Current Alerts For This Business
BBB reached out to BlendJet to address the above issue and received the following response.
BlendJet is conducting a voluntary recall in partnership with the U.S. Consumer Product Safety Commission (CPSC). The overwhelming response to this recall, coupled with unforeseen supply chain issues, led to a shortage of replacement kits and prevented BlendJet from meeting the initial delivery estimate of 6 to 8 weeks. As of this writing, replacement base kits are in stock and we have cleared 34% of the backlog; however, it may take through June 2024 to build and ship the entire balance of open base kit orders. BlendJet is shipping these orders on a first-come, first-serve basis. Rest assured that we are doing everything we can to expedite this process. In addition, on April 8, 2024, BlendJet is sending an email explaining shipment delays to consumers who have been waiting for more than 2 weeks for their replacement base kits to be delivered.
In case a consumer with BlendJet 2 has not checked to see if it their unit(s) has been recalled, or they have not already submitted for a replacement base kit, the fastest way to do this is to go to www.blendjet.com/safetyandrecall and follow the steps below:
1. Click on the “BlendJet 2 Recall – December 28, 2023” bubble.
2. Click on the “Check your serial number here” link.
3. Enter your serial number in the “Serial Number Search” bar and click next.
4. Re-enter the serial number as a secondary verification check.
5. Follow the prompt – if your BlendJet 2 is subject to recall, complete the registration form.
If a consumer has already registered for a replacement base kit and received confirmation their order has been entered via email, or if they are currently in contact with BlendJet’s support team ([email protected]), no further contact with BlendJet is required. When a consumer’s base-kit order ships, BlendJet will send to the consumer’s email a confirmation with a tracking number of the shipment.
We recognize how integral the BlendJet 2 portable blender has become to people’s routines, and we share the frustration caused by these delays. We want to assure everyone we are committed to resolving this problem as swiftly as we can and thank them for their understanding and patience as we work diligently to rectify this situation.
Additional Complaint Information
BlendJet came to BBB’s attention in September 2018. A review of complaints was done in February 2024. Complaints on file concern the BlendJet 2 recall from 2023 and receiving the replacement product.
Consumers are encouraged to review BlendJet Safety and Recall FAQ’s at the link below for information regarding the process.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been waiting for my replacement Blendjet unit from the recall for MONTHS, filled my claim immediately when I heard about it almost 1/2 a year ago! No notice from the company except one email about supply chain issues also months ago. On their website, a 3 month old notice stating we would get it June 2024...it's almost the end of July 2024 and NOTHING. This has left a bad taste in my mouth about the company and how they handled this recall. I've got zero to show for the money I spent yet they can put out BRAND NEW UNITS for next day shipping?! Unacceptable. This needs to be made right!
Business response
07/25/2024
Hi Ilianna,
Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon.
Best regards,
MelissaCustomer response
07/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. They've reached out to me personally and rectified the situation.
Sincerely,
Ilianna K*****Initial Complaint
07/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I followed the procedures for the product recall and submitted on 4/12/24. A verification of an order for replacement base was received. No one had reached out to me to let me know of any delays and I still had not received the replacement by 6/5/24. I sent an email and then was finally given the information that their is a supply chain issue. I waited patiently for another month and sent another update request on 7/20/24 asking for an update to the order or a refund. Company responded with no time frame on shipping and could not issue a refund. This is not acceptable. I can go to their website today and place an order for a new blender and receive 2 day free shipping but they cannot give me an update on receiving a replacement. If they are unable to provide a replacement, a refund should be issued.Business response
07/26/2024
Hi Valerie,
Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon.
Best regards,
MelissaCustomer response
07/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Valerie H****Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My complaint is the same as the other posts I've seen, although I did not know there were other complaints at the time of my last email to BlendJet. My last communication laid out the timeline of both our communications, as well as the fact they have not actually done anything. At least twice they sent out a stock email claiming supply issues, with dates that have come and gone. Here is a part of my last email to BlendJet dated July 7th: "Well here we are, June having come and gone, nearing SEVEN months after this all began, with neither a replacement part, nor any further communication regarding the issue. Meanwhile, you continue to send me emails quite nearly everyday trying to get me to buy more products from you. I have long ago replaced our blender (with a different company,) but this is not at all okay with me. I feel this company has done little to "make it right" as your email from December stated. If this issue has not been resolved soon I will take further action on my own that will include filing a complaint with BBB and leaving honest reviews of this experience. I hope to hear from you soon." So I have two questions: To Blendjet - why do your BBB replies state, "If you require your BlendJet sooner, a member of our reviews team will be reaching out to discuss how we can expedite the process and get you back to blending. " only when a complaint is made to BBB, but not directly to the customer, even when they tell you they are about to file a complaint? To BBB: why do you "find that this resolution is satisfactory to me" for each of the similar complaints, when BlendJet simply posts a stock reply? There is no evidence that they have actually resolved the matter for those individuals. My grievance, as well as many others it seems, has more to do with how long it is taking, as well as their lack of earnest communication. There is no indication they are taking steps to resolve anything. Thank you for your timeBusiness response
07/26/2024
Hi Jennifer,
Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon.
Best regards,
MelissaCustomer response
07/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is not entirely satisfactory to me, but good enough to close out my complaint.
Sincerely,
Jennifer M*****Initial Complaint
07/24/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
In January 2024 there was a recall on the BlendJet Blender. After it was determined that the one I had was the subject of the recall, I did what was told to do - take a picture of the blender and destroyed it, as instructed to do and sent it to them. It has now been OVER 6 months time, and still no replacement. I have had numerous emails back and forth and their rep says parts are on back order, it has been difficult but we should be send be starting to send out replacements no later than June, 2024. Still have received nothing. The last email I sent them I told them I wanted a refund. And that was 2 weeks ago.Business response
07/25/2024
Hi Joanne,
Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon.
Best regards,
MelissaCustomer response
07/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Joanne H********Initial Complaint
07/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I originally ordered my blendjet in May 2022. When I received the email regarding the recall in late December I filed my claim with the company, which included destroying the blender to not use at all. This was a blender I used daily but understood from the original communication would take 6-8 weeks to arrive. 3 months later I reached out to customer service asking for an update. Was advised that I wouldn’t receive my replacement until after June when they begin shipping out again. Here we are July 23. Almost 8 months after filing my claim. And I’m being told by customer service that they do not have an ETA for replacement bases. That they began mailing out in March and I can’t be given an exact time frame. At this point I am furious. This is a blender I paid money for. Not something given to me for free. When I asked the company why are new blenders being sent and not my replacement they told me they can offer me a coupon to order a new one. Like seriously? Then I proceed to ask for my money back at this point because expecting customers to be ok for 7 months without something they paid for and you made us destroy is ridiculous. Money or credit towards a new one would be valid at this point. However once I sent that request they stopped replying. I just want my money back because this experience has made me never want to deal with them again.Business response
07/24/2024
Hi Herminia,
Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon.
Best regards,
MelissaCustomer response
07/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Herminia R********Initial Complaint
07/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I followed the instructions for the recall in late December 2023 to destroy my blenjet2 and upload pictures of the destroyed item. Originally it was supposed to be replaced in 6-8 weeks, then I was told I would receive my replacement by June 2024. It is now almost August 2024 and I have still not received my replacement, even though I see numerous commercials selling new units and they seem to have plenty of new units to sell. This is something I use on a daily basis and have now been without for 7 months.Can I please get a replacement, or at this point a whole new blendjet2?Business response
07/24/2024
Hi Koren,
Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon.
Best regards,
MelissaCustomer response
07/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Koren G*******Initial Complaint
07/23/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I became aware of a recall of blendjet2 base due to possible fire. As instructed by Blendjet2, I destroyed my base, sending them pictures and requested replacement on February 4, 2023. To date, over 5 months later, I have yet to receive the replacement base. I have reached out to them multiple times, only to be given run around due to "supply chain issues". They seem to have no issues fulfilling new orders though. Today (7/23/24) I requested a refund of my original purchase ($61.02 back in June of 2021) or to be shipped an entire new unit and they decline. Please help me.Business response
07/24/2024
Hi Barbara,
Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon.
Best regards,
MelissaCustomer response
07/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Barbara S******Initial Complaint
07/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Blendjet is not responding to numerous request for a d*** when I will receive the recalled replacement part for my blendjet. The recall was in 2023. I followed all instructions to receive the replacemment part. Blendjet has not shipped the promised recalled part and they are no answering my emails, requesting the part.Business response
07/23/2024
Hi Jim,
Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
Please know that your satisfaction is our priority, and we are committed to assisting you further. With that being said, we've been attempting to reach you via email but have been informed we're blocked.If you're able to unblock the email [email protected], we'd be more than happy to reach you directly to see what we can do to help.
Thank you for your understanding, and I look forward to hearing from you soon.
Best regards,
MelissaCustomer response
07/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Jim P***Initial Complaint
07/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am part of the recall and am still waiting for a replacement base almost 8 months later. The latest email I received said there is no timeframe rendering this appliance completely useless with no resolution. They are, however, sending me weekly advertisements about buying a new model which they can have out in days. This is absolutely unacceptable and the ONLY resolution I will accept is a full refund of my purchase price. Thank youBusiness response
07/23/2024
Hi Victoria,
Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon.
Best regards,
MelissaCustomer response
07/24/2024
Complaint: ********
I am rejecting this response because: I am only interested in a refund. I have purchased another blender and have no need for two, especially since you don’t stand behind your product and your customer service is abhorrent.54.99
Sincerely,
Victoria W******Business response
07/25/2024
Hi Victoria,
Thank you for stopping by and for that additional feedback, we truly understand where you're coming from and respect it fully. Although frustrating, I'm super happy to see we were able to assist with resolving this in a satisfactory manner.
Again, we truly apologize for any inconvenience or frustration this may have caused and appreciate your patience and understanding. Hope you enjoy the rest of your week and we'll be here if you ever need anything else.
Kind regards,
MelissaCustomer response
07/26/2024
Complaint: ********
I am rejecting this response because:
The only option you have given me is a replacement. You do not stand behind your product, and while my new part has been expedited i have zero faith it will even show up.I promise you I willl never spend another cent on your projects. i will bash you on every platform I can, however I will say it won’t be hard. Your reputation is ruined regardless of how many positive reviews you post. I’m 100% sure the negative ones are deleted.
Victoria W******Initial Complaint
07/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I received the Blendjet as a gift. Blendjet issued a recall on the blender and I filed a claim for a replancement base on January 9th. That was order #*******. As of today, July 22,2024 I have not received the part. I have received multiple emails from customer service saying the part will be coming but it never comes. Meanwhile they keep selling new ones. Customer service just says sorry, they are shipping as the claims were filed. However when I research online, I see others that filed after me have already received their replacement base or a whole new blender. I am now out a blender for over 7 months and no date of when I ever will receive the replacement.Business response
07/23/2024
Hi Janet,
Thank you for getting in touch and sharing your feedback. I apologize for any inconvenience caused by the recall process. Please rest assured that our primary goal is to ensure that anyone affected by the recall receives a free upgraded replacement base kit promptly.
BlendJet is conducting a voluntary recall in collaboration with the U.S. Consumer Product Safety Commission (CPSC). We have developed specialized replacement base kits for this purpose and are diligently manufacturing and testing them to guarantee complete safety before shipping them out to all affected individuals. We understand the urgency of the situation and are working diligently to replace your recalled unit as quickly as possible.
To assist you further, a member of our reviews team will be reaching out to see if we have an update for you. Please know that your satisfaction is our priority, and we are committed to assisting you further.
Thank you for your understanding, and I look forward to hearing from you soon.
Best regards,
MelissaCustomer response
07/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.They have reached out and have a new replacement base shipped out already.
Sincerely,
Janet W*****
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Get a QuoteCustomer Complaints Summary
1,768 total complaints in the last 3 years.
1,285 complaints closed in the last 12 months.