We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hair Weaves

Betterlength

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Weaves.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased hair from this company on 1/10 for $214. The hair sheds, smells bad, is shorter than I paid for and it doesn't look like what was advertised online at all. They keep asking for pictures, but I dont know how to show a picture of that. They refused a return

  • Initial Complaint

    Date:10/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I have been going back & forth with this company for 3 months now!! I asked if I could get a replacement or a refund on a product I never received. They lied & told me that they could not give me my money back or send a replacement because FedEx denied allowing them a claim. I called FedEx & they confirmed (which I know) that they cannot deny claims in any package that is deemed lost & that this company was lying to keep my money!! I am unable to create the claim myself because I am not the merchant. I told this to them & they still refused! I have days worth of conversation / email of them continuously giving me push back for my money it's sickening at this point because I have never had a company play this hard with my money! I'm hoping someone here can help mediate this because idk what else to do & I wanna cry because my money is gone to people who don't even care to make sure I get my product !!

  • Initial Complaint

    Date:06/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around *** **** I made a purchase from Betterlength Hair. I was supposed to receive my order on the 26th of ***, however, upon notification that I received my package, I went to check for it outside my house and there was no package there. I made haste in filing a report to FedEx where I opened a case and reported the package missing. The package I was missing from Betterlength Hair was not the only package I was expecting that day, yet that too was missing. I made sure to immediately inform the merchant about the missing package. It did take them 2-3 business days to respond to my queries where initially the customer service representative was polite. However, this is where everything goes downhill from. Since that day, I have spent several weeks back and forth e-mailing the merchant, speaking with FedEx, and trying to get information about the missing package. FedEx tells me one thing, and when I relay that information to the merchant, they tell me something completely different. The Customer service representative insists that I have received the order and that The company is unable to open a claim with FedEx unless I can provide video evidence that I didn't receive the package. Unfortunately, although many people have protective technology like doorbell and outdoor cameras, I do not. So there was no way I could provide the video evidence the merchant is demanding. BLH basically told me that there was nothing they can do, and that I could pay for a replacement. I already spent $299.90 on the clip-ins (which include $15.00+ for expedited shipping) so why would I want to spend more? It seems that this company is doing everything in its power to not refund me, and keeps beating around the bush. Worse yet, having spoken to FedEx, I was told that the company did not need to provide video evidence inorder to make a claim, that my claim was still open and that the company could process a claim on their end, This is deceitful predatory behavior. I want my money back.

Betterlength is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.