ComplaintsforBlendJet

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I originally ordered my blendjet in May 2022. When I received the email regarding the recall in late December I filed my claim with the company, which included destroying the blender to not use at all. This was a blender I used daily but understood from the original communication would take 6-8 weeks to arrive. 3 months later I reached out to customer service asking for an update. Was advised that I wouldn’t receive my replacement until after June when they begin shipping out again. Here we are July 23. Almost 8 months after filing my claim. And I’m being told by customer service that they do not have an ETA for replacement bases. That they began mailing out in March and I can’t be given an exact time frame. At this point I am furious. This is a blender I paid money for. Not something given to me for free. When I asked the company why are new blenders being sent and not my replacement they told me they can offer me a coupon to order a new one. Like seriously? Then I proceed to ask for my money back at this point because expecting customers to be ok for 7 months without something they paid for and you made us destroy is ridiculous. Money or credit towards a new one would be valid at this point. However once I sent that request they stopped replying. I just want my money back because this experience has made me never want to deal with them again.

  

  Business response

  07/24/2024

  Hi Herminia, 

  Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
  
  BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
  
  To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
  
  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Best regards,
  Melissa

  Customer response

  07/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Herminia R********

• Initial Complaint

  07/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Blendjet is not responding to numerous request for a d*** when I will receive the recalled replacement part for my blendjet. The recall was in 2023. I followed all instructions to receive the replacemment part. Blendjet has not shipped the promised recalled part and they are no answering my emails, requesting the part.

  

  Business response

  07/23/2024

  Hi Jim, 

  Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
  
  BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
  
  Please know that your satisfaction is our priority, and we are committed to assisting you further. With that being said, we've been attempting to reach you via email but have been informed we're blocked. 

  If you're able to unblock the email [email protected], we'd be more than happy to reach you directly to see what we can do to help. 

  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Best regards,
  Melissa

  Customer response

  07/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jim P***

• Initial Complaint

  07/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I received the Blendjet as a gift. Blendjet issued a recall on the blender and I filed a claim for a replancement base on January 9th. That was order #*******. As of today, July 22,2024 I have not received the part. I have received multiple emails from customer service saying the part will be coming but it never comes. Meanwhile they keep selling new ones. Customer service just says sorry, they are shipping as the claims were filed. However when I research online, I see others that filed after me have already received their replacement base or a whole new blender. I am now out a blender for over 7 months and no date of when I ever will receive the replacement.

  

  Business response

  07/23/2024

  Hi Janet, 

  Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
  
  BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
  
  To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
  
  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Best regards,
  Melissa

  Customer response

  07/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They have reached out and have a new replacement base shipped out already.
  
  Sincerely,
  
  Janet W*****

• Initial Complaint

  07/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  1/19/24 blend jet 2 had a recall and asked for more info. 1/22/24 I submitted said info. Model no, ect 3/11/24 they responded to my email - supply chain supply delays 4/9/24 replied to my email - again chain supply issued 5/14/24 and 5/30/24 - same response to my emails - chain supply issues It's now been 7 mos and still no replacement has been sent to me

  

  Business response

  07/19/2024

  Hi *****, 

  Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
  
  BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer ************************* (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
  
  If you require your BlendJet sooner, a member of our reviews team will be reaching out to discuss how we can expedite the process and get you back to blending. Please know that your satisfaction is our priority, and we are committed to assisting you further.
  
  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Best regards,
  *******

  Customer response

  07/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My Blendjet was purchased on 9/4/22 for $47.86. It was part of the recall and I submitted the recall on 12/28/23. I contacte Blendjet in March and was told it would be sent out the end of March. I then received an email in April that there was a delay and customers should have their replacements by June. I tried today to contact someone from Blendjet but am not able to contact anyone. I would appreciate either receiving my replacement or a refund

  

  Business response

  07/18/2024

  Hi ******, 

  Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
  
  BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer ************************* (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
  
  If you require your BlendJet sooner, a member of our reviews team will be reaching out to discuss how we can expedite the process and get you back to blending. Please know that your satisfaction is our priority, and we are committed to assisting you further.
  
  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Best regards,
  *******

  Customer response

  07/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I received an email from BlendJet on 12/28/23, informing me that there is a safety recall on my BlendJet. As instructed, I sent them photos of my ** serial number & my destroyed seal (rendering the blender useless) back on 1/19/24. Affected owners were told they’d receive a new ** blender base in 6 weeks. A follow up email reply from **, dated 4/9/24 states: “The overwhelming response to this recall, coupled with unforeseen supply chain issues, has led to a shortage of replacement kits. While these kits are currently being shipped, it's important to understand that we won't be able to ship all of them immediately and some customers may not receive their replacements until June 2024.” It is now 7/17/24, nearly 6 MONTHS since I disabled my blender, and still no replacement unit, and no word on when (if?) it will ever be sent. I am beyond frustrated with this company.

  

  Business response

  07/18/2024

  Hi Trudy, 

  Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
  
  BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
  
  If you require your BlendJet sooner, a member of our reviews team will be reaching out to discuss how we can expedite the process and get you back to blending. Please know that your satisfaction is our priority, and we are committed to assisting you further.
  
  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Best regards,
  Melissa

  Customer response

  07/19/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I want a specific date telling me when my Blendjet base will be mailed to me. I bought the bright blue one but any color base will suffice.  

  Sincerely,
  
  Trudy A*******

  

  Business response

  07/25/2024

  Hi Trudy, 

  Thank you for stopping by and for that additional feedback, we truly understand where you're coming from and respect it fully. Although frustrating, I'm super happy to see we were able to assist with resolving this in a satisfactory manner. 
  
  Again, we truly apologize for any inconvenience or frustration this may have caused and appreciate your patience and understanding. Hope you enjoy the rest of your week and we'll be here if you ever need anything else. 
  
  Kind regards, 
  Melissa

  Customer response

  07/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, now that I have finally received my replacement base. 
  
  Sad that customers have to go to the BBB to get Blendjet to act responsibly. 
  
  Sincerely,
  
  Trudy A*******

• Initial Complaint

  07/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was notified by BlendJet in December of 2023 that my blender was subject to a product recall. I was instructed to destroy the rubber gasket to render the blender unusable and provide picture proof of same in order to start the replacement product process. I did so the beginning of January 2024 and was provided the information that it would take between 4 - 6 weeks to process the replacement. I was further updated in March of 2024 that due to "unforseen supply chain issues" that my replacement product was still delayed and that they could no longer give me a time frame to expect it. I checked their website today and they had posted that the replacements would begin shipping out in June, it is July 17 as of this writing with no update to my replacement product being shipped. I reached out to the company directly this morning asking about the status, and was given the same excuse about supply chain issues and they can't give any more information. I asked for a refund or a straight exchange for a BlendJet rather than waiting for this replacement product. They said they could do neither. Meanwhile this has taken over 6 months with no relief from the company itself in sight. Additionally from review of their social media, they are consistently posting about new product launches and apparently also actively delete any negative comments from existing customers that have been left in the lurch due to the recall.

  

  Business response

  07/18/2024

  Hi Shannon, 

  Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
  
  BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
  
  If you require your BlendJet sooner, a member of our reviews team will be reaching out to discuss how we can expedite the process and get you back to blending. Please know that your satisfaction is our priority, and we are committed to assisting you further.
  
  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Best regards,
  Melissa

  Customer response

  07/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  While I feel that their offered resolution now makes me whole, it does make me question why it took me raising it to this level to get relief.  I wish them well in their future endeavors in completing this recall. 
  
  Sincerely,
  
  Shannon D********

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Jan 22nd 2024 I initiated the recall process and provided proof that I destroy the product per their request. I was informed it would take 4-6 weeks. March 15th I sent a request for an update and was told that despite them still selling the products in various stores that there was no supply for people that had the recall. I then sent a request this Monday the 15th of July and was informed there still isn't supply. I'm upset that I paid for a product and then was immediately requested to destroy the product and now they won't replace it, won't refund me or give me a credit to buy a new one. I either want my money back or want the replacement. I've been more than generous and patient waiting but this is absurd.

  

  Business response

  07/18/2024

  Hi Keith, 

  Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
  
  BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
  
  If you require your BlendJet sooner, a member of our reviews team will be reaching out to discuss how we can expedite the process and get you back to blending. Please know that your satisfaction is our priority, and we are committed to assisting you further.
  
  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Best regards,
  Melissa

  Customer response

  07/18/2024

  
  Complaint: ********
  
  I am rejecting this response because:

   

  They offered no solution. They claim they don't have product to replace mine and claim that 7 months of me waiting is a normal thing despite it being longer than I owned the product for. If they don't have a replacement for the recall then how are they selling them still? 
  
  Sincerely,
  
  Keith R******

  

  Business response

  07/25/2024

  Hi Keith, 

  Thank you for stopping by and for that additional feedback, we truly understand where you're coming from and respect it fully. Although frustrating, I'm super happy to see we were able to assist with resolving this in a satisfactory manner. 
  
  Again, we truly apologize for any inconvenience or frustration this may have caused and appreciate your patience and understanding. Hope you enjoy the rest of your week and we'll be here if you ever need anything else. 
  
  Kind regards, 
  Melissa

  Customer response

  07/25/2024

  Better Business Bureau:
  
  Despite the Companies shady business practices in trying to weasel out of providing customers what they were promised from a recall,  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Keith R******

• Initial Complaint

  07/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a unit from Blendjet. The unit I paid for was a costly, specialty design. The device was recalled & I submitted req docs for a replacement unit; the pricey design was not an option for replacement. Since then, I've not received any info about when I can expect to receive my replacement device. As I researched, I found a multitude of customers waiting months/ almost a year for their replacement device without any meaningful communication from the company. I would like my replacement device immediately or a return of the money I paid for the original device.

  

  Business response

  07/18/2024

  Hi ****, 

  Thank you for stopping by and for that additional feedback, we truly understand where you're coming from and respect it fully. Although frustrating, I'm super happy to see we were able to assist with an immediate replacement. 
  
  Again, we truly apologize for any inconvenience or frustration this may have caused and appreciate your patience and understanding. Hope you enjoy the rest of your week and we'll be here if you ever need anything else. 
  
  Kind regards, 
  *******

  Customer response

  07/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The business has contacted me, directly, to assure me that i will receive the replacement unit equal to the original, more costly one, that i purchased. I find that this resolution is satisfactory to me.

  
  Sincerely,
  ****************;
  *********************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I get that they're trying to get replacements to customers. I bought 2 of these and did what I was supposed to - 6 months ago - to render the current blendjets useless. I've received 2 emails telling me about a delay. The last said I'd have replacements by the end of June. It's now the middle of July and I'm about to just give up and buy some other brand of blender to replace the 2 I had.

  

  Business response

  07/17/2024

  Hi *******, 

  Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
  
  BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer ************************* (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
  
  If you require your BlendJet sooner, a member of our reviews team will be reaching out to discuss how we can expedite the process and get you back to blending. Please know that your satisfaction is our priority, and we are committed to assisting you further.
  
  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Best regards,
  *******

  Customer response

  07/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In addition, BlendJet has reached out to me via my personal email to help resolve this. I've provided them with the relevant information and will await their response.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩