their is a voicemail, but no returned calls as of yet. I just want to receive the product I ordered. If they won't send me the hair than give me a refund. That is all.
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Customer Complaints Summary
10 total complaints in the last 3 years.
2 complaints closed in the last 12 months.